All Systems Operational

Networking Services Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
Public IP Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
âš« BLACK sim profile Operational
90 days ago
99.98 % uptime
Today
Data services (2G/3G/4G/5G) ? Operational
90 days ago
99.95 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
🟢 GREEN sim profile Operational
90 days ago
100.0 % uptime
Today
Data services (2G/3G/4G/5G) ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
🔵 BLUE sim profile Operational
90 days ago
99.81 % uptime
Today
Data services (2G/3G/4G/5G) ? Operational
90 days ago
99.77 % uptime
Today
SMS ? Operational
90 days ago
99.85 % uptime
Today
Voice ? Operational
90 days ago
99.83 % uptime
Today
🟡 YELLOW sim profile Operational
90 days ago
99.84 % uptime
Today
Data services (2G/3G/4G/5G) ? Operational
90 days ago
99.85 % uptime
Today
SMS ? Operational
90 days ago
99.85 % uptime
Today
Voice ? Operational
90 days ago
99.83 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Third party integrations Operational
90 days ago
99.92 % uptime
Today
Stripe API Operational
SIM Provisioning Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 20, 2025

No incidents reported today.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Completed - [2025-10-17 05:00:00] - Incident status was updated to "completed".

Summary: The reported maintenance activity has been completed successfully.

Oct 17, 05:40 UTC
Update - [2025-10-16 19:00:00] - Incident status was updated to "scheduled".

Summary: A software update is planned for core network switches. No service disruption is expected, but there will be temporarily reduced service resilience during the maintenance window.

Oct 7, 14:20 UTC
Scheduled - A software update on core network switches is being performed. While no service disruption is expected, there is an increased risk of potential issues during the maintenance window.

Affected countries: XX

Oct 7, 14:20 UTC
Oct 16, 2025
Resolved - [2025-10-16 22:35:59] - Incident status was updated to "resolved".

Summary: The service provider reports that the incident has been fully resolved and normal operations have resumed.

Oct 16, 22:40 UTC
Monitoring - [2025-10-16 21:48:39] - Incident status was updated to "monitoring".

Summary: The provider reports that services are now recovering. They are continuing to monitor the situation.

Oct 16, 22:20 UTC
Update - [2025-10-16 20:29:54] - Incident status was updated to "investigating".

Summary: An investigation is currently underway regarding a reported incident.

Oct 16, 20:40 UTC
Investigating - Investigating signaling congestion and degraded connectivity on mobile network. This may affect SIM connectivity and data services.

Affected countries: XX

Oct 16, 20:40 UTC
Oct 15, 2025
Completed - [2025-10-15 05:00:00] - Incident status was updated to "completed".

Summary: The reported maintenance activity has been completed successfully.

Oct 15, 05:00 UTC
Update - [2025-10-14 19:00:00] - Incident status was updated to "scheduled".

Summary: A software update is planned for core network switches. No service disruption is expected, but there will be temporarily reduced service resilience during the maintenance window.

Oct 7, 14:20 UTC
Scheduled - A software update on core network switches is being performed. While no service disruption is expected, there is an increased risk of potential issues and reduced service resilience during the maintenance window.

Affected countries: XX

Oct 7, 14:20 UTC
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025
Resolved - [2025-10-11 14:11:03] - Incident status was updated to "resolved".

Summary: The reported incident has been resolved.

Oct 11, 14:20 UTC
Monitoring - [2025-10-11 08:59:32] - Incident status was updated to "monitoring".

Summary: A fix has been implemented for the reported issue and the results are being monitored.

Oct 11, 09:00 UTC
Update - [2025-10-10 22:06:46] - Incident status was updated to "investigating".

Summary: An investigation is currently underway regarding a reported issue.

Oct 10, 22:20 UTC
Investigating - Investigating intermittent mobile service issues in Frankfurt area.

Affected countries: DE

Oct 10, 22:20 UTC
Resolved - [2025-10-11 14:11:15] - Incident status was updated to "resolved".

Summary: The reported incident has been resolved.

Oct 11, 14:20 UTC
Monitoring - [2025-10-11 03:26:14] - Incident status was updated to "monitoring".

Summary: A fix has been implemented for the reported issue and the results are being monitored.

Oct 11, 03:40 UTC
Update - [2025-10-10 22:18:20] - Incident status was updated to "investigating".

Summary: An investigation is currently underway regarding a reported issue.

Oct 10, 22:20 UTC
Investigating - Intermittent wireless service reported in Chicago area. Investigation ongoing.

Affected countries: US

Oct 10, 22:20 UTC
Resolved - [2025-10-11 07:35:33] - Incident status was updated to "resolved".

Summary: The incident affecting network services in Mexico has been resolved. Connectivity has been fully restored and is now operating at normal levels.

Oct 11, 07:40 UTC
Monitoring - [2025-10-11 06:25:46] - Incident status was updated to "monitoring".

Summary: Service on a network in Mexico has been restored. Many devices are now successfully connected and operating normally. Final monitoring and validation tests are being performed to ensure full stability before closing the incident.

Oct 11, 06:40 UTC
Identified - [2025-10-10 20:50:14] - Incident status was updated to "identified".

Summary: An issue affecting connectivity on one network in Mexico has been identified. Many SIMs are successfully connecting to alternative networks. The provider is investigating the cause and expected resolution time. Further updates will be provided when available.

Oct 10, 21:00 UTC
Update - [2025-10-10 20:38:55] - Incident status was updated to "investigating".

Summary: A service degradation is being investigated affecting a network in Mexico. Customers may experience connection issues when trying to register or transmit data on this network.

Oct 10, 20:40 UTC
Investigating - Service degradation affecting mobile network in Mexico. Users may experience connection failures and data transmission issues.

Affected countries: MX

Oct 10, 20:40 UTC
Oct 10, 2025
Resolved - Our partner reports service has been restored.
Oct 10, 07:57 UTC
Update - [2025-10-09 19:31:28] - Incident status was updated to "investigating".

Summary: An investigation is underway regarding connectivity issues affecting a subset of devices. Impacted devices may experience brief sessions and intermittent disconnections. The team is working with partners to determine the root cause.

Oct 9, 19:40 UTC
Investigating - Investigating intermittent data sessions affecting a subset of devices. Impacted devices may experience shorter session durations and occasional disconnections.

Affected countries: XX

Oct 9, 19:40 UTC
Completed - This maintenance has been completed last night without issues. Our partner reports full service resilience has been restored.
Oct 10, 07:54 UTC
Update - [2025-10-10 20:00:00] - Incident status was updated to "scheduled".

Summary: A provider is performing maintenance this evening to restore full service resilience following an earlier issue. No disruption is expected, but there is an increased risk during the work.

Oct 9, 16:00 UTC
Scheduled - A supplier is conducting emergency maintenance to restore full service resilience following a recent service issue. While no disruption is anticipated, there is an increased risk during the maintenance period.

Affected countries: XX

Oct 9, 16:00 UTC
Resolved - [2025-10-10 00:21:10] - Incident status was updated to "resolved".

Summary: The previously reported incident has been resolved. Services are being monitored for any further issues.

Oct 10, 00:40 UTC
Update - [2025-10-09 20:58:59] - Incident status was updated to "monitoring".

Summary: A service degradation affected new network connections for certain devices. Redundant systems have helped recover traffic, and the situation is improving. Existing sessions were not impacted. Monitoring continues as full recovery is expected soon.

Oct 9, 21:00 UTC
Monitoring - A service degradation affected new network interactions on a specific SIM profile. While existing sessions were unaffected, devices may have encountered issues with new connections. The issue is recovering with redundant nodes in place, and system stability is being monitored.

Affected countries: XX

Oct 9, 21:00 UTC
Oct 9, 2025
Resolved - This incident has been resolved.

The involved partner has scheduled maintenance work tomorrow night to restore full service resilience. No service disruption is anticipated but they acknowledge increased risk while the work takes place, between 20 and 23 hours UTC. Follow the related external maintenance here: https://www.simbasestatus.com/incidents/d325869m4kfb

Oct 9, 17:47 UTC
Update - Our systems indicate that both connectivity and provisioning services have recovered.

We continue to monitor the situation and will provide further updates.

Oct 9, 16:28 UTC
Update - Our systems indicate that both connectivity and provisioning services have degraded again.

We continue to monitor the situation and will provide further updates.

Oct 9, 16:03 UTC
Update - Our systems indicate that provisioning services are now operational as well.

Our partners also reported that service has fully recovered, but is operating without full resilience. They are currently restoring redundancies.

We continue to monitor the situation and will provide further updates.

Oct 9, 15:31 UTC
Update - Our systems indicate that connectivity services have been restored, but provisioning is still degraded.

We advise to not change SIM card state (enable/disable SIM cards) of affected SIM cards (🔵 BLUE and 🟡 YELLOW) until further notice, to prevent enabled SIM cards from losing connectivity. Do not cycle them disabled and then enabled again, or they will likely get stuck in disabled until this issue is resolved.

We are waiting for updates from our partner, and will continue to monitor the situation closely.

Oct 9, 14:48 UTC
Monitoring - The upstream partner reports service is recovering again, but full service restoration may take some time.

We continue to monitor the situation closely and will provide further updates as soon as they are available.

Oct 9, 13:37 UTC
Update - The upstream partner reports that service is not recovering anymore, and new failures are currently being investigated and corrected.

We continue to monitor the situation closely and will provide further updates as soon as they are available.

Oct 9, 12:48 UTC
Identified - The upstream partner has identified the issue and reports service is now starting to restore. We continue to monitor the situation closely.
Oct 9, 12:25 UTC
Investigating - An upstream partner is investigating an issue affecting connectivity and provisioning of 🔵BLUE and 🟡YELLOW profile SIM cards.

We are monitoring the situation and will provide updates as soon as they are available.

Oct 9, 12:04 UTC
Completed - [2025-10-09 16:00:24] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Oct 9, 16:00 UTC
In progress - [2025-10-09 14:00:26] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Oct 9, 14:00 UTC
Update - [2025-10-09 13:00:24] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Oct 9, 13:00 UTC
Update - [2025-10-01 14:27:05] - Maintenance status was updated to "scheduled".

Summary: A scheduled maintenance is planned. This may impact connectivity services during the maintenance window.

Oct 1, 14:40 UTC
Scheduled - Scheduled maintenance on signaling hub may affect mobile connectivity

Affected countries: XX

Oct 1, 14:40 UTC
Completed - Marked as completed/canceled
Oct 9, 13:58 UTC
Update - [2025-09-03 14:42:24] - Maintenance status was updated to "scheduled".

Summary: Infrastructure maintenance is scheduled, which may cause temporary signaling disturbances. No downtime is expected as redundancy mechanisms will handle traffic.

Sep 3, 15:00 UTC
Scheduled - Preventive maintenance on US network may cause signaling disturbances, potentially affecting SIM connectivity.

Affected countries: US

Sep 3, 15:00 UTC
Completed - Marked as completed/canceled
Oct 9, 13:58 UTC
Update - [2025-10-01 14:00:29] - Maintenance status was updated to "scheduled".

Summary: A provider has announced scheduled maintenance that may cause intermittent connectivity issues for some services.

Oct 1, 14:00 UTC
Scheduled - Scheduled maintenance may cause intermittent connectivity issues in Europe

Affected countries: XX

Oct 1, 14:00 UTC
Completed - [2025-10-09 13:00:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Oct 9, 13:00 UTC
In progress - [2025-10-09 08:00:22] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Oct 9, 08:00 UTC
Update - [2025-10-09 07:00:23] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Oct 9, 08:00 UTC
Update - [2025-10-09 07:00:23] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Oct 9, 07:01 UTC
Update - [2025-10-01 14:22:33] - Maintenance status was updated to "scheduled".

Summary: A provider has announced scheduled maintenance that may cause intermittent connectivity issues for some services.

Oct 1, 14:40 UTC
Scheduled - Scheduled maintenance may cause intermittent connectivity issues in the US

Affected countries: US

Oct 1, 14:40 UTC
Oct 8, 2025
Completed - [2025-10-08 20:00:22] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Oct 8, 20:00 UTC
In progress - [2025-10-08 19:00:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Oct 8, 19:00 UTC
Update - [2025-10-08 18:00:23] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Oct 8, 18:00 UTC
Update - [2025-10-08 14:06:19] - Maintenance status was updated to "scheduled".

Summary: A provider has scheduled maintenance which may cause intermittent connectivity issues during the maintenance period.

Oct 8, 14:20 UTC
Scheduled - A preventive maintenance window is scheduled which may cause intermittent connectivity issues for mobile data services.

Affected countries: XX

Oct 8, 14:20 UTC
Oct 7, 2025
Completed - [2025-10-07 23:00:23] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Oct 7, 23:00 UTC
In progress - [2025-10-07 22:00:24] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Oct 7, 22:00 UTC
Update - [2025-10-07 21:00:23] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Oct 7, 21:00 UTC
Update - [2025-10-01 14:20:38] - Maintenance status was updated to "scheduled".

Summary: A provider has announced scheduled maintenance that may cause intermittent connectivity issues for some services.

Oct 1, 14:20 UTC
Scheduled - Planned maintenance on a supplier's network may cause intermittent connectivity issues.

Affected countries: XX

Oct 1, 14:20 UTC
Completed - [2025-10-07 16:00:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Oct 7, 16:00 UTC
In progress - [2025-10-07 14:00:22] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Oct 7, 14:00 UTC
Update - [2025-10-07 13:00:21] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes, which may impact connectivity services.

Oct 7, 13:00 UTC
Update - [2025-10-01 14:18:38] - Maintenance status was updated to "scheduled".

Summary: A scheduled maintenance is planned. This may impact connectivity services during the maintenance window.

Oct 1, 14:20 UTC
Scheduled - Scheduled maintenance on signaling hub may affect mobile connectivity

Affected countries: XX

Oct 1, 14:20 UTC
Completed - [2025-10-07 12:00:22] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Oct 7, 12:00 UTC
In progress - [2025-10-07 11:00:23] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Oct 7, 11:00 UTC
Update - [2025-10-07 10:00:24] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Oct 7, 10:00 UTC
Update - [2025-10-01 14:50:33] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance is planned with a brief restart of SCTP signaling links, expected to last less than 2 minutes. No service impact is anticipated due to redundant systems, and all services should remain fully operational throughout the maintenance.

Oct 1, 15:01 UTC
Scheduled - Scheduled maintenance on signaling links with brief restarts. No service impact expected due to redundancy.

Affected countries: XX

Oct 1, 15:00 UTC
Completed - [2025-10-07 11:38:08] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Oct 7, 11:40 UTC
In progress - [2025-10-07 07:00:23] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Oct 7, 07:00 UTC
Update - [2025-10-07 06:00:27] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Oct 7, 06:20 UTC
Update - [2025-10-01 12:31:08] - Maintenance status was updated to "scheduled".

Summary: A planned maintenance on a network platform is scheduled. No impact is expected for customer traffic. Service availability will be monitored during and after the maintenance window.

Oct 1, 12:40 UTC
Scheduled - Planned maintenance on core network component (HSS) may potentially affect SIM connectivity services.

Affected countries: XX

Oct 1, 12:40 UTC
Completed - [2025-10-07 01:00:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Oct 7, 01:00 UTC
In progress - [2025-10-06 22:00:22] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Oct 6, 22:00 UTC
Update - [2025-10-06 21:00:25] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Oct 6, 21:00 UTC
Update - [2025-10-01 14:24:00] - Maintenance status was updated to "scheduled".

Summary: A provider has announced scheduled maintenance that may cause intermittent connectivity issues for affected services.

Oct 1, 14:41 UTC
Scheduled - Scheduled maintenance may cause intermittent connectivity issues in Europe

Affected countries: XX

Oct 1, 14:41 UTC
Oct 6, 2025
Completed - [2025-10-06 17:00:23] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Oct 6, 17:00 UTC
In progress - [2025-10-06 16:00:23] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Oct 6, 16:01 UTC
Update - [2025-10-06 15:00:26] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes, which may impact connectivity services.

Oct 6, 15:00 UTC
Update - [2025-10-01 14:12:41] - Maintenance status was updated to "scheduled".

Summary: A provider has announced scheduled maintenance that may cause intermittent connectivity issues for affected services.

Oct 1, 14:21 UTC
Scheduled - Scheduled maintenance on core network components may cause intermittent connectivity issues for mobile devices.

Affected countries: XX

Oct 1, 14:21 UTC
Completed - [2025-10-06 12:00:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Oct 6, 12:00 UTC
In progress - [2025-10-06 11:00:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Oct 6, 11:00 UTC
Update - [2025-10-06 10:00:25] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Oct 6, 10:00 UTC
Update - [2025-10-01 14:49:18] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance is planned with brief SCTP signaling link restarts. Expected downtime is less than 2 minutes. Service continuity will not be impacted due to redundant systems, and all services are expected to remain fully operational throughout the maintenance.

Oct 1, 15:01 UTC
Scheduled - Scheduled maintenance on signaling links with brief restarts. No service impact expected due to redundancy.

Affected countries: XX

Oct 1, 15:01 UTC
Completed - [2025-10-06 10:00:23] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.

Oct 6, 10:00 UTC
In progress - [2025-10-06 09:00:26] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.

Oct 6, 09:00 UTC
Update - [2025-10-06 08:00:26] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.

Oct 6, 08:00 UTC
Update - [2025-10-01 14:25:40] - Maintenance status was updated to "scheduled".

Summary: A provider has announced scheduled maintenance that may cause intermittent connectivity issues for some services.

Oct 1, 14:41 UTC
Scheduled - Scheduled maintenance on core network components may cause intermittent connectivity issues for mobile devices.

Affected countries: XX

Oct 1, 14:41 UTC