Simbase Status

Jan 14, 2025

Unresolved incident: Scheduled maintenance for SIM cards starting with 89103*.

Jan 13, 2025

Scheduled maintenance for SIM cards starting with 89103*

Completed - The scheduled maintenance has been completed.
Jan 13, 15:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:06 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 13, 09:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:02 UTC

Scheduled - We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.

We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Jan 8, 16:32 UTC

Jan 12, 2025

No incidents reported.

Jan 11, 2025

Scheduled maintenance for SIM cards starting with 89103*

Completed - The scheduled maintenance has been completed.
Jan 11, 19:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 10:02 UTC

Scheduled - We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.

We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Jan 10, 19:54 UTC

Jan 10, 2025

Connectivity issues affecting SIM cards starting with 89103*

Resolved - This incident has been resolved.
Jan 10, 21:48 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 10, 18:14 UTC

Monitoring - Our IMSI partner has confirmed that the service degradation is now in the recovery phase, with ongoing improvements being monitored. Our team is actively overseeing the situation, and we will provide updates as more information becomes available.

Cards deployed in North America remain unaffected.

We will continue to monitor the situation and provide further updates as we receive more information.
Jan 10, 18:13 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 10, 18:04 UTC

Investigating - We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible.

We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.
Jan 10, 16:20 UTC

Connectivity issues affecting SIM cards starting with 894453*

Resolved - This incident has been resolved.
Jan 10, 17:04 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 14:06 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 10, 11:34 UTC

Investigating - We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible.

We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.
Jan 10, 08:56 UTC

Jan 9, 2025

Connectivity issues affecting SIM cards starting with 894453*

Resolved - This incident has been resolved.
Jan 9, 20:52 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 9, 14:42 UTC

Investigating - We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible.

We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.
Jan 9, 14:26 UTC

Connectivity issues affecting SIM cards starting with 894453*

Resolved - This incident has been resolved.
Jan 9, 10:34 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 20:16 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 8, 19:40 UTC

Investigating - We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible.

We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.
Jan 8, 19:08 UTC

Jan 8, 2025

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

Connectivity issues affecting SIM cards starting with 89103*

Resolved - This incident has been resolved.
Jan 2, 18:54 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 2, 18:40 UTC

Update - Update: One of our network partners is experiencing a surge in location updates, which has led to a decrease in PDP success rates. Our engineers are actively collaborating to identify the root cause and resolve the issue as quickly as possible.
Jan 2, 16:51 UTC

Investigating - We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible.

We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.
Jan 2, 16:32 UTC

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

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