Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
Networking Services Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
Public IP Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
âš« BLACK sim profile Operational
90 days ago
100.0 % uptime
Today
Data services (2G/3G/4G/5G) Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
🟢 GREEN sim profile Operational
90 days ago
100.0 % uptime
Today
Data services (2G/3G/4G/5G) Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
🔵 BLUE sim profile Operational
90 days ago
99.67 % uptime
Today
Data services (2G/3G/4G/5G) Operational
90 days ago
99.31 % uptime
Today
SMS Operational
90 days ago
99.85 % uptime
Today
Voice Operational
90 days ago
99.85 % uptime
Today
🟡 YELLOW sim profile Under Maintenance
90 days ago
99.67 % uptime
Today
Data services (2G/3G/4G/5G) Under Maintenance
90 days ago
99.31 % uptime
Today
SMS Operational
90 days ago
99.85 % uptime
Today
Voice Operational
90 days ago
99.85 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Third party integrations Operational
90 days ago
99.94 % uptime
Today
Stripe API Operational
SIM Provisioning Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[External] - Network Access Change for Yellow SIM Profile Dec 23, 2025 09:00-10:00 UTC

Update - [2025-12-23 09:00:00] - Incident status was updated to "scheduled".

Summary: A provider has announced the termination of a discount agreement with a network in Vietnam, effective December 31, 2025. Access to this network will be blocked on December 23, 2025. Customers are advised to move traffic away from the affected network to minimize service disruption.
Dec 10, 2025 - 17:20 UTC
Scheduled - A network provider in Vietnam will no longer be accessible for the Yellow SIM profile starting December 23, 2025. This change may affect roaming services in the region.

Affected countries: VN
Dec 10, 2025 - 17:00 UTC
Dec 24, 2025

No incidents reported today.

Dec 23, 2025

No incidents reported.

Dec 22, 2025
[External] - Scheduled Network Maintenance
Completed - [2025-12-18 19:00:23] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed.
Dec 22, 10:24 UTC
In progress - [2025-12-18 15:00:23] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress with updates to follow as necessary.
Dec 22, 10:24 UTC
Update - [2025-12-18 14:00:21] - Maintenance status was updated.

Summary: Scheduled maintenance will begin in 60 minutes.
Dec 22, 10:24 UTC
Update - [2025-12-11 08:59:02] - Maintenance status was updated to "scheduled".

Summary: A provider has scheduled maintenance which may cause intermittent connectivity issues during the maintenance period.
Dec 11, 09:00 UTC
Scheduled - A supplier is conducting maintenance that may cause intermittent connectivity issues for mobile data services.

Affected countries: XX
Dec 11, 09:00 UTC
Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
[External] - APN Connection Request Issues
Resolved - This incident has been resolved.
Dec 16, 16:05 UTC
Monitoring - [2025-12-15 16:14:18] - Incident status was updated to "monitoring".

Summary: The reported issue has been resolved as of 17:00. Monitoring continues to ensure stability. The immediate cause has been identified, but further investigation into the root cause is ongoing.
Dec 15, 16:20 UTC
Update - [2025-12-15 15:52:09] - Incident status was updated to "investigating".

Summary: An issue affecting new APN connection requests is under investigation. Existing connections are not impacted. Technical teams are working to determine the root cause and full extent of the problem. Measures have been implemented to reduce the impact. Further updates will be provided.
Dec 15, 16:00 UTC
Investigating - New APN connection requests are being rejected, potentially affecting mobile data connectivity for IoT devices. Existing connections remain unaffected. Technical teams are investigating and working on resolving the issue.

Affected countries: NL
Dec 15, 16:00 UTC
Dec 15, 2025
[External] - APN Connection Request Issues
Resolved - [2025-12-15 10:56:02] - Incident status was updated to "resolved".

Summary: The incident is largely resolved, with only minor impacts remaining for a few customers. Full resolution is expected by Wednesday. The immediate cause is known, but the root cause is still under investigation. The situation is considered under control and is being closely monitored.
Dec 15, 11:00 UTC
Monitoring - [2025-12-12 15:16:16] - Incident status was updated to "monitoring".

Summary: The root cause of performance issues has been identified and a fix is in progress. Full resolution for all affected customers is expected within the next hour.
Dec 12, 15:20 UTC
Update - [2025-12-12 12:36:30] - Incident status was updated to "investigating".

Summary: An issue affecting new APN connection requests is under investigation. Existing connections are not impacted. Technical teams are working to determine the root cause and full extent of the problem. Measures have been implemented to reduce the impact. Further updates will be provided.
Dec 12, 12:40 UTC
Investigating - Investigating problems with new APN connection requests being rejected. Existing connections are not affected. Technical team is working on identifying the root cause and impact. Measures have been taken to reduce the impact.

Affected countries: NL
Dec 12, 12:40 UTC
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
[External] - 3G Network Signaling Issue
Resolved - This incident has been resolved.
Dec 12, 09:24 UTC
Update - [2025-12-11 13:50:47] - Incident status was updated to "investigating".

Summary: An investigation is currently underway regarding a reported issue.
Dec 11, 14:00 UTC
Investigating - A 3G signaling problem has been reported, potentially affecting mobile connectivity. Investigation is ongoing.

Affected countries: XX
Dec 11, 14:00 UTC
Dec 11, 2025
[External] - 3G Network Signaling Issue
Resolved - We concluded that this issue does not affect any of our SIM profiles.
Dec 11, 14:11 UTC
Update - [2025-12-11 13:46:03] - Incident status was updated to "investigating".

Summary: An investigation is currently underway regarding a reported issue affecting mobile network services.
Dec 11, 14:00 UTC
Investigating - A 3G signaling outage is currently under investigation, potentially affecting mobile connectivity services.

Affected countries: XX
Dec 11, 14:00 UTC
[External] - CGNAT Maintenance in Europe
Completed - [2025-12-11 01:41:19] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.
Dec 11, 02:00 UTC
In progress - [2025-12-10 23:15:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.
Dec 10, 23:20 UTC
Update - [2025-12-10 22:15:21] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.
Dec 10, 22:20 UTC
Update - [2025-12-04 12:13:29] - Maintenance status was updated to "scheduled".

Summary: A major upgrade to network infrastructure is scheduled. During maintenance, some data sessions may briefly disconnect and reconnect automatically. The process is designed to be seamless with minimal impact. Service availability will be closely monitored throughout and after the maintenance window.
Dec 4, 12:20 UTC
Scheduled - Scheduled maintenance on CGNAT infrastructure in Europe may cause temporary disconnections and automatic reconnections for some mobile data sessions.

Affected countries: BE, XX
Dec 4, 12:20 UTC
Dec 10, 2025
[External] - Internet Connectivity Issues for Mobile Devices
Resolved - [2025-12-10 12:24:13] - Incident status was updated to "resolved".

Summary: Firewalls are now stable. Awaiting post-incident review from upstream provider.
Dec 10, 12:40 UTC
Monitoring - [2025-12-10 10:05:13] - Incident status was updated to "monitoring".

Summary: The provider reports that sessions are stabilizing and their internet provider has confirmed firewall stabilization. They will continue monitoring for any issues.
Dec 10, 10:20 UTC
Update - [2025-12-10 09:41:55] - Incident status was updated to "identified".

Summary: An upstream internet feed issue has been detected, potentially causing data session failures or poor device performance. The provider is investigating a firewall problem.
Dec 10, 10:00 UTC
Identified - An upstream internet feed problem is causing data session failures and poor device performance. The issue is being investigated.

Affected countries: XX
Dec 10, 10:00 UTC
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