Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
SIM Profile: Black Under Maintenance
90 days ago
100.0 % uptime
Today
Data Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Under Maintenance
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Green Under Maintenance
90 days ago
100.0 % uptime
Today
Data Connectivity Under Maintenance
90 days ago
100.0 % uptime
Today
SMS Messaging Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Under Maintenance
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Red Operational
90 days ago
100.0 % uptime
Today
Data Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Blue Under Maintenance
90 days ago
99.54 % uptime
Today
Data Connectivity Under Maintenance
90 days ago
99.41 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
98.76 % uptime
Today
SIM Profile: Yellow Under Maintenance
90 days ago
99.54 % uptime
Today
Data Connectivity Under Maintenance
90 days ago
99.41 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
98.76 % uptime
Today
Networking Services Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
Public IP Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[External] - Scheduled Network Maintenance Feb 12, 2026 15:00-17:00 UTC

Update - [2026-02-04 14:59:12] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause intermittent connectivity issues during the maintenance window.
Feb 04, 2026 - 15:01 UTC
Scheduled - Supplier maintenance activity may cause intermittent connectivity issues during the maintenance window.

Affected countries: XX
Feb 04, 2026 - 15:01 UTC

[External] - Network Switch Upgrade with Temporary Loss of Roaming Resilience Feb 19, 2026 20:00-21:00 UTC

Update - [2026-02-19 20:00:00] - Maintenance status was updated.

Summary: Network switch upgrade in progress. No service impact expected, but temporary loss of network resilience during the maintenance window.
Feb 11, 2026 - 09:20 UTC
Scheduled - Supplier performing network switch upgrade. No service impact expected, but temporary loss of roaming network resilience during maintenance window.

Affected countries: XX
Feb 11, 2026 - 09:20 UTC
Feb 12, 2026

No incidents reported today.

Feb 11, 2026
Provisioning issue affecting BLUE and YELLOW profile SIM cards
Resolved - This incident has been resolved.

The "simbase" APN is now operating as expected. If you previously switched to "mobiledata", you may revert back to "simbase" at your convenience.

We welcome your feedback and encourage you to reach out if you notice anything unusual.

Following further analysis, we determined that the provisioning issue affected a smaller subset of SIM cards than initially estimated. As a result, the provisioning impact has been reclassified as "partial outage".
Feb 11, 09:40 UTC
Monitoring - A fix has been deployed to address the provisioning issues, and we are actively monitoring the results.

If an affected SIM is enabled but unable to attach to the network, please try disabling and re-enabling it via the dashboard or API.

We are continuing to investigate the degraded performance of the "simbase" APN in collaboration with our partner. As a precaution, we continue to recommend switching to the "mobiledata" APN for any SIM experiencing connectivity issues, including frequent disconnections or reduced data rates.
Feb 10, 10:50 UTC
Identified - Our partner has identified multiple issues and are working towards a permanent fix; they expect most provisioning errors to be resolved soon.

We will continue monitoring the progress and will provide more updates as soon as they are available to us.
Feb 9, 17:16 UTC
Investigating - An upstream partner is investigating an issue affecting connectivity and provisioning of 🔵BLUE and 🟡YELLOW profile SIM cards.

We are monitoring the situation closely, and will provide updates as soon as they are available.

Enabling and disabling those SIM cards might fail at this time.

If you are experiencing data connectivity issues, such as frequent disconnections, you may try using APN "mobiledata" instead of "simbase" as a workaround.
Feb 6, 17:36 UTC
Feb 10, 2026
Feb 9, 2026
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026
[External] - Data Session Issues
Resolved - [2026-02-03 23:00:23] - Incident status was updated

Summary: Service has been restored to normal operations. Investigation into the root cause is ongoing.
Feb 3, 23:20 UTC
Identified - [2026-02-03 22:47:43] - Incident status was updated

Summary: Data sessions are recovering and connectivity is being restored. Root cause investigation is ongoing.
Feb 3, 23:00 UTC
Update - [2026-02-03 22:35:44] - Incident status was updated

Summary: An increased rate of data sessions are failing to pass traffic. Investigation is underway.
Feb 3, 22:40 UTC
Investigating - Investigating increased rate of data sessions unable to pass traffic

Affected countries: XX
Feb 3, 22:40 UTC
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

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