Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
SIM Profile: Black Operational
90 days ago
99.99 % uptime
Today
Data Connectivity Operational
90 days ago
99.96 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Green Operational
90 days ago
99.99 % uptime
Today
Data Connectivity Operational
90 days ago
99.96 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Red Operational
90 days ago
99.99 % uptime
Today
Data Connectivity Operational
90 days ago
99.96 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Blue Operational
90 days ago
99.94 % uptime
Today
Data Connectivity Operational
90 days ago
99.81 % uptime
Today
SMS Messaging Operational
90 days ago
99.98 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Yellow Operational
90 days ago
99.94 % uptime
Today
Data Connectivity Operational
90 days ago
99.81 % uptime
Today
SMS Messaging Operational
90 days ago
99.98 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
Networking Services Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
Public IP Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Upstream Network Advisories Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[External] - Loss of OTT Service Resilience May 19, 2026 06:00-07:00 UTC

Update - [2026-05-19 06:00:00] - Maintenance status was updated.

Summary: A restart is required on the resilience Session Border Controller. No service disruption is anticipated, but there is an increased risk due to temporary loss of resilience during the maintenance.
May 12, 2026 - 17:01 UTC
Scheduled - Maintenance restart on resilience Session Border Controller with no anticipated service disruption

Affected countries: None
May 12, 2026 - 16:41 UTC

[External] - Scheduled maintenance on signaling infrastructure May 21, 2026 14:00-15:30 UTC

Update - [2026-05-13 16:00:22] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
May 13, 2026 - 16:21 UTC
Scheduled - Scheduled maintenance may cause brief periods of intermittent connectivity for affected SIM profiles

Affected countries: XX
May 13, 2026 - 16:01 UTC
May 17, 2026

No incidents reported today.

May 16, 2026

No incidents reported.

May 15, 2026
[External] - Mobile Data Gateway Maintenance
Completed - [2026-05-15 05:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
May 15, 05:01 UTC
Update - [2026-05-14 20:00:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on core network infrastructure. No service disruption is expected, but there is an increased risk during the upgrade activity.
May 12, 14:21 UTC
Scheduled - Software upgrade on mobile data gateway infrastructure with potential service risk during maintenance window.

Affected countries: XX
May 12, 14:01 UTC
May 14, 2026
[External] - Data service degradation
Resolved - [2026-05-14 21:07:34] - Incident status was updated.

Summary: Services have been recovered and data services are operating normally. The situation continues to be monitored to ensure service stability.
May 14, 21:21 UTC
Update - [2026-05-14 19:00:42] - Incident status was updated.

Summary: Data service performance degradation identified affecting new data session establishment. Existing sessions remain unaffected. Issue has been confirmed and resolution is in progress with active monitoring ongoing.
May 14, 19:00 UTC
Identified - [2026-05-14 16:58:21] - Incident status was updated.

Summary: Data service performance degradation identified for specific devices. New data sessions may experience difficulties while existing sessions remain unaffected. Investigation ongoing to identify root cause and implement resolution.
May 14, 17:01 UTC
Investigating - [2026-05-14 16:45:40] - Incident status was updated.

Summary: Investigating degradation in data service performance. Devices may experience difficulties establishing new data sessions, while existing sessions remain unaffected. Working to identify the cause and resolve the issue.
May 14, 17:01 UTC
Identified - Devices may experience difficulties establishing new data sessions on Green SIM profile. Existing sessions remain unaffected.

Affected countries: XX
May 14, 17:01 UTC
[External] - Mobile network connectivity issues in Poland
Resolved - [2026-05-14 21:16:25] - Incident status was updated.

Summary: The incident has been resolved.
May 14, 21:20 UTC
Monitoring - [2026-05-14 20:29:24] - Incident status was updated.

Summary: Connectivity has been restored on the mobile network in Poland and services are operating normally. The situation continues to be monitored to ensure service stability.
May 14, 20:40 UTC
Identified - [2026-05-14 18:10:46] - Incident status was updated.

Summary: The issue affecting connectivity in Poland has been identified and contact has been established with the operator to restore service. As a temporary measure, connectivity through the affected network has been restricted. Customers can continue using alternative networks in the country which are operating normally. Further updates will be provided as information becomes available.
May 14, 18:21 UTC
Investigating - [2026-05-14 18:02:13] - Incident status was updated.

Summary: Connectivity issues are being investigated affecting devices on the mobile network in Poland. Customers may experience intermittent connectivity or service degradation. The team is actively working to identify the root cause and restore normal service.
May 14, 18:21 UTC
Identified - Connectivity issues detected on a mobile network operator in Poland. Service temporarily restricted on affected network, alternative networks available.

Affected countries: PL
May 14, 18:20 UTC
[External] - Scheduled maintenance on signaling infrastructure
Completed - [2026-05-14 18:00:09] - Maintenance status was updated.

Summary: The scheduled maintenance has been completed.
May 14, 18:01 UTC
In progress - [2026-05-14 15:00:07] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress with updates to be provided as necessary.
May 14, 15:01 UTC
Update - [2026-05-14 14:00:10] - Maintenance status was updated.

Summary: Scheduled maintenance will begin in 60 minutes.
May 14, 14:00 UTC
Update - [2026-05-13 15:51:44] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
May 13, 16:01 UTC
Scheduled - Supplier performing scheduled maintenance on signaling hub platform. Brief periods of intermittent connectivity may occur during the maintenance window.

Affected countries: XX
May 13, 16:01 UTC
[External] - Scheduled maintenance may cause brief connectivity interruptions
Completed - Marked as completed/canceled
May 14, 07:01 UTC
Update - [2026-05-06 15:22:56] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
May 6, 16:00 UTC
Scheduled - Supplier performing scheduled signaling platform maintenance that may cause brief periods of intermittent service availability

Affected countries: XX
May 6, 15:41 UTC
May 13, 2026
Migration of accounting system
Completed - The scheduled maintenance has been completed.
May 13, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 08:00 UTC
Scheduled - During this maintenance window, we will migrate our accounting system to new infrastructure. SIM connectivity will not be affected.
May 12, 06:56 UTC
May 12, 2026
[External] - Scheduled maintenance on signaling infrastructure
Completed - [2026-05-12 19:00:07] - Maintenance status was updated.

Summary: The scheduled maintenance has been completed.
May 12, 19:01 UTC
In progress - [2026-05-12 14:00:07] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress with updates to be provided as necessary.
May 12, 14:01 UTC
Update - [2026-05-12 13:00:12] - Maintenance status was updated.

Summary: Scheduled maintenance will begin in 60 minutes.
May 12, 13:01 UTC
Update - [2026-05-12 02:35:42] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
May 12, 02:41 UTC
Scheduled - Scheduled maintenance may cause brief periods of intermittent connectivity for affected SIM profiles

Affected countries: XX
May 12, 02:41 UTC
Intermittment Service Issue
Resolved - This incident has been resolved.
May 12, 16:00 UTC
Monitoring - A fix has been implemented. Traffic levels are under control and service has fully recovered. We will continue to monitor.
May 12, 15:34 UTC
Update - We are continuing to investigate this issue.
May 12, 14:45 UTC
Investigating - We are currently seeing intermittent service issues affecting Blue and Yellow Profile SIMs. We are actively working with our upstream providers to deploy additional measures and restore the stability of our service.
May 12, 14:43 UTC
May 11, 2026
Intermittent connectivity issues detected
Resolved - Earlier today, during a scheduled maintenance performed by one of our upstream providers , intermittent connectivity issues have been observed in the USA.

Service Impact: Some API calls may have experienced elevated response times, and limited connectivity inconsistencies may have been intermittently observed.

Normal performance has been restored, and we continue to monitor closely to ensure ongoing stability.
May 11, 15:40 UTC
Monitoring - We have implemented a fix and are observing continued recovery of services impacting Black, Green and Red Profile SIM cards. Monitoring remains ongoing as we work to ensure full stability across all systems. We appreciate your continued patience.
May 11, 14:10 UTC
Identified - We are observing recovery across impacted Black, Green and Red Profile SIM cards. Our teams remain engaged and are continuing to monitor systems to ensure services return to normal as quickly as possible. Thank you for your continued patience.
May 11, 13:21 UTC
Investigating - Our systems have identified a potential issue for Black, Green and Red Profile SIM cards. Our engineers are actively investigating the situation to resolve it quickly.
May 11, 12:52 UTC
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
[External] - GRX security maintenance affecting roaming services
Completed - [2026-05-08 02:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
May 8, 02:41 UTC
Update - [2026-05-07 19:00:00] - Maintenance status was updated.

Summary: Additional security features are being introduced by the GRX service provider. Changes will be implemented on an individual roaming partner basis over 3 successive nights between 20:00-03:00 on May 5th, 6th and 7th. No significant service impact is anticipated, though some data sessions may be terminated when changes are applied to the roaming partner they are connected to. Devices will be able to reconnect immediately. Service performance will be closely monitored during the change windows.
Apr 28, 15:41 UTC
Scheduled - Supplier implementing GRX security enhancements over three nights. Brief data session interruptions expected as changes are applied to roaming partners. Devices can reconnect immediately after disconnection.

Affected countries: XX
Apr 28, 15:22 UTC
May 7, 2026
[External] - Roaming network maintenance
Update - [2026-05-07 02:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
May 7, 02:21 UTC
Completed - The scheduled maintenance has been completed.
May 7, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 6, 18:37 UTC
Update - [2026-05-06 19:00:00] - Maintenance status was updated.

Summary: Additional security features are being introduced by the GRX service provider. Changes will be implemented on an individual roaming partner basis over 3 successive nights between 20:00-03:00 on May 5th, 6th and 7th. Some data sessions may be terminated when changes are implemented to the roaming partner they are connected to, but devices will be able to reconnect immediately. Service performance will be closely monitored during the change windows.
Apr 28, 15:22 UTC
Scheduled - Supplier performing GRX security enhancements that may cause temporary data session terminations. Devices can reconnect immediately after disconnection.

Affected countries: XX
Apr 28, 15:22 UTC
May 6, 2026
Accounting system migration issues
Resolved - This incident has been resolved.
May 6, 18:54 UTC
Identified - We are extending the maintenance window for the migration of our accounting and billing system to a new provider. We are working through a technical issue and will provide an update shortly. SIM connectivity is not affected.
May 6, 18:38 UTC
Migration of accounting system
Completed - The scheduled maintenance has been completed.
May 6, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 UTC
Scheduled - During this window, we will migrate our accounting and billing system to a different provider. SIM connectivity is not affected.
May 5, 09:20 UTC
[External] - Provisioning System Performance Degradation
Resolved - [2026-05-06 16:14:55] - Incident status was updated.

Summary: The incident has been resolved.
May 6, 16:41 UTC
Monitoring - [2026-05-06 14:16:04] - Incident status was updated.

Summary: A fix has been implemented and is currently being monitored for effectiveness.
May 6, 14:41 UTC
Update - [2026-05-06 11:30:13] - Incident status was updated.

Summary: Elevated system load has triggered automatic rate limiting at provisioning job start time. No jobs are stuck or failed. An unresolved underlying factor contributing to the slowdown is currently under investigation.
May 6, 11:41 UTC
Investigating - Supplier experiencing elevated system load causing rate limiting in provisioning operations. No failed jobs reported.

Affected countries: XX
May 6, 11:41 UTC
[External] - Loss of OTT Service Resilience
Completed - [2026-05-06 07:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
May 6, 09:21 UTC
Update - [2026-05-06 06:00:00] - Maintenance status was updated.

Summary: Signalling links for the service require a reset. No service disruption is anticipated, however there is an increased risk due to temporary loss of resilience during the maintenance activity.
Apr 30, 17:41 UTC
Scheduled - Signalling links reset required for OTT service with no anticipated service disruption but increased risk due to loss of resilience

Affected countries: XX
Apr 30, 17:41 UTC
[External] - GRX security maintenance affecting roaming connectivity
Completed - [2026-05-06 02:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
May 6, 02:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:15 UTC
Update - [2026-05-04 20:00:00] - Maintenance status was updated.

Summary: Additional security features are being introduced by the GRX service provider. Changes will be implemented on an individual roaming partner basis over 4 successive nights between 20:00-03:00 on May 4th, 5th, 6th and 7th. Attachments might fail when changes are applied to the roaming partner they are connected to. Devices should be able to reconnect immediately although device reboots may be required. Service performance will be closely monitored during the change windows.

This applies to : Blue & Yellow Profile SIMs only
Apr 28, 15:22 UTC
Scheduled - Supplier implementing GRX security enhancements that may cause temporary data session terminations during maintenance windows. Devices should be able to reconnect immediately after disconnection, otherwise a device reboot may be required.

Affected countries: XX
Apr 28, 15:22 UTC
May 5, 2026
May 4, 2026
Connectivity issues due to Scheduled GRX Security Maintenance
Resolved - During the scheduled GRX security maintenance performed by the external provider, Blue & Yellow Profile SIM devices experienced temporary roaming connectivity interruptions and failed network attachments. The impact occurred during the maintenance window while security enhancements were being applied to specific roaming partners, causing intermittent session terminations. Most devices reconnected automatically after the disruption, although some required a manual reboot to restore connectivity.

The maintenance activities are scheduled to continue across May 5th, 6th, and 7th between 20:00–03:00 CET.
May 4, 23:00 UTC
May 3, 2026

No incidents reported.

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