All Systems Operational

Uptime over the past 90 days. View historical uptime.
SIM Profile: Black Operational
Data Connectivity Operational
SMS Messaging Operational
Voice Operational
Carrier Provisioning Operational
SIM Profile: Green Operational
Data Connectivity Operational
SMS Messaging Operational
Voice Operational
Carrier Provisioning Operational
SIM Profile: Red Operational
Data Connectivity Operational
SMS Messaging Operational
Voice Operational
Carrier Provisioning Operational
SIM Profile: Blue Operational
Data Connectivity Operational
SMS Messaging Operational
Voice Operational
Carrier Provisioning Operational
SIM Profile: Yellow Operational
Data Connectivity Operational
SMS Messaging Operational
Voice Operational
Carrier Provisioning Operational
Networking Services Operational
Cloud Connect Operational
IPSec Operational
Public IP Operational
OpenVPN Operational
API Operational
Dashboard Operational
Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[External] - Signalling Firewall Infrastructure Maintenance Nov 17, 2026 20:00 - Nov 18, 2026 06:00 UTC

Update - [2026-11-10 16:19:00] - Maintenance status was updated.

Summary: Operating software updates are being performed on signalling firewall infrastructure. No service disruption is anticipated, but service is at risk during the maintenance window.
Nov 10, 2026 - 16:21 UTC
Scheduled - Operating software updates to signalling firewall infrastructure. No service disruption anticipated but service is at risk during maintenance window.

Affected countries: XX
Nov 10, 2026 - 16:21 UTC

[External] - Scheduled network maintenance in Amsterdam Nov 17, 2026 22:30 - Nov 18, 2026 03:00 UTC

Update - [2026-11-04 15:41:35] - Maintenance status was updated.

Summary: Scheduled maintenance on Amsterdam network infrastructure for software upgrade on 17 November 2026 between 22:30-03:00. Customers may experience temporary connectivity interruptions, increased latency, or network session reconvergence during the 45 minutes to 3 hours expected impact window. Services with redundancy should remain available with possible brief interruptions during failover.
Nov 04, 2026 - 16:01 UTC
Scheduled - Supplier performing network infrastructure upgrade in Amsterdam. Temporary connectivity interruptions and increased latency possible during maintenance window on 17 November 2026, 22:30-03:00 UTC.

Affected countries: NL
Nov 04, 2026 - 16:01 UTC

[External] - Signalling Firewall Infrastructure Maintenance Nov 19, 2026 20:00 - Nov 20, 2026 06:00 UTC

Update - [2026-11-10 16:20:00] - Maintenance status was updated.

Summary: Operating software updates are being performed on signalling firewall infrastructure. No service disruption is anticipated, though service is at risk during the maintenance window. This is part 2 of 3 of the maintenance activity.
Nov 10, 2026 - 16:21 UTC
Scheduled - Operating software updates to signalling firewall infrastructure. No service disruption anticipated but service is at risk during maintenance window.

Affected countries: XX
Nov 10, 2026 - 16:21 UTC

[External] - Scheduled US packet-switched core maintenance window Nov 24, 2026 08:00-11:00 UTC

Update - [2026-11-12 16:23:38] - Maintenance status was updated.

Summary: Scheduled maintenance is planned on the network infrastructure. No customer service impact is expected, and in the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms with services recovering automatically on reattempt.
Nov 12, 2026 - 16:41 UTC
Scheduled - Preventive maintenance is planned on the US packet-switched core network. No customer service impact is expected, and any brief interruption should recover automatically upon reattempt.

Affected countries: US
Nov 12, 2026 - 16:40 UTC

[External] - Signalling Firewall Infrastructure Maintenance Nov 24, 2026 20:00 - Nov 25, 2026 06:00 UTC

Update - [2026-11-10 16:22:00] - Maintenance status was updated.

Summary: Operating software updates are being performed on signalling firewall infrastructure. No service disruption is anticipated, though service is at risk during the maintenance window.
Nov 10, 2026 - 17:01 UTC
Scheduled - Operating software updates to signalling firewall infrastructure. No service disruption anticipated but service is at risk during maintenance window.

Affected countries: XX
Nov 10, 2026 - 16:41 UTC

[External] - Scheduled network maintenance in Paris Nov 24, 2026 22:30 - Nov 25, 2026 03:00 UTC

Update - [2026-11-04 15:37:29] - Maintenance status was updated.

Summary: Scheduled maintenance will be performed on core network infrastructure in Paris, including a router software upgrade. Brief connectivity interruptions or intermittent service degradation may occur during the maintenance window. Service availability is expected to be maintained through redundant network infrastructure where applicable, with no sustained interruption anticipated for services with operational redundant paths.
Nov 04, 2026 - 15:42 UTC
Scheduled - Scheduled core network maintenance in Paris may cause brief connectivity interruptions during the maintenance window. Service availability expected to be maintained through redundant infrastructure.

Affected countries: FR
Nov 04, 2026 - 15:42 UTC

Nov 13, 2026

No incidents reported today.

Nov 12, 2026

[External] - Database Maintenance
Completed - [2026-11-12 23:15:00] - Maintenance status was updated.

Summary: The scheduled maintenance has been completed successfully, and services are operating normally.
Nov 12, 23:21 UTC
In progress - [2026-11-12 21:15:00] - Maintenance status was updated.

Summary: Scheduled maintenance on the network infrastructure is now in progress. Some temporary service disruption or reduced connectivity may occur for IoT SIM services during the maintenance window.
Nov 12, 21:21 UTC
Update - [2026-11-11 16:50:00] - Maintenance status was updated.

Summary: Software patches are being applied with expected brief service disruptions during failover periods. Service resiliency is temporarily reduced during the maintenance window.
Nov 11, 17:03 UTC
Scheduled - Supplier performing database patching with brief service disruption expected during failover

Affected countries: XX
Nov 11, 17:03 UTC
[External] - Provisioning Platform Maintenance
Completed - [2026-11-12 16:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully and services are operating normally.
Nov 12, 16:01 UTC
In progress - [2026-11-12 14:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is now in progress on the network infrastructure. Some mobile connectivity services may experience temporary disruption during this period.
Nov 12, 14:01 UTC
Update - [2026-11-10 15:08:00] - Maintenance status was updated.

Summary: Internal infrastructure maintenance is being performed on provisioning systems. No service disruption is expected, but services are at risk during the maintenance window.
Nov 10, 15:21 UTC
Scheduled - Supplier performing internal infrastructure maintenance with no expected service disruption

Affected countries: XX
Nov 10, 15:21 UTC

Nov 11, 2026

[External] - Database Maintenance
Completed - [2026-11-11 22:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Nov 11, 22:01 UTC
In progress - [2026-11-11 20:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Nov 11, 20:01 UTC
Update - [2026-11-11 16:45:00] - Maintenance status was updated.

Summary: Software patches are being applied to infrastructure. No service disruption is expected, however there is an increased risk during the maintenance window due to reduced resiliency.
Nov 11, 17:03 UTC
Scheduled - Supplier performing database patching with no expected service disruption

Affected countries: None
Nov 11, 17:03 UTC
[External] - Data usage reporting issue
Resolved - This notice was posted in error. The reporting issue was in an upstream partner's own tooling, not in the Simbase platform. Usage data in the Simbase dashboard and API is not affected.
Nov 11, 15:08 UTC
Update - [2026-11-11 11:26:17] - Incident status was updated.

Summary: Data usage reporting figures have not been updating since approximately 01:00 UTC on 7 November. Usage charts and API endpoints are showing no usage data for this period. SIM connectivity and data sessions are functioning normally, and billing records are not affected. The root cause has been identified and a fix is being applied to restore reporting functionality and backfill missing usage data.
Nov 11, 12:01 UTC
Identified - Data usage figures not updating in monitoring systems since November 7th. SIM connectivity and data sessions functioning normally, only reporting affected.

Affected countries: XX
Nov 11, 11:41 UTC
[External] - Scheduled maintenance window
Completed - [2026-11-11 12:33:53] - Maintenance status was updated.

Summary: The scheduled maintenance has been completed.
Nov 11, 12:40 UTC
In progress - [2026-11-11 09:30:19] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress with updates to be provided as necessary.
Nov 11, 09:40 UTC
Update - [2026-11-11 08:30:28] - Maintenance status was updated.

Summary: Scheduled maintenance will begin in 60 minutes.
Nov 11, 08:41 UTC
Update - [2026-11-04 15:30:38] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
Nov 4, 15:42 UTC
Scheduled - Supplier maintenance may cause brief intermittent connectivity periods

Affected countries: XX
Nov 4, 15:41 UTC
[External] - Network maintenance in Singapore
Completed - Marked as completed/canceled
Nov 11, 08:41 UTC
Update - [2026-11-04 15:51:07] - Maintenance status was updated.

Summary: Scheduled network maintenance for software upgrade on core network switch in Singapore. Most services expected to remain available through redundant infrastructure. Brief traffic reconvergence, increased latency, or intermittent connectivity may occur during maintenance window.
Nov 4, 16:01 UTC
Scheduled - Scheduled network maintenance on core network infrastructure in Singapore. Brief traffic reconvergence, increased latency, or intermittent connectivity may occur during the maintenance window.

Affected countries: SG
Nov 4, 16:01 UTC

Nov 10, 2026

[External] - Signaling Infrastructure Maintenance
Update - [2026-11-10 08:13:50] - Maintenance status was updated.

Summary: Scheduled infrastructure migration activity has been discontinued and rolled back to previous configuration. Technical teams are conducting post-rollback validation and monitoring service stability. Migration remains incomplete and a revised maintenance schedule will be communicated once confirmed.
Nov 10, 08:21 UTC
Completed - [2026-11-10 08:11:18] - Maintenance status was updated.

Summary: The scheduled maintenance has been completed.
Nov 10, 08:21 UTC
In progress - [2026-11-09 22:03:29] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress with updates to be provided as necessary.
Nov 9, 22:21 UTC
Update - [2026-11-09 21:00:34] - Maintenance status was updated.

Summary: Scheduled maintenance will begin in 60 minutes.
Nov 9, 21:01 UTC
Update - [2026-11-02 14:35:55] - Maintenance status was updated.

Summary: A major infrastructure migration including networking and production signaling components is scheduled. Brief service interruptions may occur during the migration, with traffic expected to be handled by redundancy mechanisms and automatic recovery on retry attempts. The infrastructure and service behavior will be closely monitored throughout the maintenance window.
Nov 2, 14:41 UTC
Scheduled - Scheduled maintenance on signaling infrastructure may cause brief service interruptions. Traffic should be handled by redundancy mechanisms with automatic recovery on retry.

Affected countries: XX
Nov 2, 14:41 UTC

Nov 9, 2026

[External] - Scheduled maintenance window
Completed - [2026-11-09 13:30:14] - Maintenance status was updated.

Summary: The scheduled maintenance has been completed.
Nov 9, 13:41 UTC
In progress - [2026-11-09 10:30:17] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress with updates to be provided as necessary.
Nov 9, 10:40 UTC
Update - [2026-11-09 09:30:17] - Maintenance status was updated.

Summary: Scheduled maintenance will begin in 60 minutes.
Nov 9, 09:41 UTC
Update - [2026-11-04 15:29:06] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
Nov 4, 15:42 UTC
Scheduled - Supplier maintenance may cause brief intermittent connectivity periods

Affected countries: XX
Nov 4, 15:41 UTC

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Potential Connectivity Issue Affecting Blue and Yellow Profile SIMs
Resolved - The issue affecting Blue and Yellow Profile SIMs has been identified and resolved. Service should now be fully operational.
Nov 6, 06:18 UTC
Investigating - We have identified a potential data connectivity issue affecting SIM cards operating on the Blue and Yellow profiles.

Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.

We will provide further updates as more information becomes available.
Nov 5, 22:39 UTC
[External] - Packet Gateway Maintenance
Completed - [2026-11-06 03:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Nov 6, 03:04 UTC
In progress - [2026-11-05 21:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Nov 5, 21:01 UTC
Update - [2026-11-04 17:33:00] - Maintenance status was updated.

Summary: A planned failover is scheduled on the packet core infrastructure at the request of the gateway vendor. A brief loss of resilience is expected during the maintenance window, though no traffic impact is anticipated.
Nov 4, 17:41 UTC
Scheduled - Planned maintenance on packet gateway infrastructure with no expected traffic impact

Affected countries: None
Nov 4, 17:41 UTC

Nov 5, 2026

Nov 4, 2026

No incidents reported.

Nov 3, 2026

[External] - Network maintenance in Singapore
Completed - [2026-11-03 20:30:13] - Maintenance status was updated.

Summary: The scheduled maintenance has been completed.
Nov 3, 20:40 UTC
In progress - [2026-11-03 16:30:16] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress with updates to be provided as necessary.
Nov 3, 16:41 UTC
Update - [2026-11-03 15:30:12] - Maintenance status was updated.

Summary: Scheduled maintenance will begin in 60 minutes.
Nov 3, 15:41 UTC
Update - [2026-10-28 12:49:02] - Maintenance status was updated.

Summary: Scheduled network maintenance planned for Singapore location from November 3, 2026 22:00 UTC to November 4, 2026 02:00 UTC for core network switch software upgrade. Most services expected to remain available through redundant infrastructure, though brief traffic reconvergence, increased latency, or intermittent connectivity may occur during the maintenance window. No customer configuration changes required.
Oct 28, 13:04 UTC
Scheduled - Scheduled network infrastructure upgrade in Singapore may cause brief connectivity issues, increased latency, or intermittent service during the maintenance window.

Affected countries: SG
Oct 28, 13:04 UTC
[External] - Mobile network connectivity issues in Sweden
Resolved - [2026-11-03 15:50:25] - Incident status was updated.

Summary: The issue has been resolved and access is fully operational again.
Nov 3, 16:02 UTC
Monitoring - [2026-11-03 13:11:40] - Incident status was updated.

Summary: Testing shows positive results and LTE services have been re-enabled for the affected Swedish network. Steady recovery is being observed with continued monitoring to ensure service stability.
Nov 3, 13:20 UTC
Identified - [2026-10-26 18:31:44] - Incident status was updated.

Summary: LTE has been temporarily blocked in Sweden to help 2G-capable devices reconnect. The team is working with the local operator on a solution and will provide updates as more information becomes available.
Oct 26, 19:00 UTC
Update - [2026-10-26 13:46:54] - Incident status was updated.

Summary: Investigating connectivity issue affecting devices on a network in Sweden. Alternative networks in the country are confirmed to be working as expected. Updates to follow as more information becomes available.
Oct 26, 14:01 UTC
Investigating - Connectivity issues detected on mobile network infrastructure in Sweden. Alternative networks remain operational.

Affected countries: SE
Oct 26, 14:00 UTC
[External] - Network maintenance in Amsterdam
Completed - [2026-11-03 03:00:23] - Maintenance status was updated.

Summary: The scheduled maintenance has been completed.
Nov 3, 03:00 UTC
In progress - [2026-11-02 22:30:13] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress with updates to be provided as necessary.
Nov 2, 22:41 UTC
Update - [2026-11-02 21:30:07] - Maintenance status was updated.

Summary: Scheduled maintenance will begin in 60 minutes.
Nov 2, 21:41 UTC
Update - [2026-10-28 12:53:14] - Maintenance status was updated.

Summary: Scheduled maintenance on Amsterdam network infrastructure for software upgrade on 03 November 2026 between 17:30-22:00. Expected impact duration of 45 minutes to 3 hours. Customers may experience temporary connectivity interruptions, increased latency, or network session reconvergence during the maintenance window. Services with redundancy expected to remain available with possible brief interruptions during failover.
Oct 28, 13:05 UTC
Scheduled - Scheduled network infrastructure maintenance in Amsterdam may cause temporary connectivity interruptions and increased latency during the maintenance window.

Affected countries: NL
Oct 28, 13:04 UTC

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

[External] - Planned maintenance affecting network resilience
Completed - [2026-10-30 06:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Oct 30, 06:01 UTC
In progress - [2026-10-29 20:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Oct 29, 20:01 UTC
Update - [2026-10-26 15:04:00] - Maintenance status was updated.

Summary: Scheduled maintenance work will be performed with no anticipated service disruption, though service resilience will be temporarily reduced during the maintenance window.
Oct 26, 15:21 UTC
Scheduled - Supplier maintenance work will temporarily reduce service resilience with no expected service disruption.

Affected countries: XX
Oct 26, 15:21 UTC
[External] - Emergency link maintenance
Completed - [2026-10-30 02:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been completed successfully.
Oct 30, 02:01 UTC
In progress - [2026-10-29 22:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Oct 29, 22:01 UTC
Update - [2026-10-27 15:39:00] - Maintenance status was updated.

Summary: Emergency maintenance is being performed on an off-island network link. Customers with direct connections have resilient links in place, so no service interruption is expected.
Oct 27, 16:01 UTC
Scheduled - Emergency maintenance on off-island network link with no expected service interruption due to resilient connections

Affected countries: None
Oct 27, 15:41 UTC
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