[External] - APN Connection Request Issues
Monitoring - [2025-12-15 16:14:18] - Incident status was updated to "monitoring".

Summary: The reported issue has been resolved as of 17:00. Monitoring continues to ensure stability. The immediate cause has been identified, but further investigation into the root cause is ongoing.
Dec 15, 2025 - 16:20 UTC
Update - [2025-12-15 15:52:09] - Incident status was updated to "investigating".

Summary: An issue affecting new APN connection requests is under investigation. Existing connections are not impacted. Technical teams are working to determine the root cause and full extent of the problem. Measures have been implemented to reduce the impact. Further updates will be provided.
Dec 15, 2025 - 16:00 UTC
Investigating - New APN connection requests are being rejected, potentially affecting mobile data connectivity for IoT devices. Existing connections remain unaffected. Technical teams are investigating and working on resolving the issue.

Affected countries: NL
Dec 15, 2025 - 16:00 UTC
Uptime over the past 90 days. View historical uptime.
Networking Services Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
Public IP Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
⚫ BLACK sim profile Operational
90 days ago
100.0 % uptime
Today
Data services (2G/3G/4G/5G) Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
🟢 GREEN sim profile Operational
90 days ago
100.0 % uptime
Today
Data services (2G/3G/4G/5G) Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
🔵 BLUE sim profile Operational
90 days ago
99.67 % uptime
Today
Data services (2G/3G/4G/5G) Operational
90 days ago
99.31 % uptime
Today
SMS Operational
90 days ago
99.85 % uptime
Today
Voice Operational
90 days ago
99.85 % uptime
Today
🟡 YELLOW sim profile Operational
90 days ago
99.67 % uptime
Today
Data services (2G/3G/4G/5G) Operational
90 days ago
99.31 % uptime
Today
SMS Operational
90 days ago
99.85 % uptime
Today
Voice Operational
90 days ago
99.85 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Third party integrations Operational
90 days ago
99.92 % uptime
Today
Stripe API Operational
SIM Provisioning Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[External] - Scheduled Network Maintenance Dec 18, 2025 15:00-19:00 UTC

Update - [2025-12-11 08:59:02] - Maintenance status was updated to "scheduled".

Summary: A provider has scheduled maintenance which may cause intermittent connectivity issues during the maintenance period.
Dec 11, 2025 - 09:00 UTC
Scheduled - A supplier is conducting maintenance that may cause intermittent connectivity issues for mobile data services.

Affected countries: XX
Dec 11, 2025 - 09:00 UTC

[External] - Network Access Change for Yellow SIM Profile Dec 23, 2025 09:00-10:00 UTC

Update - [2025-12-23 09:00:00] - Incident status was updated to "scheduled".

Summary: A provider has announced the termination of a discount agreement with a network in Vietnam, effective December 31, 2025. Access to this network will be blocked on December 23, 2025. Customers are advised to move traffic away from the affected network to minimize service disruption.
Dec 10, 2025 - 17:20 UTC
Scheduled - A network provider in Vietnam will no longer be accessible for the Yellow SIM profile starting December 23, 2025. This change may affect roaming services in the region.

Affected countries: VN
Dec 10, 2025 - 17:00 UTC
Dec 15, 2025
[External] - APN Connection Request Issues
Resolved - [2025-12-15 10:56:02] - Incident status was updated to "resolved".

Summary: The incident is largely resolved, with only minor impacts remaining for a few customers. Full resolution is expected by Wednesday. The immediate cause is known, but the root cause is still under investigation. The situation is considered under control and is being closely monitored.
Dec 15, 11:00 UTC
Monitoring - [2025-12-12 15:16:16] - Incident status was updated to "monitoring".

Summary: The root cause of performance issues has been identified and a fix is in progress. Full resolution for all affected customers is expected within the next hour.
Dec 12, 15:20 UTC
Update - [2025-12-12 12:36:30] - Incident status was updated to "investigating".

Summary: An issue affecting new APN connection requests is under investigation. Existing connections are not impacted. Technical teams are working to determine the root cause and full extent of the problem. Measures have been implemented to reduce the impact. Further updates will be provided.
Dec 12, 12:40 UTC
Investigating - Investigating problems with new APN connection requests being rejected. Existing connections are not affected. Technical team is working on identifying the root cause and impact. Measures have been taken to reduce the impact.

Affected countries: NL
Dec 12, 12:40 UTC
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
[External] - 3G Network Signaling Issue
Resolved - This incident has been resolved.
Dec 12, 09:24 UTC
Update - [2025-12-11 13:50:47] - Incident status was updated to "investigating".

Summary: An investigation is currently underway regarding a reported issue.
Dec 11, 14:00 UTC
Investigating - A 3G signaling problem has been reported, potentially affecting mobile connectivity. Investigation is ongoing.

Affected countries: XX
Dec 11, 14:00 UTC
Dec 11, 2025
[External] - 3G Network Signaling Issue
Resolved - We concluded that this issue does not affect any of our SIM profiles.
Dec 11, 14:11 UTC
Update - [2025-12-11 13:46:03] - Incident status was updated to "investigating".

Summary: An investigation is currently underway regarding a reported issue affecting mobile network services.
Dec 11, 14:00 UTC
Investigating - A 3G signaling outage is currently under investigation, potentially affecting mobile connectivity services.

Affected countries: XX
Dec 11, 14:00 UTC
[External] - CGNAT Maintenance in Europe
Completed - [2025-12-11 01:41:19] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.
Dec 11, 02:00 UTC
In progress - [2025-12-10 23:15:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.
Dec 10, 23:20 UTC
Update - [2025-12-10 22:15:21] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.
Dec 10, 22:20 UTC
Update - [2025-12-04 12:13:29] - Maintenance status was updated to "scheduled".

Summary: A major upgrade to network infrastructure is scheduled. During maintenance, some data sessions may briefly disconnect and reconnect automatically. The process is designed to be seamless with minimal impact. Service availability will be closely monitored throughout and after the maintenance window.
Dec 4, 12:20 UTC
Scheduled - Scheduled maintenance on CGNAT infrastructure in Europe may cause temporary disconnections and automatic reconnections for some mobile data sessions.

Affected countries: BE, XX
Dec 4, 12:20 UTC
Dec 10, 2025
[External] - Internet Connectivity Issues for Mobile Devices
Resolved - [2025-12-10 12:24:13] - Incident status was updated to "resolved".

Summary: Firewalls are now stable. Awaiting post-incident review from upstream provider.
Dec 10, 12:40 UTC
Monitoring - [2025-12-10 10:05:13] - Incident status was updated to "monitoring".

Summary: The provider reports that sessions are stabilizing and their internet provider has confirmed firewall stabilization. They will continue monitoring for any issues.
Dec 10, 10:20 UTC
Update - [2025-12-10 09:41:55] - Incident status was updated to "identified".

Summary: An upstream internet feed issue has been detected, potentially causing data session failures or poor device performance. The provider is investigating a firewall problem.
Dec 10, 10:00 UTC
Identified - An upstream internet feed problem is causing data session failures and poor device performance. The issue is being investigated.

Affected countries: XX
Dec 10, 10:00 UTC
Dec 9, 2025

No incidents reported.

Dec 8, 2025
[External] - IPv4 NAT Pool Change Affecting Mobile Data in USA
Completed - [2025-12-08 12:09:20] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.
Dec 8, 12:20 UTC
In progress - [2025-12-08 11:30:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.
Dec 8, 11:40 UTC
Scheduled - [2025-12-08 11:21:06] - Maintenance status was updated to "scheduled".

Summary: A provider has reported increased latency to certain destinations in the USA. To address this, they will be changing the Public IPv4 NAT Pool used for address translation. The provider will monitor service availability during and after the maintenance.
Dec 8, 11:40 UTC
In progress - A change in the public IPv4 NAT pool is being implemented to address increased latency issues for specific destinations in the USA. This maintenance may impact mobile data connectivity for IoT devices in the region.

Affected countries: US
Dec 8, 11:40 UTC
[External] - Scheduled Infrastructure Migration
Completed - [2025-12-08 10:31:00] - Incident status was updated to "completed".

Summary: A planned network infrastructure migration has been postponed until January due to delays. Updated timeline will be provided when available.
Dec 8, 10:40 UTC
Update - [2025-12-10 17:00:00] - Incident status was updated to "scheduled".

Summary: A high-risk infrastructure migration is underway, which may cause service disruptions. A provisioning freeze is in effect during the maintenance window. Active roamers will need to re-register on the new infrastructure. Extended monitoring will follow the migration completion.
Dec 3, 17:40 UTC
Update - [2025-12-03 17:36:00] - Incident status was updated to "scheduled".

Summary: A provider has reported a delay in their planned HLR migration activity. The work has been rescheduled to start on Wednesday, December 10th. Apologies were extended for any inconvenience caused.
Dec 3, 17:40 UTC
Update - [2025-12-05 17:00:00] - Incident status was updated to "scheduled".

Summary: A high-risk infrastructure migration is underway, which may cause service disruptions. A provisioning freeze is in effect during the maintenance window. Active roamers will need to register on the new infrastructure. Extended monitoring will follow the migration completion.
Nov 26, 18:00 UTC
Scheduled - A high-risk infrastructure migration is planned, which may cause service disruptions for roaming users. Active roamers will need to re-register on the new infrastructure. Provisioning will be temporarily frozen during the migration.

Affected countries: XX
Nov 26, 17:40 UTC
[External] - Data Service Degradation on Green SIM Profile
Resolved - [2025-12-08 04:38:51] - Incident status was updated to "resolved".

Summary: The previously reported incident has been resolved. The roaming partner has addressed the issue. Services are being monitored for any further developments.
Dec 8, 04:40 UTC
Monitoring - [2025-12-07 19:51:32] - Incident status was updated to "monitoring".

Summary: A roaming partner has reported that a service degradation affecting data session establishment is now in recovery. The situation is being monitored for improvements.
Dec 7, 20:01 UTC
Update - [2025-12-07 17:09:23] - Incident status was updated to "investigating".

Summary: A roaming partner is experiencing widespread service degradation on their network. New data sessions may be affected, but existing sessions remain unaffected. The issue is being investigated and work is underway to resolve it. Updates will be provided as the situation progresses.
Dec 7, 17:20 UTC
Investigating - Widespread service degradation reported on a roaming partner network. Devices may experience difficulties establishing new data sessions, while existing sessions remain unaffected.

Affected countries: XX
Dec 7, 17:20 UTC
Dec 7, 2025
Dec 6, 2025

No incidents reported.

Dec 5, 2025
[External] - Mobile Data Service Disruption
Resolved - [2025-12-05 07:47:11] - Incident status was updated to "resolved".

Summary: The service disruption has been fully resolved and normal operations have resumed.
Dec 5, 08:00 UTC
Investigating - [2025-12-04 22:54:31] - Incident status was updated to "investigating".

Summary: Data sessions are recovering as expected. The situation continues to be monitored.
Dec 4, 23:00 UTC
Monitoring - [2025-12-04 22:29:02] - Incident status was updated to "monitoring".

Summary: Connectivity has been restored and service is recovering. The situation will continue to be monitored.
Dec 4, 22:40 UTC
Update - [2025-12-04 21:58:37] - Incident status was updated to "investigating".

Summary: Service restoration is expected within the next hour. Additional updates will be provided.
Dec 4, 22:00 UTC
Update - [2025-12-04 21:56:16] - Incident status was updated to "investigating".

Summary: The provider is still working with their suppliers to resolve the ongoing issue. They will provide another update once they have an estimated time for service restoration.
Dec 4, 22:00 UTC
Investigating - [2025-12-04 21:19:49] - Incident status was updated to "investigating".

Summary: Work is ongoing to restore service, but there is currently no estimated time for resolution. Additional updates will be provided as they become available.
Dec 4, 21:20 UTC
Identified - [2025-12-04 20:59:52] - Incident status was updated to "identified".

Summary: A provider is experiencing a data service outage due to an upstream connectivity issue. They are actively working to restore service.
Dec 4, 21:00 UTC
Investigating - [2025-12-04 20:48:39] - Incident status was updated to "investigating".

Summary: A provider is investigating a decrease in data sessions. More information will be provided as it becomes available.
Dec 4, 21:00 UTC
Identified - A data service outage is currently affecting mobile connectivity. The issue appears to be related to upstream connectivity problems. Investigations and restoration efforts are underway.

Affected countries: XX
Dec 4, 21:00 UTC
Dec 4, 2025
[External] - Planned Network Maintenance
Completed - [2025-12-04 09:00:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.
Dec 4, 09:00 UTC
In progress - [2025-12-03 00:00:23] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.
Dec 3, 00:00 UTC
Update - [2025-12-02 23:00:22] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.
Dec 2, 23:00 UTC
Update - [2025-11-27 03:35:28] - Maintenance status was updated to "scheduled".

Summary: A provider has scheduled maintenance which may cause intermittent connectivity issues during the maintenance period.
Nov 27, 03:40 UTC
Scheduled - A scheduled maintenance on core network components may cause intermittent connectivity issues for mobile devices.

Affected countries: XX
Nov 27, 03:40 UTC
[External] - CGNAT Maintenance in Europe
Completed - [2025-12-04 02:15:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.
Dec 4, 02:20 UTC
In progress - [2025-12-03 23:15:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.
Dec 3, 23:20 UTC
Update - [2025-12-03 22:15:21] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.
Dec 3, 22:20 UTC
Update - [2025-11-25 16:35:50] - Maintenance status was updated to "scheduled".

Summary: A major upgrade to CGNAT infrastructure is scheduled. During maintenance, some data sessions may briefly disconnect and reconnect automatically. The process is designed to be seamless with minimal impact. Service availability will be closely monitored throughout and after the maintenance window.
Nov 25, 16:40 UTC
Scheduled - Scheduled maintenance on CGNAT infrastructure in Europe may cause temporary data session interruptions for some devices. Sessions are expected to automatically reconnect with minimal impact.

Affected countries: FR
Nov 25, 16:40 UTC
Dec 3, 2025
Dec 2, 2025
[External] - Scheduled Maintenance on Core Network
Completed - [2025-12-02 16:00:24] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.
Dec 2, 16:00 UTC
In progress - [2025-12-02 15:00:24] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.
Dec 2, 15:00 UTC
Update - [2025-12-02 14:00:29] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes, which may impact connectivity services.
Dec 2, 14:00 UTC
Update - [2025-11-27 03:02:39] - Maintenance status was updated to "scheduled".

Summary: A provider has scheduled maintenance which may cause intermittent connectivity issues during the maintenance period.
Nov 27, 03:20 UTC
Scheduled - A maintenance window is planned which may cause intermittent connectivity issues for mobile devices.

Affected countries: XX
Nov 27, 03:20 UTC
[External] - Planned maintenance on mobile data infrastructure
Completed - Marked as completed/canceled
Dec 2, 15:40 UTC
Update - [2025-11-25 16:32:09] - Maintenance status was updated to "scheduled".

Summary: A planned maintenance on data infrastructure is scheduled. Some data sessions may be briefly interrupted but should reconnect automatically. The provider will monitor services throughout the maintenance window.
Nov 25, 16:40 UTC
Scheduled - Scheduled maintenance on data infrastructure may cause brief interruptions in data sessions for some devices. Sessions are expected to automatically re-establish.

Affected countries: XX
Nov 25, 16:40 UTC
[External] - Planned maintenance on mobile data infrastructure
Completed - Marked as completed/canceled
Dec 2, 15:40 UTC
Update - [2025-11-25 16:31:16] - Maintenance status was updated to "scheduled".

Summary: A planned maintenance on data infrastructure is scheduled. Some data sessions may be briefly interrupted but should reconnect automatically. The provider will monitor services throughout the maintenance window. Customers are advised to report any unusual issues.
Nov 25, 16:41 UTC
Scheduled - Scheduled maintenance on data infrastructure may cause brief interruptions in data sessions for some devices. Sessions are expected to automatically re-establish.

Affected countries: XX
Nov 25, 16:40 UTC
[External] - Planned maintenance on mobile infrastructure
Completed - [2025-12-02 13:00:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.
Dec 2, 13:00 UTC
In progress - [2025-12-02 07:00:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.
Dec 2, 07:00 UTC
Update - [2025-12-02 06:00:40] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.
Dec 2, 06:20 UTC
Update - [2025-11-25 16:29:45] - Maintenance status was updated to "scheduled".

Summary: A planned maintenance on network infrastructure will be performed. Some data sessions may be briefly interrupted but should reconnect automatically. The provider will monitor services throughout the maintenance window.
Nov 25, 16:41 UTC
Scheduled - Scheduled maintenance on core network components may cause brief interruptions in data connectivity for some devices. Sessions will be automatically re-established.

Affected countries: XX
Nov 25, 16:41 UTC
Dec 1, 2025
[External] - Scheduled Maintenance on Core Network
Completed - [2025-12-01 18:00:24] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully.
Dec 1, 18:00 UTC
In progress - [2025-12-01 16:00:22] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed.
Dec 1, 16:00 UTC
Update - [2025-12-01 15:00:23] - Maintenance status was updated to "scheduled".

Summary: Scheduled maintenance will commence in 60 minutes.
Dec 1, 15:00 UTC
Update - [2025-11-27 02:56:50] - Maintenance status was updated to "scheduled".

Summary: A provider has announced scheduled maintenance which may cause intermittent connectivity issues during the maintenance window.
Nov 27, 03:00 UTC
Scheduled - A supplier is performing maintenance on their signaling hub, which may cause intermittent connectivity issues for mobile devices.

Affected countries: XX
Nov 27, 03:00 UTC
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