All Systems Operational

Uptime over the past 90 days. View historical uptime.
SIM Profile: Black Operational
90 days ago
99.75 % uptime
Today
Data Connectivity Operational
90 days ago
99.03 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Green Operational
90 days ago
99.98 % uptime
Today
Data Connectivity Operational
90 days ago
99.95 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Red Operational
90 days ago
99.99 % uptime
Today
Data Connectivity Operational
90 days ago
99.96 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Blue Operational
90 days ago
99.81 % uptime
Today
Data Connectivity Operational
90 days ago
99.7 % uptime
Today
SMS Messaging Operational
90 days ago
99.78 % uptime
Today
Voice Operational
90 days ago
99.78 % uptime
Today
Carrier Provisioning Operational
90 days ago
99.99 % uptime
Today
SIM Profile: Yellow Operational
90 days ago
99.81 % uptime
Today
Data Connectivity Operational
90 days ago
99.7 % uptime
Today
SMS Messaging Operational
90 days ago
99.78 % uptime
Today
Voice Operational
90 days ago
99.78 % uptime
Today
Carrier Provisioning Operational
90 days ago
99.99 % uptime
Today
Networking Services Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
Public IP Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[External] - Scheduled maintenance with potential connectivity intermittence Jul 16, 2026 14:00-16:00 UTC

Supplier maintenance may cause intermittent connectivity issues during the maintenance window.

Affected countries: XX
Posted on Jul 15, 2026 - 17:01 UTC

[External] - Scheduled network maintenance Aug 4, 2026 14:00-17:00 UTC

Update - [2026-07-29 15:41:13] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
Jul 29, 2026 - 16:01 UTC
Scheduled - Supplier performing scheduled maintenance that may cause brief intermittent connectivity issues

Affected countries: XX
Jul 29, 2026 - 16:01 UTC

[External] - Scheduled network maintenance Aug 11, 2026 14:00-17:00 UTC

Update - [2026-07-29 15:36:57] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
Jul 29, 2026 - 15:41 UTC
Scheduled - Scheduled maintenance may cause brief periods of intermittent connectivity

Affected countries: XX
Jul 29, 2026 - 15:41 UTC

Jul 31, 2026

No incidents reported today.

Jul 30, 2026

[External] - IPX Switch Software Upgrade
Completed - [2026-07-30 02:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Jul 30, 02:01 UTC
In progress - [2026-07-29 22:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Jul 29, 22:21 UTC
Update - [2026-07-22 08:06:00] - Maintenance status was updated.

Summary: Scheduled maintenance has not yet commenced.
Jul 22, 08:21 UTC
Update - [2026-07-21 14:23:00] - Maintenance status was updated.

Summary: A planned IPX upgrade has been cancelled and will be rescheduled. Separate planned maintenance is proceeding on core network connectivity with no anticipated service impact, though there is increased risk due to temporary loss of resilience during the maintenance window.
Jul 21, 14:41 UTC
Update - [2026-07-14 13:32:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on network infrastructure. Minor service disruption may occur for up to 15 minutes during the maintenance window.
Jul 14, 13:41 UTC
Scheduled - Supplier performing IPX software upgrade with potential minor service disruption up to 15 minutes

Affected countries: XX
Jul 14, 13:41 UTC

Jul 29, 2026

[External] - Platform Infrastructure Maintenance
Completed - [2026-07-29 09:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Jul 29, 09:01 UTC
In progress - [2026-07-29 07:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Jul 29, 07:01 UTC
Update - [2026-07-22 08:43:00] - Maintenance status was updated.

Summary: Planned maintenance scheduled during a 2-hour window. Service disruption expected to management platform only with no impact on SIM connectivity. Downtime anticipated to be under 1 hour.
Jul 22, 09:01 UTC
Scheduled - Planned maintenance on management platform with no impact on SIM connectivity

Affected countries: None
Jul 22, 09:01 UTC
[External] - Maintenance window with reduced service resilience
Completed - [2026-07-29 01:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Jul 29, 01:01 UTC
In progress - [2026-07-28 22:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Jul 28, 22:01 UTC
Scheduled - [2026-07-14 14:10:00] - Maintenance status was updated.

Summary: Scheduled maintenance has not yet commenced.
Jul 14, 14:21 UTC
In progress - [2026-07-14 14:06:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Jul 14, 14:21 UTC
Update - [2026-07-14 13:59:00] - Maintenance status was updated.

Summary: Scheduled maintenance is being performed on network infrastructure. No service impact is expected, however there is temporarily reduced resilience during the maintenance window.
Jul 14, 14:01 UTC
Scheduled - Supplier performing maintenance work with temporary loss of service redundancy. No immediate impact expected but increased risk during maintenance period.

Affected countries: XX
Jul 14, 14:01 UTC

Jul 28, 2026

[External] - Mobile network service degradation in United States
Resolved - [2026-07-28 16:52:53] - Incident status was updated.

Summary: Service has been fully restored across the network in the United States. The incident is now resolved and services will continue to be monitored.
Jul 28, 17:01 UTC
Update - [2026-07-28 01:22:48] - Incident status was updated.

Summary: T-mobile in the United States is experiencing widespread service degradation. Devices across all IMSIs may experience difficulty connecting or may display limited or no service. The provider is actively working to resolve the issue and the situation is being monitored closely.
Jul 28, 01:41 UTC
Investigating - Widespread service degradation on T-mobile in the United States affecting device connectivity and network attach across multiple SIM profiles

Affected countries: US
Jul 28, 01:41 UTC

Jul 27, 2026

[External] - IPX Switch Software Upgrade
Completed - [2026-07-27 23:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Jul 27, 23:01 UTC
In progress - [2026-07-27 20:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Jul 27, 20:01 UTC
Update - [2026-07-21 14:12:00] - Maintenance status was updated.

Summary: Maintenance window has been shortened with reduced risk of service disruption. Traffic will be failed over during the window, but the originally planned upgrade has been rescheduled to a later date.
Jul 21, 14:21 UTC
Update - [2026-07-14 13:29:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on network infrastructure which may cause minor service disruptions for up to 15 minutes during the maintenance window.
Jul 14, 13:41 UTC
Scheduled - Supplier performing IPX software upgrade with potential minor service disruption up to 15 minutes during maintenance window

Affected countries: XX
Jul 14, 13:41 UTC

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

[External] - Data Service Degradation
Resolved - [2026-07-24 14:46:00] - Incident status was updated.

Summary: The upstream signaling provider incident has been fully resolved. Connectivity has returned to normal levels and all services are operating as expected following thorough monitoring and validation.
Jul 24, 15:01 UTC
Monitoring - [2026-07-24 13:32:02] - Incident status was updated.

Summary: The incident is now in the recovery phase with normal operations expected to resume shortly. Some customers may continue to experience intermittent service degradation and existing active sessions may remain affected during the recovery period. The situation is being monitored closely with the upstream signaling provider.
Jul 24, 13:41 UTC
Identified - [2026-07-24 10:16:05] - Incident status was updated.

Summary: An upstream signaling provider is experiencing an ongoing issue affecting the global roaming network, resulting in global service degradation. Customers may experience service degradation and existing active sessions may also be affected. The situation is being continuously monitored with active communication maintained with the upstream provider's NOC team.
Jul 24, 10:21 UTC
Update - [2026-07-24 09:04:40] - Incident status was updated.

Summary: Data service degradation affecting new network interactions. Devices may experience issues with new connections while existing sessions remain unaffected. Teams are working to restore service.
Jul 24, 09:41 UTC
Update - We are continuing to investigate this issue.
Jul 24, 09:35 UTC
Update - Our team is working closely with our roaming partners to identify the root cause of the issue and restore normal service as quickly as possible.
Jul 24, 09:23 UTC
Investigating - Incident Update – Investigating

We are currently investigating an issue causing a degradation to data services that is affecting new network interactions.

Impact: Some devices may experience issues establishing new data connections. Existing active sessions remain unaffected.

Our engineering teams are actively working to restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

Affected SIM profiles: Black , Green, Red
Jul 24, 09:21 UTC

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

[External] - SMS with no content
Resolved - [2026-07-21 13:25:44] - Incident status was updated.

Summary: All testing has been successful and the full fix has been deployed. The incident has been resolved.
Jul 21, 13:41 UTC
Update - [2026-07-21 12:36:08] - Incident status was updated.

Summary: A fix has been implemented and is currently being monitored. Initial results appear positive, with ongoing testing and monitoring in progress.
Jul 21, 12:41 UTC
Investigating - [2026-07-21 11:31:46] - Incident status was updated.

Summary: Engineers are continuing to work on a fix with no estimated time to resolution currently available.
Jul 21, 11:41 UTC
Identified - [2026-07-21 10:35:40] - Incident status was updated.

Summary: Engineers have isolated the problem and are continuing to work on a resolution. An estimated time to resolution will be provided in a future update.
Jul 21, 10:41 UTC
Update - [2026-07-21 10:06:40] - Incident status was updated.

Summary: Engineers are continuing to investigate the incident. No estimated time to resolution is currently available.
Jul 21, 10:21 UTC
Update - [2026-07-21 09:43:00] - Incident status was updated.

Summary: Investigation underway for reports of mobile-originated SMS messages being delivered without content. Further updates to follow.
Jul 21, 10:01 UTC
Investigating - Investigating reports of mobile-originated SMS messages with no content.

Affected countries: XX
Jul 21, 10:01 UTC
[External] - Voice Service Maintenance
Completed - [2026-07-21 07:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Jul 21, 07:01 UTC
In progress - [2026-07-21 06:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Jul 21, 06:01 UTC
Update - [2026-07-14 14:27:00] - Maintenance status was updated.

Summary: Preparation work for an upcoming migration requires infrastructure upgrades. No service disruption is anticipated, though there is an increased risk to voice services during the maintenance window.
Jul 14, 14:41 UTC
Scheduled - Supplier performing SBC upgrade with no anticipated service disruption but increased risk to voice services during restart.

Affected countries: XX
Jul 14, 14:41 UTC

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

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