Service Under Maintenance

Networking Services Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
Public IP Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
âš« BLACK sim profile Under Maintenance
90 days ago
100.0 % uptime
Today
Data services (2G/3G/4G/5G) Under Maintenance
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
🟢 GREEN sim profile Operational
90 days ago
100.0 % uptime
Today
Data services (2G/3G/4G/5G) Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
🔵 BLUE sim profile Operational
90 days ago
99.67 % uptime
Today
Data services (2G/3G/4G/5G) Operational
90 days ago
99.31 % uptime
Today
SMS Operational
90 days ago
99.85 % uptime
Today
Voice Operational
90 days ago
99.85 % uptime
Today
🟡 YELLOW sim profile Operational
90 days ago
99.67 % uptime
Today
Data services (2G/3G/4G/5G) Operational
90 days ago
99.31 % uptime
Today
SMS Operational
90 days ago
99.85 % uptime
Today
Voice Operational
90 days ago
99.85 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Third party integrations Operational
90 days ago
99.92 % uptime
Today
Stripe API Operational
SIM Provisioning Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[External] - CGNAT Maintenance in Europe Dec 10, 2025 23:15 - Dec 11, 2025 03:15 UTC

Update - [2025-12-04 12:13:29] - Maintenance status was updated to "scheduled".

Summary: A major upgrade to network infrastructure is scheduled. During maintenance, some data sessions may briefly disconnect and reconnect automatically. The process is designed to be seamless with minimal impact. Service availability will be closely monitored throughout and after the maintenance window.

Dec 04, 2025 - 12:20 UTC
Scheduled - Scheduled maintenance on CGNAT infrastructure in Europe may cause temporary disconnections and automatic reconnections for some mobile data sessions.

Affected countries: BE, XX

Dec 04, 2025 - 12:20 UTC
Dec 8, 2025
Completed - [2025-12-08 12:09:20] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Dec 8, 12:20 UTC
In progress - [2025-12-08 11:30:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Dec 8, 11:40 UTC
Scheduled - [2025-12-08 11:21:06] - Maintenance status was updated to "scheduled".

Summary: A provider has reported increased latency to certain destinations in the USA. To address this, they will be changing the Public IPv4 NAT Pool used for address translation. The provider will monitor service availability during and after the maintenance.

Dec 8, 11:40 UTC
In progress - A change in the public IPv4 NAT pool is being implemented to address increased latency issues for specific destinations in the USA. This maintenance may impact mobile data connectivity for IoT devices in the region.

Affected countries: US

Dec 8, 11:40 UTC
Completed - [2025-12-08 10:31:00] - Incident status was updated to "completed".

Summary: A planned network infrastructure migration has been postponed until January due to delays. Updated timeline will be provided when available.

Dec 8, 10:40 UTC
Update - [2025-12-10 17:00:00] - Incident status was updated to "scheduled".

Summary: A high-risk infrastructure migration is underway, which may cause service disruptions. A provisioning freeze is in effect during the maintenance window. Active roamers will need to re-register on the new infrastructure. Extended monitoring will follow the migration completion.

Dec 3, 17:40 UTC
Update - [2025-12-03 17:36:00] - Incident status was updated to "scheduled".

Summary: A provider has reported a delay in their planned HLR migration activity. The work has been rescheduled to start on Wednesday, December 10th. Apologies were extended for any inconvenience caused.

Dec 3, 17:40 UTC
Update - [2025-12-05 17:00:00] - Incident status was updated to "scheduled".

Summary: A high-risk infrastructure migration is underway, which may cause service disruptions. A provisioning freeze is in effect during the maintenance window. Active roamers will need to register on the new infrastructure. Extended monitoring will follow the migration completion.

Nov 26, 18:00 UTC
Scheduled - A high-risk infrastructure migration is planned, which may cause service disruptions for roaming users. Active roamers will need to re-register on the new infrastructure. Provisioning will be temporarily frozen during the migration.

Affected countries: XX

Nov 26, 17:40 UTC
Resolved - [2025-12-08 04:38:51] - Incident status was updated to "resolved".

Summary: The previously reported incident has been resolved. The roaming partner has addressed the issue. Services are being monitored for any further developments.

Dec 8, 04:40 UTC
Monitoring - [2025-12-07 19:51:32] - Incident status was updated to "monitoring".

Summary: A roaming partner has reported that a service degradation affecting data session establishment is now in recovery. The situation is being monitored for improvements.

Dec 7, 20:01 UTC
Update - [2025-12-07 17:09:23] - Incident status was updated to "investigating".

Summary: A roaming partner is experiencing widespread service degradation on their network. New data sessions may be affected, but existing sessions remain unaffected. The issue is being investigated and work is underway to resolve it. Updates will be provided as the situation progresses.

Dec 7, 17:20 UTC
Investigating - Widespread service degradation reported on a roaming partner network. Devices may experience difficulties establishing new data sessions, while existing sessions remain unaffected.

Affected countries: XX

Dec 7, 17:20 UTC
Dec 7, 2025
Dec 6, 2025

No incidents reported.

Dec 5, 2025
Resolved - [2025-12-05 07:47:11] - Incident status was updated to "resolved".

Summary: The service disruption has been fully resolved and normal operations have resumed.

Dec 5, 08:00 UTC
Investigating - [2025-12-04 22:54:31] - Incident status was updated to "investigating".

Summary: Data sessions are recovering as expected. The situation continues to be monitored.

Dec 4, 23:00 UTC
Monitoring - [2025-12-04 22:29:02] - Incident status was updated to "monitoring".

Summary: Connectivity has been restored and service is recovering. The situation will continue to be monitored.

Dec 4, 22:40 UTC
Update - [2025-12-04 21:58:37] - Incident status was updated to "investigating".

Summary: Service restoration is expected within the next hour. Additional updates will be provided.

Dec 4, 22:00 UTC
Update - [2025-12-04 21:56:16] - Incident status was updated to "investigating".

Summary: The provider is still working with their suppliers to resolve the ongoing issue. They will provide another update once they have an estimated time for service restoration.

Dec 4, 22:00 UTC
Investigating - [2025-12-04 21:19:49] - Incident status was updated to "investigating".

Summary: Work is ongoing to restore service, but there is currently no estimated time for resolution. Additional updates will be provided as they become available.

Dec 4, 21:20 UTC
Identified - [2025-12-04 20:59:52] - Incident status was updated to "identified".

Summary: A provider is experiencing a data service outage due to an upstream connectivity issue. They are actively working to restore service.

Dec 4, 21:00 UTC
Investigating - [2025-12-04 20:48:39] - Incident status was updated to "investigating".

Summary: A provider is investigating a decrease in data sessions. More information will be provided as it becomes available.

Dec 4, 21:00 UTC
Identified - A data service outage is currently affecting mobile connectivity. The issue appears to be related to upstream connectivity problems. Investigations and restoration efforts are underway.

Affected countries: XX

Dec 4, 21:00 UTC
Dec 4, 2025
Completed - [2025-12-04 09:00:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Dec 4, 09:00 UTC
In progress - [2025-12-03 00:00:23] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Dec 3, 00:00 UTC
Update - [2025-12-02 23:00:22] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Dec 2, 23:00 UTC
Update - [2025-11-27 03:35:28] - Maintenance status was updated to "scheduled".

Summary: A provider has scheduled maintenance which may cause intermittent connectivity issues during the maintenance period.

Nov 27, 03:40 UTC
Scheduled - A scheduled maintenance on core network components may cause intermittent connectivity issues for mobile devices.

Affected countries: XX

Nov 27, 03:40 UTC
Completed - [2025-12-04 02:15:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Dec 4, 02:20 UTC
In progress - [2025-12-03 23:15:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Dec 3, 23:20 UTC
Update - [2025-12-03 22:15:21] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Dec 3, 22:20 UTC
Update - [2025-11-25 16:35:50] - Maintenance status was updated to "scheduled".

Summary: A major upgrade to CGNAT infrastructure is scheduled. During maintenance, some data sessions may briefly disconnect and reconnect automatically. The process is designed to be seamless with minimal impact. Service availability will be closely monitored throughout and after the maintenance window.

Nov 25, 16:40 UTC
Scheduled - Scheduled maintenance on CGNAT infrastructure in Europe may cause temporary data session interruptions for some devices. Sessions are expected to automatically reconnect with minimal impact.

Affected countries: FR

Nov 25, 16:40 UTC
Dec 3, 2025
Dec 2, 2025
Completed - [2025-12-02 16:00:24] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Dec 2, 16:00 UTC
In progress - [2025-12-02 15:00:24] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Dec 2, 15:00 UTC
Update - [2025-12-02 14:00:29] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes, which may impact connectivity services.

Dec 2, 14:00 UTC
Update - [2025-11-27 03:02:39] - Maintenance status was updated to "scheduled".

Summary: A provider has scheduled maintenance which may cause intermittent connectivity issues during the maintenance period.

Nov 27, 03:20 UTC
Scheduled - A maintenance window is planned which may cause intermittent connectivity issues for mobile devices.

Affected countries: XX

Nov 27, 03:20 UTC
Completed - Marked as completed/canceled
Dec 2, 15:40 UTC
Update - [2025-11-25 16:32:09] - Maintenance status was updated to "scheduled".

Summary: A planned maintenance on data infrastructure is scheduled. Some data sessions may be briefly interrupted but should reconnect automatically. The provider will monitor services throughout the maintenance window.

Nov 25, 16:40 UTC
Scheduled - Scheduled maintenance on data infrastructure may cause brief interruptions in data sessions for some devices. Sessions are expected to automatically re-establish.

Affected countries: XX

Nov 25, 16:40 UTC
Completed - Marked as completed/canceled
Dec 2, 15:40 UTC
Update - [2025-11-25 16:31:16] - Maintenance status was updated to "scheduled".

Summary: A planned maintenance on data infrastructure is scheduled. Some data sessions may be briefly interrupted but should reconnect automatically. The provider will monitor services throughout the maintenance window. Customers are advised to report any unusual issues.

Nov 25, 16:41 UTC
Scheduled - Scheduled maintenance on data infrastructure may cause brief interruptions in data sessions for some devices. Sessions are expected to automatically re-establish.

Affected countries: XX

Nov 25, 16:40 UTC
Completed - [2025-12-02 13:00:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Dec 2, 13:00 UTC
In progress - [2025-12-02 07:00:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Dec 2, 07:00 UTC
Update - [2025-12-02 06:00:40] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Dec 2, 06:20 UTC
Update - [2025-11-25 16:29:45] - Maintenance status was updated to "scheduled".

Summary: A planned maintenance on network infrastructure will be performed. Some data sessions may be briefly interrupted but should reconnect automatically. The provider will monitor services throughout the maintenance window.

Nov 25, 16:41 UTC
Scheduled - Scheduled maintenance on core network components may cause brief interruptions in data connectivity for some devices. Sessions will be automatically re-established.

Affected countries: XX

Nov 25, 16:41 UTC
Dec 1, 2025
Completed - [2025-12-01 18:00:24] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Dec 1, 18:00 UTC
In progress - [2025-12-01 16:00:22] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Dec 1, 16:00 UTC
Update - [2025-12-01 15:00:23] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Dec 1, 15:00 UTC
Update - [2025-11-27 02:56:50] - Maintenance status was updated to "scheduled".

Summary: A provider has announced scheduled maintenance which may cause intermittent connectivity issues during the maintenance window.

Nov 27, 03:00 UTC
Scheduled - A supplier is performing maintenance on their signaling hub, which may cause intermittent connectivity issues for mobile devices.

Affected countries: XX

Nov 27, 03:00 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Resolved - [2025-11-28 08:57:27] - Incident status was updated to "resolved".

Summary: A data service degradation affecting new network interactions has been resolved. The issue primarily impacted new connections, while existing sessions remained unaffected. Service has fully recovered and performance is being monitored.

Nov 28, 09:00 UTC
Identified - [2025-11-28 07:55:11] - Incident status was updated to "identified".

Summary: A data service degradation affecting new network interactions is being experienced. Existing sessions are unaffected, but devices may have issues with new connections. The service is currently in recovery, with completion expected soon.

Nov 28, 08:00 UTC
Update - [2025-11-28 04:54:13] - Incident status was updated to "investigating".

Summary: A data service degradation is currently under investigation. The issue primarily affects new network connections, while existing sessions remain unaffected. Technical teams are working to restore full service.

Nov 28, 05:00 UTC
Update - [2025-11-28 02:33:59] - Incident status was updated to "investigating".

Summary: A data service degradation is affecting new network interactions. Existing sessions are unaffected, but devices may experience issues with new connections. The provider is working to resolve the issue and will provide updates.

Nov 28, 02:40 UTC
Investigating - A data service degradation is affecting new network interactions. Existing sessions are unaffected, but devices may encounter issues with new connections.

Affected countries: XX

Nov 28, 02:40 UTC
Resolved - [2025-11-28 07:09:00] - Incident status was updated to "resolved".

Summary: The incident has been resolved and will be closed. Business checks have been completed successfully. An investigation into the root cause will be conducted.

Nov 28, 07:20 UTC
Monitoring - [2025-11-28 07:07:10] - Incident status was updated to "monitoring".

Summary: A fix has been implemented for the reported issue and the results are being monitored.

Nov 28, 07:20 UTC
Update - [2025-11-27 21:53:58] - Incident status was updated to "investigating".

Summary: Authentication issues affecting certain APNs have been identified since 3:45 PM. The team is monitoring and working to maintain service stability. Updates will be provided if IoT-related issues occur.

Nov 27, 22:00 UTC
Investigating - Potential authentication problems identified affecting mobile data connections. The issue may impact IoT device connectivity. Technical teams are monitoring and working to maintain service stability.

Affected countries: NL

Nov 27, 22:00 UTC
Nov 27, 2025
Completed - [2025-11-27 16:00:22] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Nov 27, 16:00 UTC
In progress - [2025-11-27 15:00:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Nov 27, 15:00 UTC
Update - [2025-11-27 14:00:25] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 1 hour.

Nov 27, 14:00 UTC
Update - [2025-11-19 15:34:15] - Maintenance status was updated to "scheduled".

Summary: A provider has announced scheduled maintenance which may cause intermittent connectivity issues for affected services.

Nov 19, 15:41 UTC
Scheduled - Scheduled maintenance on a core network component may cause intermittent connectivity issues for mobile devices.

Affected countries: XX

Nov 19, 15:40 UTC
Completed - Marked as completed/canceled
Nov 27, 03:40 UTC
In progress - [2025-11-26 09:00:30] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Nov 26, 09:00 UTC
Update - [2025-11-26 08:00:42] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Nov 26, 08:00 UTC
Update - [2025-11-19 15:31:42] - Maintenance status was updated to "scheduled".

Summary: A provider has announced scheduled maintenance that may cause intermittent connectivity issues for affected services.

Nov 19, 15:41 UTC
Scheduled - Scheduled maintenance on core network components may cause intermittent connectivity issues for mobile devices.

Affected countries: XX

Nov 19, 15:41 UTC
Nov 26, 2025
Nov 25, 2025
Completed - [2025-11-25 22:48:00] - Incident status was updated to "completed".

Summary: Scheduled maintenance has been completed successfully without any service disruption or loss of connectivity.

Nov 25, 23:00 UTC
Update - [2025-11-25 21:00:00] - Incident status was updated to "scheduled".

Summary: An emergency failover is being performed on a new Packet Gateway Infrastructure. While no service disruption is anticipated, there is a risk of impact during the failover process.

Nov 25, 16:40 UTC
Scheduled - A supplier is performing emergency maintenance on their packet gateway infrastructure. While no service disruption is anticipated, there is a risk of temporary impact during the failover process.

Affected countries: XX

Nov 25, 16:40 UTC
Completed - [2025-11-25 16:00:24] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Nov 25, 16:01 UTC
In progress - [2025-11-25 15:00:22] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Nov 25, 15:01 UTC
Update - [2025-11-25 14:00:23] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Nov 25, 14:00 UTC
Update - [2025-11-19 15:30:29] - Maintenance status was updated to "scheduled".

Summary: A provider has announced scheduled maintenance that may cause intermittent connectivity issues for affected services.

Nov 19, 15:41 UTC
Scheduled - A maintenance window is planned which may cause intermittent connectivity issues for mobile devices.

Affected countries: XX

Nov 19, 15:41 UTC
Resolved - [2025-11-25 15:02:39] - Incident status was updated to "resolved".

Summary: The provider has confirmed that the previously reported disturbance has been resolved.

Nov 25, 15:20 UTC
Monitoring - [2025-11-25 13:21:53] - Incident status was updated to "monitoring".

Summary: A network component experienced a connection loss due to a patch-related issue. The problem has been resolved and service is being restored.

Nov 25, 13:40 UTC
Update - [2025-11-25 11:55:20] - Incident status was updated to "investigating".

Summary: A mobile network provider is experiencing a 2G network outage in the northern region of the Netherlands. The issue began this morning and is currently under investigation. Further updates are expected.

Nov 25, 12:00 UTC
Investigating - A partial disruption of the 2G mobile access network is affecting connectivity in the northern part of a European country. The issue is under investigation.

Affected countries: NL

Nov 25, 12:00 UTC
Nov 24, 2025

No incidents reported.