We are resolving this incident as service is stable and Cloudflare reports full recovery on their end is underway.
Posted Nov 18, 2025 - 17:32 UTC
Monitoring
According to our instrumentation, all impacted services have fully recovered; most notably, provisioning and SMS operations of ⚫ BLACK and 🟢 GREEN profile SIM cards are back to normal.
CloudFlare reports a fix has been deployed and they are actively mitigating the remaining issues. We continue to monitor the situation for further developments.
Posted Nov 18, 2025 - 15:53 UTC
Identified
Some of our operations are being impacted by a widespread CloudFlare outage.
Provisioning operations (enabling/disabling SIM cards) and sending SMS messages for ⚫ BLACK and 🟢 GREEN profile SIM cards might sporadically fail at this time.
Diagnostics might sporadically show the message: "We have detected provisioning irregularities with this SIM. Please open a support ticket". You can ignore this message while this incident is ongoing.
The Store and this status page might also be intermittently unavailable during this outage.