All Systems Operational

Uptime over the past 90 days. View historical uptime.
SIM Profile: Black Operational
Data Connectivity Operational
SMS Messaging Operational
Voice Operational
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SIM Profile: Green Operational
Data Connectivity Operational
SMS Messaging Operational
Voice Operational
Carrier Provisioning Operational
SIM Profile: Red Operational
Data Connectivity Operational
SMS Messaging Operational
Voice Operational
Carrier Provisioning Operational
SIM Profile: Blue Operational
Data Connectivity Operational
SMS Messaging Operational
Voice Operational
Carrier Provisioning Operational
SIM Profile: Yellow Operational
Data Connectivity Operational
SMS Messaging Operational
Voice Operational
Carrier Provisioning Operational
Networking Services Operational
Cloud Connect Operational
IPSec Operational
Public IP Operational
OpenVPN Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[External] - Scheduled maintenance with potential connectivity intermittence Jul 16, 2026 14:00-16:00 UTC

Supplier maintenance may cause intermittent connectivity issues during the maintenance window.

Affected countries: XX
Posted on Jul 15, 2026 - 17:01 UTC

[External] - Signalling Infrastructure Maintenance Sep 29, 2026 19:00-20:00 UTC

Update - [2026-09-28 08:18:00] - Maintenance status was updated.

Summary: Maintenance work is being performed on signalling firewall infrastructure. No service disruption is expected, though there is temporarily increased risk due to reduced resilience during the maintenance window.
Sep 28, 2026 - 08:21 UTC
Scheduled - Planned maintenance on signalling infrastructure with temporary loss of resilience. No service disruption expected but increased risk during maintenance window.

Affected countries: XX
Sep 28, 2026 - 08:21 UTC

[External] - Planned maintenance with no service disruption Sep 30, 2026 20:00-21:00 UTC

Update - [2026-09-23 08:06:00] - Maintenance status was updated.

Summary: Scheduled maintenance work will be performed by a connectivity provider. No service disruption is expected, however service resilience will be temporarily reduced during the maintenance window.
Sep 23, 2026 - 08:41 UTC
Scheduled - Scheduled maintenance work with no anticipated service disruption, only temporary loss of service resilience

Affected countries: None
Sep 23, 2026 - 08:21 UTC

Sep 29, 2026

No incidents reported today.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

[External] - IPX Planned Maintenance
Completed - [2026-09-25 05:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Sep 25, 05:01 UTC
In progress - [2026-09-24 20:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Sep 24, 20:01 UTC
Update - [2026-09-16 08:09:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on international connectivity infrastructure. No service disruption is expected, though there is elevated risk during the maintenance period.
Sep 16, 08:22 UTC
Scheduled - Supplier conducting IPX software upgrade with no anticipated service disruption

Affected countries: XX
Sep 16, 08:22 UTC

Sep 24, 2026

[External] - Drop in data sessions
Resolved - [2026-09-24 16:27:14] - Incident status was updated.

Summary: Data session count has returned to expected levels. The incident is now closed.
Sep 24, 16:41 UTC
Monitoring - Our systems indicate full recovery of service. We are continuing to monitor the situation closely.
Sep 24, 15:50 UTC
Update - We are continuing to investigate this issue.
Sep 24, 15:31 UTC
Investigating - [2026-09-24 14:55:42] - Incident status was updated.

Summary: Data sessions are continuing to recover and will be monitored until they return to expected levels for the time of day.
Sep 24, 15:01 UTC
Monitoring - [2026-09-24 14:01:46] - Incident status was updated.

Summary: Data sessions are recovering and continue to be monitored.
Sep 24, 14:21 UTC
Update - [2026-09-24 13:35:29] - Incident status was updated.

Summary: Investigation is underway for a drop in data sessions. Further updates to follow.
Sep 24, 13:41 UTC
Investigating - Investigating a drop in data sessions affecting connectivity

Affected countries: XX
Sep 24, 13:41 UTC

Sep 23, 2026

[External] - IPX Planned Maintenance
Completed - [2026-09-23 05:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Sep 23, 05:01 UTC
In progress - [2026-09-22 20:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Sep 22, 20:01 UTC
Update - [2026-09-16 08:08:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on international connectivity infrastructure. No service disruption is expected, but there is an elevated risk during the maintenance period.
Sep 16, 08:22 UTC
Scheduled - Planned IPX software upgrade with no anticipated service disruption

Affected countries: XX
Sep 16, 08:22 UTC

Sep 22, 2026

[External] - Scheduled network maintenance
Completed - [2026-09-22 12:30:09] - Maintenance status was updated.

Summary: The scheduled maintenance has been completed.
Sep 22, 12:40 UTC
In progress - [2026-09-22 09:30:15] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress with updates to be provided as necessary.
Sep 22, 10:01 UTC
Update - [2026-09-22 08:30:08] - Maintenance status was updated.

Summary: Scheduled maintenance will begin in 60 minutes.
Sep 22, 08:40 UTC
Update - [2026-09-18 14:21:56] - Maintenance status was updated.

Summary: Scheduled maintenance will be performed with expected service impact of 30 minutes. During this period, the cluster will be unavailable. After completion, traffic will be gradually resumed. For other sessions, no impact is expected as redundancy mechanisms will handle any brief interruptions with automatic recovery.
Sep 18, 14:41 UTC
Scheduled - Supplier performing scheduled maintenance on network infrastructure with expected 30-minute service interruption for some customers. Traffic will resume automatically after completion.

Affected countries: US, CA
Sep 18, 14:41 UTC

Sep 21, 2026

[External] - Inbound call issues to UK numbers
Resolved - [2026-09-21 15:32:09] - Incident status was updated.

Summary: No further issues have been observed. The incident appears to be resolved with normal service operations restored.
Sep 21, 15:41 UTC
Monitoring - [2026-09-21 14:31:29] - Incident status was updated.

Summary: A fix has been implemented and monitoring is ongoing.
Sep 21, 14:41 UTC
Identified - [2026-09-21 14:23:49] - Incident status was updated.

Summary: A ticket has been raised with the upstream supplier who is currently investigating the issue. Further updates will be provided as the investigation progresses.
Sep 21, 14:41 UTC
Update - [2026-09-21 14:00:39] - Incident status was updated.

Summary: Reports received of inbound calls not working to UK DDI numbers. Engineers are currently investigating the issue.
Sep 21, 14:01 UTC
Investigating - Inbound calls to UK DDi numbers are not working

Affected countries: GB
Sep 21, 14:01 UTC

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

[External] - IPX Software Upgrade
Completed - [2026-09-18 05:00:00] - Maintenance status was updated.
Sep 18, 05:01 UTC
In progress - [2026-09-17 20:00:00] - Maintenance status was updated.
Sep 17, 20:01 UTC
Update - [2026-09-07 10:29:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on network infrastructure which may cause minor service disruptions for up to 15 minutes during the maintenance window.
Sep 7, 11:01 UTC
Scheduled - Planned IPX software upgrade may cause minor service disruption for up to 15 minutes during maintenance window

Affected countries: XX
Sep 7, 10:41 UTC

Sep 17, 2026

Data connectivity issues affecting GREEN cards in NL
Resolved - This incident has been resolved.
Sep 17, 16:05 UTC
Identified - We have identified the root cause of the connectivity issue affecting green profile SIMs on KPN in the Netherlands and Nova in Iceland. A configuration change made by our IMSI sponsor in their roaming network data was propagated to partner networks, which caused KPN and Nova to reject registrations from affected SIMs.

The IMSI sponsor has reverted the change and has asked KPN and Nova to apply the corrected configuration as a priority. Our tests now show successful registrations on KPN in the Netherlands. We are still waiting for confirmation that the fix is live on Nova in Iceland.

If your devices on KPN are still offline, a power cycle or a forced network re-attach should restore service. If the issue continues after that, please contact our support team with the affected ICCIDs.

We will post another update once service on Nova is confirmed restored.
Sep 17, 15:09 UTC
Update - We are continuing to investigate this issue. Next update by 3:00 PM UTC.
Sep 17, 13:04 UTC
Investigating - We are currently investigating an issue affecting High Usage SIMs (Green Profile SIMs) in Netherlands. Customers may experience loss of data connectivity.
Our team is actively investigating. The next update will be posted by 1:00 PM UTC.
Sep 17, 09:46 UTC
[External] - Packet gateway maintenance in US region
Completed - Marked as completed/canceled
Sep 17, 14:21 UTC
Update - [2026-01-26 09:00:00] - Maintenance status was updated.

Summary: Roaming agreement with Yettel Serbia (220 01) will be terminated effective January 26, 2026. Partners are advised to move traffic away from this network within the coming week to minimize service disruption when access is blocked.
Sep 14, 10:42 UTC
Update - [2026-09-08 18:57:00] - Maintenance status was updated.

Summary: Packet Gateway software upgrade scheduled in the US region. Traffic will be temporarily migrated during the maintenance window of approximately 3 hours. Active sessions will be closed and re-established. This is advance notice with specific timing to be confirmed later.
Sep 8, 19:02 UTC
Scheduled - Scheduled maintenance on US packet gateway infrastructure. Sessions will be temporarily closed and re-established during the maintenance window.

Affected countries: US
Sep 8, 19:01 UTC

Sep 16, 2026

[External] - US packet gateway maintenance
Completed - [2026-09-16 14:41:00] - Maintenance status was updated.

Summary: Vendor software upgrades have been rescheduled with no confirmed date yet. Further updates to be provided when available.
Sep 16, 15:01 UTC
Update - [2026-09-14 10:39:00] - Maintenance status was updated.

Summary: Packet Gateway software upgrade scheduled with approximately 3 hours maintenance window. Traffic will be temporarily migrated during the work and sessions will be closed then re-established. Some customer segments will not be impacted.
Sep 14, 10:42 UTC
Scheduled - Planned software upgrade on US packet gateway infrastructure. Sessions will be temporarily closed and re-established during the maintenance window.

Affected countries: US
Sep 14, 10:41 UTC
[External] - IPX Network Maintenance
Completed - [2026-09-16 05:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Sep 16, 05:01 UTC
In progress - [2026-09-15 20:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Sep 15, 20:01 UTC
Update - [2026-09-07 10:28:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on network infrastructure which may cause minor service disruptions for up to 15 minutes during the maintenance window.
Sep 7, 10:41 UTC
Scheduled - Scheduled IPX software upgrade may cause brief service disruptions up to 15 minutes during maintenance window

Affected countries: XX
Sep 7, 10:41 UTC

Sep 15, 2026

[External] - Inbound call failures to UK numbers
Resolved - [2026-09-15 17:11:12] - Incident status was updated.

Summary: The incident has been resolved with no further issues reported.
Sep 15, 17:21 UTC
Monitoring - [2026-09-15 14:43:32] - Incident status was updated.

Summary: A fix has been implemented and is currently being monitored for effectiveness.
Sep 15, 15:02 UTC
Update - [2026-09-15 14:35:42] - Incident status was updated.

Summary: Investigation underway for reports of inbound call failures to UK DDI numbers. Further updates to follow.
Sep 15, 14:43 UTC
Investigating - Investigating inbound call failures to UK DDi numbers

Affected countries: GB
Sep 15, 14:42 UTC
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