Simbase Status

Dec 14, 2024

No incidents reported today.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

Scheduled maintenance for SIM cards starting with 89103*

Completed - The scheduled maintenance has been completed.
Dec 12, 14:50 UTC

Scheduled - We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.

We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Dec 12, 14:46 UTC

Dec 11, 2024

Scheduled maintenance for SIM cards starting with 89103*

Completed - The scheduled maintenance has been completed.
Dec 11, 16:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 14:02 UTC

Scheduled - We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.

We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Dec 10, 11:16 UTC

Dec 10, 2024

Scheduled maintenance for SIM cards starting with 89103*

Completed - The scheduled maintenance has been completed.
Dec 10, 22:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 19:02 UTC

Scheduled - We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.

We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Dec 4, 11:50 UTC

Dec 9, 2024

Scheduled maintenance for SIM cards starting with 89103*

Completed - The scheduled maintenance has been completed.
Dec 9, 21:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 20:32 UTC

Scheduled - We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.

We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Dec 9, 20:08 UTC

Connectivity issues affecting SIM cards starting with 894453*

Resolved - This incident has been resolved.
Dec 9, 18:56 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 16:50 UTC

Investigating - We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible.

We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.
Dec 9, 16:34 UTC

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

Scheduled maintenance for SIM cards starting with 89103*

Completed - The scheduled maintenance has been completed.
Dec 5, 21:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 19:02 UTC

Scheduled - We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.

We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Dec 4, 11:16 UTC

Impact due to planned maintenace

Resolved - The maintenance is finished, and all services are now restored. We want to apologize for the inconvenience causes
Dec 5, 12:05 UTC

Monitoring - The scheduled maintenance window of on of our upstream partners has a bigger impact then expected, and we see an increase in failed location updates. This only affect SIM cards with ICCIDs beginning with 89103.

Services are expected to be restored by 11:00 UTC.

We are closely monitoring the situation and will provide updates as necessary. Please note that SIM cards with ICCIDs outside of the specified range are unaffected.

If you have any questions or concerns, feel free to reach out to our support team.

Thank you for your understanding,
Dec 5, 10:05 UTC

Scheduled maintenance for SIM cards starting with 89103*

Completed - The scheduled maintenance has been completed.
Dec 5, 11:02 UTC

Update - We are seeing a decrease in successful attachments due to the planned maintenance at our upstream partner. We apologize for the inconvenience caused. Services should be restored in the coming half hour.
Dec 5, 09:57 UTC

In progress - We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.

We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Dec 5, 08:04 UTC

Scheduled maintenance for SIM cards starting with 89103*

Completed - The scheduled maintenance has been completed.
Dec 5, 08:02 UTC

Scheduled - We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.

We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.
Dec 3, 20:50 UTC

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

Dropping PDP success rate

Resolved - We are pleased to report that success rates have returned to pre-incident levels. Based on this data, we are closing the ticket related to this issue for now.

Our engineers will continue to monitor the network to ensure stability and detect any potential anomalies. Additionally, a detailed post-mortem report outlining the root cause will be made available early this week.

Thank you for your patience and for working with us through this process. If you have any further questions or concerns, please don’t hesitate to reach out.
Dec 2, 18:08 UTC

Monitoring - A fix has been successfully implemented, and we are observing a significant improvement in the connection success rate. While connectivity is largely restored, our teams continue to closely monitor the network performance to ensure stability and address any residual issues.

We appreciate your patience and will provide another update if further information becomes available or if additional action is required. Please don’t hesitate to reach out if you encounter any lingering issues.
Dec 2, 16:50 UTC

Identified - We identified delays in devices connecting to the network, caused by issues with the primary IMSIs on card that start with 89103. During this time, devices attempting to connect may experience delays.

Our engineering team is actively collaborating with the affected network provider to resolve the issue as quickly as possible.

We will share another update within 2 hours or sooner if there are any significant developments. Thank you for your patience and understanding.
Dec 2, 16:19 UTC

Investigating - We are investigating an issue affecting SIM cards with ICCIDs starting with the prefix 89103. The incident involves connectivity disruptions or irregular functionality specific to these cards. Our technical team is actively working to identify and resolve the root cause. Further updates will follow as progress is made.
Dec 2, 15:56 UTC

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

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