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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Networking Services
Operational
90 days ago
100.0
% uptime
Today
Cloud Connect
Operational
90 days ago
100.0
% uptime
Today
IPSec
Operational
90 days ago
100.0
% uptime
Today
Public IP
Operational
90 days ago
100.0
% uptime
Today
OpenVPN
Operational
90 days ago
100.0
% uptime
Today
⚫ BLACK sim profile
Operational
90 days ago
100.0
% uptime
Today
Data services (2G/3G/4G/5G)
?
Operational
90 days ago
100.0
% uptime
Today
SMS
?
Operational
90 days ago
100.0
% uptime
Today
Voice
?
Operational
90 days ago
100.0
% uptime
Today
🟢 GREEN sim profile
Operational
90 days ago
100.0
% uptime
Today
Data services (2G/3G/4G/5G)
?
Operational
90 days ago
100.0
% uptime
Today
SMS
?
Operational
90 days ago
100.0
% uptime
Today
Voice
?
Operational
90 days ago
100.0
% uptime
Today
🔵 BLUE sim profile
Operational
90 days ago
100.0
% uptime
Today
Data services (2G/3G/4G/5G)
?
Operational
90 days ago
100.0
% uptime
Today
SMS
?
Operational
90 days ago
100.0
% uptime
Today
Voice
?
Operational
90 days ago
100.0
% uptime
Today
🟡 YELLOW sim profile
Operational
90 days ago
100.0
% uptime
Today
Data services (2G/3G/4G/5G)
?
Operational
90 days ago
100.0
% uptime
Today
SMS
?
Operational
90 days ago
100.0
% uptime
Today
Voice
?
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Dashboard
Operational
90 days ago
100.0
% uptime
Today
Store
Operational
90 days ago
100.0
% uptime
Today
Third party integrations
Operational
90 days ago
100.0
% uptime
Today
Stripe API
Operational
SIM Provisioning
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 4, 2025
No incidents reported today.
Jul 3, 2025
Resolved -
[2025-07-03 12:29:25] - Incident status was updated to "resolved".
Summary: The incident has been resolved. The issue affecting IoT SIM connectivity services has been addressed and the services have been restored.
Jul 3, 12:40 UTC
Summary: The incident has been resolved. The issue affecting IoT SIM connectivity services has been addressed and the services have been restored.
Jul 3, 12:40 UTC
Update -
[2025-07-03 09:33:10] - Incident status was updated to "investigating".
Summary: The incident update indicates that the traffic situation is improving, and the upstream partners are working to stabilize the connections. The incident monitoring agent is closely monitoring the situation and will provide another update shortly.
Jul 3, 09:40 UTC
Summary: The incident update indicates that the traffic situation is improving, and the upstream partners are working to stabilize the connections. The incident monitoring agent is closely monitoring the situation and will provide another update shortly.
Jul 3, 09:40 UTC
Update -
[2025-07-03 07:15:04] - Incident status was updated to "investigating".
Summary: There is an incident affecting SIMs with the G2 profile (prefix 89357*) that is impacting new registrations. This may result in failed or delayed SIM registrations, loss of connectivity for some devices, and an inability to establish new data sessions. The engineering team is investigating the root cause and working with upstream partners to restore normal service. Updates will be provided as more information becomes available.
Jul 3, 07:20 UTC
Summary: There is an incident affecting SIMs with the G2 profile (prefix 89357*) that is impacting new registrations. This may result in failed or delayed SIM registrations, loss of connectivity for some devices, and an inability to establish new data sessions. The engineering team is investigating the root cause and working with upstream partners to restore normal service. Updates will be provided as more information becomes available.
Jul 3, 07:20 UTC
Investigating -
There is an incident affecting SIMs with the G2 profile (prefix 89357*), which is impacting new registrations and connectivity for some devices. The issue is being investigated by the engineering team and updates will be provided as more information becomes available.
Affected countries: XX
Jul 3, 07:20 UTC
Affected countries: XX
Jul 3, 07:20 UTC
Completed -
[2025-07-03 10:00:21] - Maintenance status was updated to "completed".
Summary: The scheduled maintenance has been completed, which may have affected IoT SIM connectivity services. The incident has been resolved, and normal operations have resumed.
Jul 3, 10:00 UTC
Summary: The scheduled maintenance has been completed, which may have affected IoT SIM connectivity services. The incident has been resolved, and normal operations have resumed.
Jul 3, 10:00 UTC
In progress -
[2025-07-03 07:00:22] - Maintenance status was updated to "in_progress".
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jul 3, 07:00 UTC
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jul 3, 07:00 UTC
Update -
[2025-07-03 06:00:28] - Maintenance status was updated to "scheduled".
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jul 3, 06:00 UTC
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jul 3, 06:00 UTC
Update -
[2025-06-26 15:42:16] - Maintenance status was updated to "scheduled".
Summary: There is an ongoing maintenance activity that may cause intermittent connectivity issues for IoT SIM services. The maintenance is being performed by a supplier, which could result in temporary disruptions to Simbase's mobile network services.
Jun 26, 16:00 UTC
Summary: There is an ongoing maintenance activity that may cause intermittent connectivity issues for IoT SIM services. The maintenance is being performed by a supplier, which could result in temporary disruptions to Simbase's mobile network services.
Jun 26, 16:00 UTC
Scheduled -
Preventive maintenance on the mobile network in the USA, which could lead to temporary connectivity issues.
Affected countries: US
Jun 26, 16:00 UTC
Affected countries: US
Jun 26, 16:00 UTC
Jul 2, 2025
Completed -
[2025-07-02 22:00:00] - Incident status was updated to "completed".
Summary: The incident update indicates that a maintenance activity has been completed successfully. This is relevant to Simbase's mobile network services as it suggests that any potential disruptions to IoT SIM connectivity have been resolved.
Jul 2, 22:00 UTC
Summary: The incident update indicates that a maintenance activity has been completed successfully. This is relevant to Simbase's mobile network services as it suggests that any potential disruptions to IoT SIM connectivity have been resolved.
Jul 2, 22:00 UTC
Update -
[2025-07-02 19:00:00] - Incident status was updated to "scheduled".
Summary: A supplier is undertaking maintenance work that may temporarily reduce network resilience for up to 20 minutes. While no service disruption is expected, there is an increased risk during the work period.
Jun 26, 14:00 UTC
Summary: A supplier is undertaking maintenance work that may temporarily reduce network resilience for up to 20 minutes. While no service disruption is expected, there is an increased risk during the work period.
Jun 26, 14:00 UTC
Scheduled -
Planned maintenance work by a supplier is expected to temporarily reduce network resilience, increasing the risk of potential service disruptions.
Affected countries: XX
Jun 26, 14:00 UTC
Affected countries: XX
Jun 26, 14:00 UTC
Completed -
[2025-07-02 10:00:21] - Maintenance status was updated to "completed".
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been successfully carried out and the telecom infrastructure is now operational again.
Jul 2, 10:00 UTC
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been successfully carried out and the telecom infrastructure is now operational again.
Jul 2, 10:00 UTC
In progress -
[2025-07-02 08:00:23] - Maintenance status was updated to "in_progress".
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jul 2, 08:00 UTC
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jul 2, 08:00 UTC
Update -
[2025-07-02 07:00:29] - Maintenance status was updated to "scheduled".
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jul 2, 07:00 UTC
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jul 2, 07:00 UTC
Update -
[2025-06-26 15:44:42] - Maintenance status was updated to "scheduled".
Summary: The incident update indicates that the infrastructure links of the source are undergoing maintenance, which may result in some signaling disturbances as the redundancy mechanisms take over the traffic. This could potentially impact the IoT SIM connectivity services during the maintenance period.
Jun 26, 16:00 UTC
Summary: The incident update indicates that the infrastructure links of the source are undergoing maintenance, which may result in some signaling disturbances as the redundancy mechanisms take over the traffic. This could potentially impact the IoT SIM connectivity services during the maintenance period.
Jun 26, 16:00 UTC
Scheduled -
Preventive maintenance on infrastructure links in the USA may cause signaling disturbances and impact mobile connectivity.
Affected countries: US
Jun 26, 16:00 UTC
Affected countries: US
Jun 26, 16:00 UTC
Jul 1, 2025
Completed -
[2025-07-01 08:00:21] - Maintenance status was updated to "completed".
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been successfully carried out, which may have impacted IoT SIM connectivity services.
Jul 1, 08:00 UTC
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been successfully carried out, which may have impacted IoT SIM connectivity services.
Jul 1, 08:00 UTC
In progress -
[2025-07-01 07:00:21] - Maintenance status was updated to "in_progress".
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jul 1, 07:00 UTC
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jul 1, 07:00 UTC
Update -
[2025-07-01 06:00:23] - Maintenance status was updated to "scheduled".
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jul 1, 06:00 UTC
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jul 1, 06:00 UTC
Update -
[2025-06-30 10:59:34] - Maintenance status was updated to "scheduled".
Summary: A supplier is undergoing scheduled maintenance, which may result in brief periods of intermittent availability of their services. This could potentially impact the connectivity of IoT SIM services that rely on the affected infrastructure.
Jun 30, 11:00 UTC
Summary: A supplier is undergoing scheduled maintenance, which may result in brief periods of intermittent availability of their services. This could potentially impact the connectivity of IoT SIM services that rely on the affected infrastructure.
Jun 30, 11:00 UTC
Scheduled -
Scheduled maintenance on the Connect platform may cause intermittent availability of services.
Affected countries: XX
Jun 30, 11:00 UTC
Affected countries: XX
Jun 30, 11:00 UTC
Jun 30, 2025
Completed -
[2025-06-30 09:00:21] - Maintenance status was updated to "completed".
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services as it indicates that the maintenance work has been finished, which may have impacted IoT SIM connectivity services.
Jun 30, 09:00 UTC
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services as it indicates that the maintenance work has been finished, which may have impacted IoT SIM connectivity services.
Jun 30, 09:00 UTC
In progress -
[2025-06-30 06:00:21] - Maintenance status was updated to "in_progress".
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 30, 06:00 UTC
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 30, 06:00 UTC
Update -
[2025-06-30 05:00:27] - Maintenance status was updated to "scheduled".
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jun 30, 05:00 UTC
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jun 30, 05:00 UTC
Update -
[2025-06-27 14:55:16] - Maintenance status was updated to "scheduled".
Summary: A supplier is undergoing scheduled maintenance, which may result in brief periods of intermittent availability of their services during this time. This could potentially impact the connectivity of IoT SIM services that rely on the affected infrastructure.
Jun 27, 15:00 UTC
Summary: A supplier is undergoing scheduled maintenance, which may result in brief periods of intermittent availability of their services during this time. This could potentially impact the connectivity of IoT SIM services that rely on the affected infrastructure.
Jun 27, 15:00 UTC
Scheduled -
Scheduled maintenance on the Connect platform may result in intermittent availability of services.
Affected countries: XX
Jun 27, 15:00 UTC
Affected countries: XX
Jun 27, 15:00 UTC
Jun 29, 2025
No incidents reported.
Jun 28, 2025
No incidents reported.
Jun 27, 2025
Resolved -
[2025-06-27 16:57:12] - Incident status was updated to "resolved".
Summary: The incident regarding IoT SIM connectivity services has been resolved. The roaming partner has addressed the issue, and the services are being closely monitored. No further updates are expected at this time.
Jun 27, 17:00 UTC
Summary: The incident regarding IoT SIM connectivity services has been resolved. The roaming partner has addressed the issue, and the services are being closely monitored. No further updates are expected at this time.
Jun 27, 17:00 UTC
Update -
[2025-06-26 22:16:08] - Incident status was updated to "investigating".
Summary: The incident involves service degradation on the network of Simbase's IMSI 29 roaming partner, which is impacting the ability of devices to establish new data sessions. Existing sessions remain unaffected. The partner is investigating the issue and Simbase is monitoring the progress, with updates to be provided as the situation develops.
Jun 26, 22:20 UTC
Summary: The incident involves service degradation on the network of Simbase's IMSI 29 roaming partner, which is impacting the ability of devices to establish new data sessions. Existing sessions remain unaffected. The partner is investigating the issue and Simbase is monitoring the progress, with updates to be provided as the situation develops.
Jun 26, 22:20 UTC
Investigating -
Widespread service degradation on the network of Simbase's IMSI 29 roaming partner, affecting the ability to establish new data sessions.
Affected countries: XX
Jun 26, 22:20 UTC
Affected countries: XX
Jun 26, 22:20 UTC
Jun 26, 2025
Completed -
[2025-06-26 17:00:22] - Maintenance status was updated to "completed".
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been successfully carried out and the telecom infrastructure is now operational again.
Jun 26, 17:00 UTC
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been successfully carried out and the telecom infrastructure is now operational again.
Jun 26, 17:00 UTC
In progress -
[2025-06-26 14:00:22] - Maintenance status was updated to "in_progress".
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 26, 14:00 UTC
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 26, 14:00 UTC
Update -
[2025-06-26 13:00:23] - Maintenance status was updated to "scheduled".
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jun 26, 13:04 UTC
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jun 26, 13:04 UTC
Update -
[2025-06-23 09:07:53] - Maintenance status was updated to "scheduled".
Summary: According to the incident update, the source will be undergoing maintenance at this time. However, no connectivity intermittence is expected during this maintenance period.
Jun 25, 08:12 UTC
Summary: According to the incident update, the source will be undergoing maintenance at this time. However, no connectivity intermittence is expected during this maintenance period.
Jun 25, 08:12 UTC
Scheduled -
Maintenance on signaling hub affecting mobile connectivity
Affected countries: XX
Jun 25, 08:12 UTC
Affected countries: XX
Jun 25, 08:12 UTC
Completed -
[2025-06-26 14:30:21] - Maintenance status was updated to "completed".
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been successfully carried out and the telecom infrastructure is now operational again.
Jun 26, 14:40 UTC
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been successfully carried out and the telecom infrastructure is now operational again.
Jun 26, 14:40 UTC
In progress -
[2025-06-26 13:30:21] - Maintenance status was updated to "in_progress".
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 26, 13:40 UTC
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 26, 13:40 UTC
Update -
[2025-06-26 13:15:32] - Maintenance status was updated to "scheduled".
Summary: A scheduled maintenance is being performed by a supplier, which may result in brief periods of intermittent availability of their services. This could potentially impact the IoT SIM connectivity services provided by Simbase.
Jun 26, 13:20 UTC
Summary: A scheduled maintenance is being performed by a supplier, which may result in brief periods of intermittent availability of their services. This could potentially impact the IoT SIM connectivity services provided by Simbase.
Jun 26, 13:20 UTC
Scheduled -
Scheduled maintenance on the Connect platform may result in intermittent availability of services.
Affected countries: XX
Jun 26, 13:20 UTC
Affected countries: XX
Jun 26, 13:20 UTC
Completed -
[2025-06-26 08:00:21] - Maintenance status was updated to "completed".
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been finished and the telecom infrastructure is now operational again.
Jun 26, 08:00 UTC
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been finished and the telecom infrastructure is now operational again.
Jun 26, 08:00 UTC
In progress -
[2025-06-26 07:00:21] - Maintenance status was updated to "in_progress".
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 26, 07:00 UTC
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 26, 07:00 UTC
Update -
[2025-06-26 06:00:24] - Maintenance status was updated to "scheduled".
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jun 26, 06:00 UTC
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jun 26, 06:00 UTC
Update -
[2025-06-25 15:09:32] - Maintenance status was updated to "scheduled".
Summary: A scheduled maintenance is being performed by a supplier, which may result in brief periods of intermittent availability of their services. This could potentially impact the IoT SIM connectivity services provided by Simbase.
Jun 25, 15:20 UTC
Summary: A scheduled maintenance is being performed by a supplier, which may result in brief periods of intermittent availability of their services. This could potentially impact the IoT SIM connectivity services provided by Simbase.
Jun 25, 15:20 UTC
Scheduled -
Scheduled maintenance on the Connect platform may result in intermittent availability of services.
Affected countries: XX
Jun 25, 15:20 UTC
Affected countries: XX
Jun 25, 15:20 UTC
Resolved -
[2025-06-26 02:55:58] - Incident status was updated to "resolved".
Summary: The incident has been resolved. The services are being closely monitored, and further updates will be provided if necessary.
Jun 26, 03:00 UTC
Summary: The incident has been resolved. The services are being closely monitored, and further updates will be provided if necessary.
Jun 26, 03:00 UTC
Update -
[2025-06-26 02:30:31] - Incident status was updated to "investigating".
Summary: The incident is currently under investigation, with a data service degradation affecting new network interactions. Existing device connections remain unaffected, but new connections may encounter issues. The provider is working to resolve the issue and will provide further updates.
Jun 26, 02:40 UTC
Summary: The incident is currently under investigation, with a data service degradation affecting new network interactions. Existing device connections remain unaffected, but new connections may encounter issues. The provider is working to resolve the issue and will provide further updates.
Jun 26, 02:40 UTC
Investigating -
There is a data service degradation affecting new network interactions, which may impact device connectivity. Existing sessions remain unaffected.
Affected countries: XX
Jun 26, 02:40 UTC
Affected countries: XX
Jun 26, 02:40 UTC
Jun 25, 2025
Completed -
[2025-06-25 21:30:21] - Maintenance status was updated to "completed".
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been finished and the affected telecom infrastructure is now back in service.
Jun 25, 21:40 UTC
Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been finished and the affected telecom infrastructure is now back in service.
Jun 25, 21:40 UTC
In progress -
[2025-06-25 20:00:21] - Maintenance status was updated to "in_progress".
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 25, 20:00 UTC
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 25, 20:00 UTC
Update -
[2025-06-25 19:00:23] - Maintenance status was updated to "scheduled".
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jun 25, 19:00 UTC
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jun 25, 19:00 UTC
Update -
[2025-06-18 14:25:13] - Maintenance status was updated to "scheduled".
Summary: There is an ongoing maintenance activity that may cause intermittent connectivity issues for IoT SIM services. The maintenance is being performed by a third-party provider, which could impact the availability of Simbase's mobile network services during this period.
Jun 25, 08:13 UTC
Summary: There is an ongoing maintenance activity that may cause intermittent connectivity issues for IoT SIM services. The maintenance is being performed by a third-party provider, which could impact the availability of Simbase's mobile network services during this period.
Jun 25, 08:13 UTC
Scheduled -
Preventive maintenance on the mobile network in the APAC/SGP region, which may cause intermittent connectivity issues.
Affected countries: XX
Jun 25, 08:13 UTC
Affected countries: XX
Jun 25, 08:13 UTC
Resolved -
[2025-06-25 20:37:42] - Incident status was updated to "resolved".
Summary: The incident update indicates that the telecom infrastructure issue affecting IoT SIM connectivity services has been resolved. The service provider has reported that the call KPIs have returned to normal business-as-usual (BAU) levels, and the throttling measures have been removed. The service has been restored to its normal operating levels.
Jun 25, 20:40 UTC
Summary: The incident update indicates that the telecom infrastructure issue affecting IoT SIM connectivity services has been resolved. The service provider has reported that the call KPIs have returned to normal business-as-usual (BAU) levels, and the throttling measures have been removed. The service has been restored to its normal operating levels.
Jun 25, 20:40 UTC
Monitoring -
[2025-06-25 18:58:22] - Incident status was updated to "monitoring".
Summary: The incident update indicates that there has been a significant improvement in voice call connectivity for the telecom infrastructure. The monitoring of the situation is ongoing to ensure the stability of the IoT SIM connectivity services.
Jun 25, 19:20 UTC
Summary: The incident update indicates that there has been a significant improvement in voice call connectivity for the telecom infrastructure. The monitoring of the situation is ongoing to ensure the stability of the IoT SIM connectivity services.
Jun 25, 19:20 UTC
Investigating -
[2025-06-25 16:15:09] - Incident status was updated to "investigating".
Summary: The incident update indicates that the supplier is performing rolling restarts of impacted nodes and continuing to assess congestion on various parts of the network. This suggests an ongoing issue affecting the telecom infrastructure and IoT SIM connectivity services, which may be causing disruptions for Simbase's mobile network services.
Jun 25, 16:40 UTC
Summary: The incident update indicates that the supplier is performing rolling restarts of impacted nodes and continuing to assess congestion on various parts of the network. This suggests an ongoing issue affecting the telecom infrastructure and IoT SIM connectivity services, which may be causing disruptions for Simbase's mobile network services.
Jun 25, 16:40 UTC
Identified -
[2025-06-25 13:25:44] - Incident status was updated to "identified".
Summary: A network element link flapping issue has been identified, leading to network congestion. The incident is being addressed by the provider to resolve the connectivity issue affecting IoT SIM services.
Jun 25, 13:40 UTC
Summary: A network element link flapping issue has been identified, leading to network congestion. The incident is being addressed by the provider to resolve the connectivity issue affecting IoT SIM services.
Jun 25, 13:40 UTC
Update -
[2025-06-25 10:38:59] - Incident status was updated to "investigating".
Summary: The incident update indicates that a supplier is experiencing a high rate of call setup failures across their network. They are currently investigating the issue and will provide further updates as the situation develops. This incident is relevant to Simbase's mobile network services, as it may impact IoT SIM connectivity.
Jun 25, 10:40 UTC
Summary: The incident update indicates that a supplier is experiencing a high rate of call setup failures across their network. They are currently investigating the issue and will provide further updates as the situation develops. This incident is relevant to Simbase's mobile network services, as it may impact IoT SIM connectivity.
Jun 25, 10:40 UTC
Investigating -
There are call setup failures across the 3UK mobile network, which is impacting voice connectivity for SIMs.
Affected countries: GB
Jun 25, 10:40 UTC
Affected countries: GB
Jun 25, 10:40 UTC
Completed -
[2025-06-25 14:00:22] - Maintenance status was updated to "completed".
Summary: The scheduled maintenance has been completed, which may have affected IoT SIM connectivity services. The incident is now resolved and normal operations have resumed.
Jun 25, 14:00 UTC
Summary: The scheduled maintenance has been completed, which may have affected IoT SIM connectivity services. The incident is now resolved and normal operations have resumed.
Jun 25, 14:00 UTC
Update -
[2025-06-25 08:25:32] - Maintenance status was updated to "in_progress".
Summary: The incident affecting the API and Portal services has been resolved, and the services have been restored to normal operations. The update indicates that the issue has been addressed, and the services are now functioning as expected.
Jun 25, 08:28 UTC
Summary: The incident affecting the API and Portal services has been resolved, and the services have been restored to normal operations. The update indicates that the issue has been addressed, and the services are now functioning as expected.
Jun 25, 08:28 UTC
Update -
[2025-06-25 08:09:23] - Maintenance status was updated to "in_progress".
Summary: The incident update indicates that data services have been restored, but there is still an ongoing issue with API and portal degradation. The incident is being actively worked on, and the partner is being kept informed of the progress.
Jun 25, 08:12 UTC
Summary: The incident update indicates that data services have been restored, but there is still an ongoing issue with API and portal degradation. The incident is being actively worked on, and the partner is being kept informed of the progress.
Jun 25, 08:12 UTC
Update -
[2025-06-25 07:35:13] - Maintenance status was updated to "in_progress".
Summary: There is a degradation in the API services, portal, and data services provided by the source. They are aware of the issue and are working to restore the services as soon as possible. Further updates will be provided.
Jun 25, 08:12 UTC
Summary: There is a degradation in the API services, portal, and data services provided by the source. They are aware of the issue and are working to restore the services as soon as possible. Further updates will be provided.
Jun 25, 08:12 UTC
In progress -
[2025-06-25 06:00:23] - Maintenance status was updated to "in_progress".
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 25, 08:12 UTC
Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jun 25, 08:12 UTC
Update -
[2025-06-25 05:00:27] - Maintenance status was updated to "scheduled".
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jun 25, 08:12 UTC
Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jun 25, 08:12 UTC
Scheduled -
[2025-06-16 09:45:00] - Maintenance status was updated to "scheduled".
Summary: The telecom infrastructure provider is performing a planned maintenance upgrade on their User Plane Function nodes. This may result in temporary data session disruptions for some devices, but the provider assures that the process will be seamless. The provider will check the availability of the service after the maintenance window and encourages customers to reach out to their 24/7 customer support team if they have any questions or detect any abnormalities.
Jun 25, 08:12 UTC
Summary: The telecom infrastructure provider is performing a planned maintenance upgrade on their User Plane Function nodes. This may result in temporary data session disruptions for some devices, but the provider assures that the process will be seamless. The provider will check the availability of the service after the maintenance window and encourages customers to reach out to their 24/7 customer support team if they have any questions or detect any abnormalities.
Jun 25, 08:12 UTC
In progress -
Planned maintenance on User Plane Function nodes affecting data sessions for some devices across the network. Seamless re-establishment of data sessions expected.
Affected countries: XX
Jun 25, 08:12 UTC
Affected countries: XX
Jun 25, 08:12 UTC
Jun 24, 2025
Completed -
The scheduled maintenance has been completed.
Jun 24, 17:02 UTC
Jun 24, 17:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 14:02 UTC
Jun 24, 14:02 UTC
Scheduled -
We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.
We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Jun 23, 09:08 UTC
We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Jun 23, 09:08 UTC
Jun 23, 2025
Resolved -
This incident has been resolved.
Jun 23, 11:30 UTC
Jun 23, 11:30 UTC
Identified -
We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible.
We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.
Jun 23, 10:58 UTC
We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.
Jun 23, 10:58 UTC
Jun 22, 2025
No incidents reported.
Jun 21, 2025
No incidents reported.
Jun 20, 2025
Completed -
The scheduled maintenance has been completed.
Jun 20, 06:02 UTC
Jun 20, 06:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:02 UTC
Jun 19, 22:02 UTC
Scheduled -
We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.
We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Jun 12, 15:38 UTC
We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Jun 12, 15:38 UTC