Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
SIM Profile: Black Under Maintenance
90 days ago
99.75 % uptime
Today
Data Connectivity Under Maintenance
90 days ago
99.03 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Green Operational
90 days ago
99.99 % uptime
Today
Data Connectivity Operational
90 days ago
99.96 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Red Under Maintenance
90 days ago
99.99 % uptime
Today
Data Connectivity Under Maintenance
90 days ago
99.96 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Carrier Provisioning Operational
90 days ago
100.0 % uptime
Today
SIM Profile: Blue Operational
90 days ago
99.89 % uptime
Today
Data Connectivity Operational
90 days ago
99.7 % uptime
Today
SMS Messaging Operational
90 days ago
99.93 % uptime
Today
Voice Operational
90 days ago
99.93 % uptime
Today
Carrier Provisioning Operational
90 days ago
99.99 % uptime
Today
SIM Profile: Yellow Operational
90 days ago
99.89 % uptime
Today
Data Connectivity Operational
90 days ago
99.7 % uptime
Today
SMS Messaging Operational
90 days ago
99.93 % uptime
Today
Voice Operational
90 days ago
99.93 % uptime
Today
Carrier Provisioning Operational
90 days ago
99.99 % uptime
Today
Networking Services Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
Public IP Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Upstream Network Advisories Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[External] - Scheduled network maintenance Jun 16, 2026 14:30-17:30 UTC

Update - [2026-06-16 13:30:07] - Maintenance status was updated.

Summary: Scheduled maintenance will begin in 60 minutes.
Jun 16, 2026 - 13:40 UTC
Update - [2026-06-10 20:24:43] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
Jun 10, 2026 - 20:41 UTC
Scheduled - Supplier performing scheduled maintenance that may cause brief intermittent connectivity issues

Affected countries: XX
Jun 10, 2026 - 20:40 UTC

[External] - Scheduled network maintenance Jun 30, 2026 15:00-17:30 UTC

Update - [2026-06-10 20:26:35] - Maintenance status was updated.

Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window.
Jun 10, 2026 - 21:01 UTC
Scheduled - Supplier performing scheduled maintenance that may cause brief intermittent connectivity issues

Affected countries: XX
Jun 10, 2026 - 20:41 UTC
Jun 16, 2026

No incidents reported today.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
[External] - Platform Maintenance
Completed - [2026-06-12 13:56:00] - Maintenance status was updated.

Summary: Scheduled maintenance has been cancelled. All services will remain online with no downtime expected. Notification will be provided when the work is rescheduled.
Jun 12, 14:01 UTC
Update - [2026-06-15 08:00:00] - Maintenance status was updated.

Summary: Planned maintenance scheduled during a 4-hour window with expected service disruption and anticipated downtime under 1 hour. Updates to be provided as work progresses.
Jun 9, 13:01 UTC
Scheduled - Planned maintenance window with expected service disruption to internal platforms

Affected countries: None
Jun 9, 12:41 UTC
Jun 11, 2026
[External] - Data service degradation
Resolved - [2026-06-11 15:09:31] - Incident status was updated.

Summary: The incident has been resolved and service is being closely monitored.
Jun 11, 15:21 UTC
Update - [2026-06-11 13:53:36] - Incident status was updated.

Summary: Gradual recovery observed for performance degradation affecting data services. Some devices may still experience intermittent difficulties establishing new data sessions while recovery continues. Existing active sessions remain unaffected. Engineering teams remain actively engaged working toward full resolution.
Jun 11, 14:01 UTC
Identified - [2026-06-11 11:48:59] - Incident status was updated.

Summary: Performance degradation affecting data services for devices on a specific IMSI range has been identified. Devices may experience difficulties establishing new data sessions, while existing active sessions remain unaffected. Engineering teams are actively working to resolve the issue and the situation is being continuously monitored.
Jun 11, 12:00 UTC
Update - [2026-06-11 10:06:45] - Incident status was updated.

Summary: Investigating degradation in data service performance. Devices may have difficulty establishing new data sessions. Existing sessions remain unaffected. Actively monitoring the situation.
Jun 11, 10:41 UTC
Investigating - Data service degradation affecting Green SIM profile. Devices may have difficulty establishing new data sessions. Existing sessions remain unaffected.

Affected countries: XX
Jun 11, 10:21 UTC
Jun 10, 2026
[External] - Data session establishment issues on Blue SIM profile
Resolved - [2026-06-10 17:18:52] - Incident status was updated.

Summary: The issue has been resolved with devices continuing to recover. A formal root cause analysis is pending and will be shared once available.
Jun 10, 17:21 UTC
Monitoring - [2026-06-10 15:23:10] - Incident status was updated.

Summary: A fix has been applied to address the connectivity issue. Session counts are recovering and the situation continues to be monitored.
Jun 10, 15:41 UTC
Update - [2026-06-10 09:10:19] - Incident status was updated.

Summary: Investigating data session establishment failures on 4G network affecting a limited number of devices. Issue appears related to a previous fix and work is ongoing to identify and resolve the problem.
Jun 10, 09:41 UTC
Investigating - Devices are experiencing failures when establishing data sessions on 4G networks using the Blue SIM profile. The issue is affecting a limited number of devices and is being investigated with the network operator.

Affected countries: XX
Jun 10, 09:21 UTC
Jun 9, 2026

No incidents reported.

Jun 8, 2026
[External] - Mobile network connectivity issues in Guinea
Resolved - [2026-06-08 13:30:41] - Incident status was updated.

Summary: Connectivity in Guinea has been confirmed as fully operational. Services have recovered and traffic is processing normally.
Jun 8, 13:40 UTC
Identified - [2026-06-04 13:58:57] - Incident status was updated.

Summary: Network operator has confirmed an ongoing incident within their infrastructure that may be impacting service availability. The situation is being actively monitored and coordinated with the operator's team, with further updates to follow as more information becomes available.
Jun 4, 14:21 UTC
Investigating - [2026-06-04 13:48:25] - Incident status was updated.

Summary: Investigating connectivity issue affecting devices in Guinea network. Customers may experience intermittent connectivity and service degradation. Team is actively working to identify root cause and restore normal service.
Jun 4, 14:20 UTC
Identified - Connectivity issues and service degradation reported on mobile network in Guinea. Network provider is investigating the incident affecting service availability.

Affected countries: GN
Jun 4, 14:20 UTC
O2 UK Network - Temporary Access Restriction
Resolved - The issue affecting O2 connectivity in the UK has now been resolved. The root cause was identified as a firewall configuration issue within the VPLMN side , and service on O2 UK should now be fully restored.
Jun 8, 09:51 UTC
Investigating - We are currently experiencing issues with the O2 network in the UK. As a precautionary measure, we have temporarily restricted access to O2 while we work with our roaming partner to investigate the root cause.

Affected devices may show as connected to O2 but will not have active data. We recommend ensuring your device is configured to automatically select a network, as alternative supported networks : EE, Three, and Vodafone remain fully operational.

We will provide further updates as our investigation progresses. We apologise for any inconvenience caused.

Please note: this issue affects Black Profile SIMs used in the UK only.
Jun 5, 13:08 UTC
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
Jun 4, 2026
Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

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