Service Under Maintenance

SIM Profile: Black Operational
90 days ago
100.0 % uptime
Today
Data Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Green Operational
90 days ago
100.0 % uptime
Today
Data Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Red Operational
90 days ago
100.0 % uptime
Today
Data Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Blue Operational
90 days ago
99.64 % uptime
Today
Data Connectivity Operational
90 days ago
99.83 % uptime
Today
SMS Messaging Operational
90 days ago
99.98 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Carrier Provisioning Operational
90 days ago
98.76 % uptime
Today
SIM Profile: Yellow Operational
90 days ago
99.64 % uptime
Today
Data Connectivity Operational
90 days ago
99.83 % uptime
Today
SMS Messaging Operational
90 days ago
99.98 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Carrier Provisioning Operational
90 days ago
98.76 % uptime
Today
Networking Services Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
Public IP Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Upstream Network Advisories Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[External] - GRX security maintenance affecting roaming connectivity May 5, 2026 19:00-20:00 UTC

Update - [2026-05-05 19:00:00] - Maintenance status was updated.

Summary: Additional security features are being introduced by the GRX service provider. Changes will be implemented on an individual roaming partner basis over 3 successive nights between 20:00-03:00 on May 5th, 6th and 7th. No significant service impact is anticipated, though some data sessions may be terminated when changes are applied to the roaming partner they are connected to. Devices will be able to reconnect immediately. Service performance will be closely monitored during the change windows.

Apr 28, 2026 - 15:22 UTC
Scheduled - Supplier implementing GRX security enhancements that may cause temporary data session terminations during maintenance windows. Devices can reconnect immediately after disconnection.

Affected countries: XX

Apr 28, 2026 - 15:22 UTC

[External] - Loss of OTT Service Resilience May 6, 2026 06:00-07:00 UTC

Update - [2026-05-06 06:00:00] - Maintenance status was updated.

Summary: Signalling links for the service require a reset. No service disruption is anticipated, however there is an increased risk due to temporary loss of resilience during the maintenance activity.

Apr 30, 2026 - 17:41 UTC
Scheduled - Signalling links reset required for OTT service with no anticipated service disruption but increased risk due to loss of resilience

Affected countries: XX

Apr 30, 2026 - 17:41 UTC

[External] - Roaming network maintenance May 6, 2026 19:00-20:00 UTC

Update - [2026-05-06 19:00:00] - Maintenance status was updated.

Summary: Additional security features are being introduced by the GRX service provider. Changes will be implemented on an individual roaming partner basis over 3 successive nights between 20:00-03:00 on May 5th, 6th and 7th. Some data sessions may be terminated when changes are implemented to the roaming partner they are connected to, but devices will be able to reconnect immediately. Service performance will be closely monitored during the change windows.

Apr 28, 2026 - 15:22 UTC
Scheduled - Supplier performing GRX security enhancements that may cause temporary data session terminations. Devices can reconnect immediately after disconnection.

Affected countries: XX

Apr 28, 2026 - 15:22 UTC

[External] - GRX security maintenance affecting roaming services May 7, 2026 19:00-20:00 UTC

Update - [2026-05-07 19:00:00] - Maintenance status was updated.

Summary: Additional security features are being introduced by the GRX service provider. Changes will be implemented on an individual roaming partner basis over 3 successive nights between 20:00-03:00 on May 5th, 6th and 7th. No significant service impact is anticipated, though some data sessions may be terminated when changes are applied to the roaming partner they are connected to. Devices will be able to reconnect immediately. Service performance will be closely monitored during the change windows.

Apr 28, 2026 - 15:41 UTC
Scheduled - Supplier implementing GRX security enhancements over three nights. Brief data session interruptions expected as changes are applied to roaming partners. Devices can reconnect immediately after disconnection.

Affected countries: XX

Apr 28, 2026 - 15:22 UTC
May 2, 2026

No incidents reported today.

May 1, 2026

No incidents reported.

Apr 30, 2026
Completed - [2026-04-30 05:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.

Apr 30, 06:01 UTC
Update - [2026-04-29 20:30:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on core network infrastructure. No service disruption is expected, but there is an increased risk during the upgrade activity.

Apr 20, 11:21 UTC
Scheduled - Supplier performing software upgrade on packet gateway infrastructure with potential service impact risk

Affected countries: XX

Apr 20, 11:01 UTC
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026
Resolved - [2026-04-27 09:18:53] - Incident status was updated.

Summary: Monitoring has remained stable. The system causing the problem has been isolated and investigation into the root cause is ongoing.

Apr 27, 09:21 UTC
Monitoring - [2026-04-27 07:10:24] - Incident status was updated.

Summary: A fix has been implemented and is currently being monitored for effectiveness.

Apr 27, 07:21 UTC
Identified - [2026-04-27 06:57:49] - Incident status was updated.

Summary: Investigation is ongoing to resolve the connectivity issue.

Apr 27, 07:21 UTC
Investigating - [2026-04-27 06:48:51] - Incident status was updated.

Summary: Investigation is currently underway to determine the cause and scope of the incident.

Apr 27, 07:21 UTC
Identified - Supplier is investigating data session establishment problems that may affect connectivity

Affected countries: XX

Apr 27, 07:01 UTC
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
Completed - [2026-04-23 19:59:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.

Apr 23, 20:01 UTC
Update - [2026-04-23 19:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance for internal infrastructure update with minimal expected impact. Change designed to complete without downtime, with extended window allocated as precautionary measure for validation.

Apr 20, 16:01 UTC
Scheduled - Scheduled maintenance for internal infrastructure update with no expected downtime

Affected countries: None

Apr 20, 16:01 UTC
Resolved - We experienced a connectivity disruption impacting Blue and Yellow Profile SIMs due to an unexpected signaling storm. Immediate mitigation measures were implemented, and core connectivity was restored within approximately one hour.

Please note that due to the nature of network propagation, some SIMs may have taken additional time—up to a few hours—to fully reconnect. We continue to monitor the network to ensure stability and prevent recurrence but at this point, we observe full service recovery.

Apr 23, 01:30 UTC
Apr 22, 2026
Completed - [2026-04-22 20:33:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully with no issues reported.

Apr 22, 20:41 UTC
Update - [2026-04-22 20:00:00] - Maintenance status was updated.

Summary: A planned maintenance involving gateway failover and failback is scheduled during the maintenance window. No service disruption is expected.

Apr 14, 10:01 UTC
Scheduled - Scheduled maintenance on packet gateways with failover procedures. No service disruption expected.

Affected countries: XX

Apr 14, 09:41 UTC
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.