[External] - API Performance Issues
Monitoring - [2026-08-10 11:59:26] - Incident status was updated.

Summary: A fix has been implemented and is currently being monitored for effectiveness.
Aug 10, 2026 - 12:01 UTC
Update - [2026-08-10 11:17:13] - Incident status was updated.

Summary: Investigation ongoing into increased API response times affecting some requests. Users may experience slower than normal performance when accessing services. Team is actively working to identify the root cause and restore normal response times.
Aug 10, 2026 - 11:21 UTC
Investigating - Increased API response times affecting service requests

Affected countries: XX
Aug 10, 2026 - 11:21 UTC
Uptime over the past 90 days. View historical uptime.
SIM Profile: Black Operational
90 days ago
99.76 % uptime
Today
Data Connectivity Operational
90 days ago
99.07 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Green Operational
90 days ago
99.99 % uptime
Today
Data Connectivity Operational
90 days ago
99.99 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Red Operational
90 days ago
100.0 % uptime
Today
Data Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Blue Operational
90 days ago
99.82 % uptime
Today
Data Connectivity Operational
90 days ago
99.71 % uptime
Today
SMS Messaging Operational
90 days ago
99.78 % uptime
Today
Voice Operational
90 days ago
99.78 % uptime
Today
Carrier Provisioning Operational
90 days ago
99.99 % uptime
Today
SIM Profile: Yellow Operational
90 days ago
99.82 % uptime
Today
Data Connectivity Operational
90 days ago
99.71 % uptime
Today
SMS Messaging Operational
90 days ago
99.78 % uptime
Today
Voice Operational
90 days ago
99.78 % uptime
Today
Carrier Provisioning Operational
90 days ago
99.99 % uptime
Today
Networking Services Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
Public IP Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[External] - Scheduled maintenance with potential connectivity intermittence Jul 16, 2026 14:00-16:00 UTC

Supplier maintenance may cause intermittent connectivity issues during the maintenance window.

Affected countries: XX
Posted on Jul 15, 2026 - 17:01 UTC

[External] - Scheduled network maintenance Aug 11, 2026 14:00-17:00 UTC

Update - [2026-07-29 15:36:57] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
Jul 29, 2026 - 15:41 UTC
Scheduled - Scheduled maintenance may cause brief periods of intermittent connectivity

Affected countries: XX
Jul 29, 2026 - 15:41 UTC

[External] - Packet Gateway Maintenance Aug 11, 2026 17:00-18:00 UTC

Update - [2026-08-10 09:31:00] - Maintenance status was updated.

Summary: A reboot of the standby packet gateway node is scheduled to resolve a non-service impacting issue. No impact is expected as this is the standby node, and all services will be monitored during the maintenance window.
Aug 10, 2026 - 09:41 UTC
Scheduled - Scheduled maintenance on standby packet gateway node with no expected service impact.

Affected countries: XX
Aug 10, 2026 - 09:41 UTC

[External] - IPX Network Maintenance Aug 11, 2026 20:00-21:00 UTC

Update - [2026-08-03 16:39:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on network infrastructure which may cause minor service disruptions for up to 15 minutes during the maintenance window.
Aug 03, 2026 - 16:41 UTC
Scheduled - Scheduled IPX software upgrade may cause brief service disruption for up to 15 minutes during maintenance window

Affected countries: XX
Aug 03, 2026 - 16:41 UTC

Aug 10, 2026

[External] - IPX Network Maintenance
Completed - [2026-08-10 18:39:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been cancelled and will be rescheduled for a later date.
Aug 10, 18:41 UTC
Update - [2026-08-03 16:38:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on the IPX infrastructure, which may cause minor service disruptions for up to 15 minutes during the maintenance window.
Aug 3, 16:41 UTC
Scheduled - Planned IPX software upgrade may cause minor service disruption for up to 15 minutes during maintenance window

Affected countries: XX
Aug 3, 16:41 UTC

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

[External] - Scheduled network maintenance
Completed - [2026-08-04 17:00:09] - Maintenance status was updated.

Summary: The scheduled maintenance has been completed.
Aug 4, 17:00 UTC
In progress - [2026-08-04 14:00:09] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress with updates to be provided as necessary.
Aug 4, 14:00 UTC
Update - [2026-08-04 13:00:17] - Maintenance status was updated.

Summary: Scheduled maintenance will begin in 60 minutes.
Aug 4, 13:01 UTC
Update - [2026-07-29 15:41:13] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
Jul 29, 16:01 UTC
Scheduled - Supplier performing scheduled maintenance that may cause brief intermittent connectivity issues

Affected countries: XX
Jul 29, 16:01 UTC

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

[External] - IPX Switch Software Upgrade
Completed - [2026-07-30 02:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Jul 30, 02:01 UTC
In progress - [2026-07-29 22:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Jul 29, 22:21 UTC
Update - [2026-07-22 08:06:00] - Maintenance status was updated.

Summary: Scheduled maintenance has not yet commenced.
Jul 22, 08:21 UTC
Update - [2026-07-21 14:23:00] - Maintenance status was updated.

Summary: A planned IPX upgrade has been cancelled and will be rescheduled. Separate planned maintenance is proceeding on core network connectivity with no anticipated service impact, though there is increased risk due to temporary loss of resilience during the maintenance window.
Jul 21, 14:41 UTC
Update - [2026-07-14 13:32:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on network infrastructure. Minor service disruption may occur for up to 15 minutes during the maintenance window.
Jul 14, 13:41 UTC
Scheduled - Supplier performing IPX software upgrade with potential minor service disruption up to 15 minutes

Affected countries: XX
Jul 14, 13:41 UTC

Jul 29, 2026

[External] - Platform Infrastructure Maintenance
Completed - [2026-07-29 09:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Jul 29, 09:01 UTC
In progress - [2026-07-29 07:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Jul 29, 07:01 UTC
Update - [2026-07-22 08:43:00] - Maintenance status was updated.

Summary: Planned maintenance scheduled during a 2-hour window. Service disruption expected to management platform only with no impact on SIM connectivity. Downtime anticipated to be under 1 hour.
Jul 22, 09:01 UTC
Scheduled - Planned maintenance on management platform with no impact on SIM connectivity

Affected countries: None
Jul 22, 09:01 UTC
[External] - Maintenance window with reduced service resilience
Completed - [2026-07-29 01:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Jul 29, 01:01 UTC
In progress - [2026-07-28 22:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Jul 28, 22:01 UTC
Scheduled - [2026-07-14 14:10:00] - Maintenance status was updated.

Summary: Scheduled maintenance has not yet commenced.
Jul 14, 14:21 UTC
In progress - [2026-07-14 14:06:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Jul 14, 14:21 UTC
Update - [2026-07-14 13:59:00] - Maintenance status was updated.

Summary: Scheduled maintenance is being performed on network infrastructure. No service impact is expected, however there is temporarily reduced resilience during the maintenance window.
Jul 14, 14:01 UTC
Scheduled - Supplier performing maintenance work with temporary loss of service redundancy. No immediate impact expected but increased risk during maintenance period.

Affected countries: XX
Jul 14, 14:01 UTC

Jul 28, 2026

[External] - Mobile network service degradation in United States
Resolved - [2026-07-28 16:52:53] - Incident status was updated.

Summary: Service has been fully restored across the network in the United States. The incident is now resolved and services will continue to be monitored.
Jul 28, 17:01 UTC
Update - [2026-07-28 01:22:48] - Incident status was updated.

Summary: T-mobile in the United States is experiencing widespread service degradation. Devices across all IMSIs may experience difficulty connecting or may display limited or no service. The provider is actively working to resolve the issue and the situation is being monitored closely.
Jul 28, 01:41 UTC
Investigating - Widespread service degradation on T-mobile in the United States affecting device connectivity and network attach across multiple SIM profiles

Affected countries: US
Jul 28, 01:41 UTC

Jul 27, 2026

[External] - IPX Switch Software Upgrade
Completed - [2026-07-27 23:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Jul 27, 23:01 UTC
In progress - [2026-07-27 20:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Jul 27, 20:01 UTC
Update - [2026-07-21 14:12:00] - Maintenance status was updated.

Summary: Maintenance window has been shortened with reduced risk of service disruption. Traffic will be failed over during the window, but the originally planned upgrade has been rescheduled to a later date.
Jul 21, 14:21 UTC
Update - [2026-07-14 13:29:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on network infrastructure which may cause minor service disruptions for up to 15 minutes during the maintenance window.
Jul 14, 13:41 UTC
Scheduled - Supplier performing IPX software upgrade with potential minor service disruption up to 15 minutes during maintenance window

Affected countries: XX
Jul 14, 13:41 UTC
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