Simbase Status

[External] - Mobile network connectivity issues in Kuwait

Identified - [2026-10-12 15:34:51] - Incident status was updated.

Summary: The issue has been confirmed to be isolated to a specific network operator in Kuwait. The provider is engaging with relevant parties to restore normal service and will provide updates as more information becomes available.
Oct 12, 2026 - 15:41 UTC

Update - [2026-10-12 11:38:35] - Incident status was updated.

Summary: Investigating connectivity issue affecting devices in Kuwait. Network has been blocked to allow devices to switch to an alternative available network which is confirmed operational. Updates to follow as more information becomes available.
Oct 12, 2026 - 11:41 UTC

Investigating - Connectivity issues detected on mobile network infrastructure in Kuwait. Devices may experience service disruptions and need to switch to alternative networks.

Affected countries: KW
Oct 12, 2026 - 11:41 UTC

Uptime over the past 90 days. View historical uptime.

SIM Profile: Black Under Maintenance

Data Connectivity Under Maintenance

SMS Messaging Operational

Voice Operational

Carrier Provisioning Operational

SIM Profile: Green Under Maintenance

Data Connectivity Under Maintenance

SMS Messaging Operational

Voice Operational

Carrier Provisioning Operational

SIM Profile: Red Under Maintenance

Data Connectivity Under Maintenance

SMS Messaging Operational

Voice Operational

Carrier Provisioning Operational

SIM Profile: Blue Operational

Data Connectivity Operational

SMS Messaging Operational

Voice Operational

Carrier Provisioning Operational

SIM Profile: Yellow Operational

Data Connectivity Operational

SMS Messaging Operational

Voice Operational

Carrier Provisioning Operational

Networking Services Operational

Cloud Connect Operational

IPSec Operational

Public IP Operational

OpenVPN Operational

API Operational

Dashboard Operational

Store Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[External] - Scheduled maintenance with potential connectivity intermittence Jul `16`, `2026` `14:00`-`16:00` UTC

Supplier maintenance may cause intermittent connectivity issues during the maintenance window.

Affected countries: XX
Posted on Jul 15, 2026 - 17:01 UTC

[External] - Scheduled network maintenance Oct `14`, `2026` `15:00`-`18:00` UTC

Update - [2026-10-07 14:56:49] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent connectivity. Services are expected to automatically recover through redundancy mechanisms.
Oct 07, 2026 - 15:01 UTC

Scheduled - Supplier performing scheduled maintenance that may cause brief intermittent connectivity. Services expected to recover automatically via redundancy mechanisms.

Affected countries: XX
Oct 07, 2026 - 15:01 UTC

[External] - Planned maintenance on core network infrastructure Oct `21`, `2026` `21:00`-`23:00` UTC

Update - [2026-10-07 16:10:57] - Maintenance status was updated.

Summary: Scheduled maintenance to validate site redundancy and failover mechanisms for signaling infrastructure. Brief service interruptions may occur during controlled traffic failover, with automatic recovery expected through existing redundancy mechanisms. Infrastructure and signaling traffic will be monitored throughout the maintenance window.
Oct 07, 2026 - 16:21 UTC

Scheduled - Supplier performing controlled failover validation of signaling infrastructure. Brief service interruptions may occur during the maintenance window with automatic recovery expected.

Affected countries: XX
Oct 07, 2026 - 16:21 UTC

[External] - Internet feed maintenance Oct `21`, `2026` `21:00`-`22:00` UTC

Update - [2026-10-13 16:58:00] - Maintenance status was updated.

Summary: Planned maintenance scheduled on one of two redundant internet connections. A 30-minute downtime window is expected, but no customer impact is anticipated due to service redundancy.
Oct 13, 2026 - 17:01 UTC

Scheduled - Planned maintenance on internet feed with no expected customer impact due to redundancy

Affected countries: XX
Oct 13, 2026 - 17:01 UTC

[External] - Scheduled maintenance on network links Oct `22`, `2026` `21:00`-`22:00` UTC

Update - [2026-10-13 16:59:00] - Maintenance status was updated.

Summary: Scheduled maintenance is planned on network links with an expected downtime of approximately 30 minutes. No service impact is anticipated as customers have resilient connectivity through alternative network paths.
Oct 13, 2026 - 17:01 UTC

Scheduled - Planned maintenance on network infrastructure links with no expected service impact due to redundant connectivity.

Affected countries: GB
Oct 13, 2026 - 17:01 UTC

Past Incidents

Oct `14`, `2026`

No incidents reported today.

Oct `13`, `2026`

[External] - Network maintenance affecting connectivity

Completed - Marked as completed/canceled
Oct 13, 10:40 UTC

Update - [2026-10-07 14:55:25] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent connectivity. Services are expected to automatically recover through redundancy mechanisms.
Oct 7, 15:01 UTC

Scheduled - Scheduled maintenance may cause brief intermittent connectivity issues. Services should automatically recover upon retry.

Affected countries: XX
Oct 7, 15:01 UTC

[External] - Voice Infrastructure Maintenance

Completed - [2026-10-13 07:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Oct 13, 07:01 UTC

In progress - [2026-10-13 06:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Oct 13, 06:01 UTC

Update - [2026-10-09 16:14:00] - Maintenance status was updated.

Summary: Emergency planned maintenance is being performed on infrastructure. No service disruption is anticipated, though there is temporarily increased risk due to reduced service resilience during the maintenance window.
Oct 9, 16:41 UTC

Scheduled - Supplier performing emergency maintenance on voice infrastructure with no anticipated service disruption.

Affected countries: XX
Oct 9, 16:21 UTC

Oct `12`, `2026`

Unresolved incident: [External] - Mobile network connectivity issues in Kuwait.

Oct `11`, `2026`

No incidents reported.

Oct `10`, `2026`

No incidents reported.

Oct `9`, `2026`

[External] - Data session initiation and stability issues

Resolved - [2026-10-09 15:55:07] - Incident status was updated.

Summary: The incident has been resolved with no further issues observed since fixes were implemented. The incident is now closed and normal service monitoring has resumed.
Oct 9, 16:02 UTC

Investigating - [2026-10-08 16:33:32] - Incident status was updated.

Summary: Changes implemented in the previous day have successfully improved platform performance indicators. Service continues to be closely monitored.
Oct 8, 16:41 UTC

Update - [2026-10-07 14:56:39] - Incident status was updated.

Summary: Signalling storms affecting data session initiation and stability have been mitigated after 36 hours. Root cause identified and fixes applied. Service expected to be stable with continued monitoring for next 36 hours. Full incident report and remediation plan to follow.
Oct 7, 15:23 UTC

Monitoring - Signalling storms impacting data session initiation and stability. Root cause identified and mitigations applied. Service believed to be stable with continued monitoring.

Affected countries: XX
Oct 7, 15:02 UTC

Oct `8`, `2026`

Oct `7`, `2026`

[External] - Signalling Infrastructure Maintenance

Completed - [2026-10-07 05:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Oct 7, 05:01 UTC

In progress - [2026-10-06 19:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Oct 6, 19:01 UTC

Update - [2026-10-06 07:33:00] - Maintenance status was updated.

Summary: Maintenance work is being performed on signalling firewall infrastructure. No service disruption is expected, though there is temporarily increased risk due to reduced resilience during the maintenance window.
Oct 6, 07:41 UTC

Scheduled - Planned maintenance on signalling infrastructure with temporary loss of resilience. No service disruption expected but increased risk during maintenance window.

Affected countries: XX
Oct 6, 07:41 UTC

Oct `6`, `2026`

Invoicing issues for store orders and balance top-ups affecting US and CA customers

Resolved - This incident has been resolved. Failed events have been re-queued, and all payments should be added to balances in a few minutes.
Orders placed on the store during this incident are being reviewed for tax discrepancies, if you have been affected you will receive a follow up email on the same address specified for the order in the coming 24 hours.
Oct 6, 19:28 UTC

Investigating - We are currently investigating an issue with our accounting system that is affecting invoice generation and tax calculations for customers in the USA and Canada. All other regions are unaffected.
This issue affects both orders placed on the store and balance top-ups on the platform.
We urge customers in these regions to wait until this issue is resolved before placing orders on the store, as payments will need to be re-invoiced, taxes charged separately and these orders might also be subjected to delays.
Furthermore, balance top-ups for US and CA customers will not be added to the balance until this issue is resolved. If you have auto-recharge enabled, service will not be disrupted and you will be billed at a later time.
Oct 6, 16:00 UTC

Oct `5`, `2026`

No incidents reported.

Oct `4`, `2026`

No incidents reported.

Oct `3`, `2026`

No incidents reported.

Oct `2`, `2026`

[External] - Data session interruption

Resolved - [2026-10-02 09:10:27] - Incident status was updated.

Summary: Data sessions have fully recovered
Oct 2, 09:21 UTC

Update - [2026-10-02 08:51:02] - Incident status was updated.

Summary: An unexpected drop in data sessions was observed. Data sessions are now recovering and the situation is being monitored.
Oct 2, 09:01 UTC

Monitoring - Unexpected drop in data sessions detected, with recovery in progress and ongoing monitoring

Affected countries: XX
Oct 2, 09:01 UTC

[External] - Signalling Infrastructure Maintenance

Completed - [2026-10-02 07:22:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Oct 2, 07:41 UTC

In progress - [2026-10-01 19:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Oct 1, 19:01 UTC

Scheduled - [2026-09-29 20:48:00] - Maintenance status was updated.

Summary: Emergency planned maintenance has been cancelled due to an unforeseen issue and will be rescheduled for Thursday 1st October. Apologies for any inconvenience caused.
Sep 29, 21:01 UTC

In progress - [2026-09-29 19:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Sep 29, 19:01 UTC

Update - [2026-09-28 08:18:00] - Maintenance status was updated.

Summary: Maintenance work is being performed on signalling firewall infrastructure. No service disruption is expected, though there is temporarily increased risk due to reduced resilience during the maintenance window.
Sep 28, 08:21 UTC

Scheduled - Planned maintenance on signalling infrastructure with temporary loss of resilience. No service disruption expected but increased risk during maintenance window.

Affected countries: XX
Sep 28, 08:21 UTC

Oct `1`, `2026`

[External] - Planned maintenance with no service disruption

Completed - [2026-10-01 01:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Oct 1, 01:01 UTC

In progress - [2026-09-30 20:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Sep 30, 20:01 UTC

Update - [2026-09-23 08:06:00] - Maintenance status was updated.

Summary: Scheduled maintenance work will be performed by a connectivity provider. No service disruption is expected, however service resilience will be temporarily reduced during the maintenance window.
Sep 23, 08:41 UTC

Scheduled - Scheduled maintenance work with no anticipated service disruption, only temporary loss of service resilience

Affected countries: None
Sep 23, 08:21 UTC

Sep `30`, `2026`

[External] - Voice Infrastructure Maintenance

Completed - [2026-09-30 07:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Sep 30, 07:01 UTC

In progress - [2026-09-30 05:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Sep 30, 05:01 UTC

Update - [2026-09-29 11:48:00] - Maintenance status was updated.

Summary: Emergency planned maintenance is being undertaken on SBC infrastructure to resolve an issue with BYE response recognition. No service disruption is anticipated, though there is increased risk due to temporary loss of service resilience during the maintenance window.
Sep 29, 12:02 UTC

Scheduled - Emergency maintenance on voice infrastructure to resolve call termination issue

Affected countries: XX
Sep 29, 12:02 UTC