Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
Networking Services Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
Public IP Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
âš« BLACK sim profile Operational
90 days ago
100.0 % uptime
Today
Data services (2G/3G/4G/5G) ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
🟢 GREEN sim profile Operational
90 days ago
100.0 % uptime
Today
Data services (2G/3G/4G/5G) ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
🔵 BLUE sim profile Under Maintenance
90 days ago
99.97 % uptime
Today
Data services (2G/3G/4G/5G) ? Under Maintenance
90 days ago
99.93 % uptime
Today
SMS ? Under Maintenance
90 days ago
100.0 % uptime
Today
Voice ? Under Maintenance
90 days ago
100.0 % uptime
Today
🟡 YELLOW sim profile Under Maintenance
90 days ago
99.97 % uptime
Today
Data services (2G/3G/4G/5G) ? Under Maintenance
90 days ago
99.93 % uptime
Today
SMS ? Under Maintenance
90 days ago
100.0 % uptime
Today
Voice ? Under Maintenance
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Third party integrations Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[External] - APN migration of alias APNs Jul 23, 2025 22:01 - Jul 24, 2025 00:00 UTC

Update - [2025-07-10 19:47:21] - Maintenance status was updated to "scheduled".

Summary: A brief service interruption is scheduled for Thursday, July 24, between 00:01 and 02:00 CEST. Active sessions may be affected for less than one minute, but will automatically restore afterwards.
Jul 10, 2025 - 20:00 UTC
Scheduled - Short interruption in active mobile data sessions expected during APN migration, lasting less than 1 minute per session. Automatic restoration of sessions after the brief outage.

Affected countries: NL
Jul 10, 2025 - 20:00 UTC
Jul 15, 2025

No incidents reported today.

Jul 14, 2025
[External] - Degradation of M2M service
Resolved - [2025-07-14 10:50:49] - Incident status was updated to "resolved".

Summary: The incident has been resolved. A Root Cause Analysis will be conducted and shared with affected customers who logged tickets.
Jul 14, 11:00 UTC
Update - [2025-07-11 08:37:43] - Incident status was updated to "monitoring".

Summary: The affected mobile core location has been restored and is fully operational since 03:00 CET. A final step to revert the workaround for impacted customers is underway, which will be completed without further disruption. A final update will be provided once this process is finished.
Jul 11, 08:40 UTC
Monitoring - [2025-07-10 08:19:33] - Incident status was updated to "monitoring".

Summary: The incident impact has subsided since yesterday morning. A temporary workaround has been implemented for affected customers. The mobile core location is expected to be restored by 15:00 CET today, resuming normal operations. The situation continues to be monitored closely.
Jul 10, 08:20 UTC
Update - [2025-07-09 19:17:28] - Incident status was updated to "identified".

Summary: A mobile core location remains partially non-operational. Teams are actively working on the issue. Full service restoration is estimated for tomorrow after 10:00 CET, following the reinstallation of all applications.
Jul 9, 19:20 UTC
Update - [2025-07-09 16:47:04] - Incident status was updated to "identified".

Summary: A mobile core location remains partially non-operational. Teams are actively working on resolving the issue. Full service restoration is estimated after 20:00 CET.
Jul 9, 17:00 UTC
Update - [2025-07-09 13:25:15] - Incident status was updated to "identified".

Summary: A mobile core location issue persists, with full service restoration expected between 17:00 and 18:00 CET. A temporary workaround has been implemented to mitigate impact on affected customers. The provider continues to work on resolving the problem.
Jul 9, 13:40 UTC
Update - [2025-07-09 08:31:31] - Incident status was updated to "identified".

Summary: The ongoing issue is taking longer to resolve than expected. Full resolution is now anticipated by 15:00 CET when the affected mobile core location will be restored. A workaround is available for affected customers. Some impact may persist until the full resolution is implemented.
Jul 9, 08:40 UTC
Update - [2025-07-09 07:15:50] - Incident status was updated to "identified".

Summary: The provider is actively working on resolving the ongoing issue. No specific timeline or additional details have been provided at this time.
Jul 9, 07:20 UTC
Update - [2025-07-09 06:53:16] - Incident status was updated to "identified".

Summary: Engineers and vendors are working to fix an affected mobile core location. Resolution is expected within 1 hour, but could take up to 11:00.
Jul 9, 07:00 UTC
Update - [2025-07-09 04:23:43] - Incident status was updated to "identified".

Summary: Service is gradually being restored for affected customers through a temporary workaround. The underlying issue is expected to be fully resolved later this morning.
Jul 9, 04:40 UTC
Update - [2025-07-09 03:57:30] - Incident status was updated to "identified".

Summary: A cooling issue at a mobile core location caused IP address shortages for some customers. The problem has been mitigated for those who reported it. A restart of the affected core location is planned to fully resolve the underlying issue.
Jul 9, 04:00 UTC
Identified - Mobile core cooling issues causing IP address shortage and service degradation for M2M connections. Restart planned to resolve the root cause.

Affected countries: NL
Jul 9, 04:00 UTC
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Jul 10, 2025
Jul 9, 2025
[External] - EU PS Maintenance Window (Preliminary Activity)
Completed - [2025-07-09 22:00:24] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed successfully. Normal operations have resumed.
Jul 9, 22:00 UTC
In progress - [2025-07-08 22:00:21] - Maintenance status was updated to "in_progress".

Summary: A scheduled maintenance is currently underway. Further updates will be provided as needed. This may impact IoT SIM connectivity services.
Jul 8, 22:00 UTC
Update - [2025-07-08 21:00:26] - Maintenance status was updated to "scheduled".

Summary: A scheduled maintenance is set to commence in 60 minutes, which may impact mobile network services.
Jul 8, 21:00 UTC
Update - [2025-07-04 17:06:07] - Maintenance status was updated to "scheduled".

Summary: A provider reports that brief network reattachment may occur as data sessions are being gradually forwarded to redundant clusters. This is a preliminary activity for an upcoming maintenance window.
Jul 4, 17:20 UTC
Scheduled - Potential brief network reattachment during maintenance activity affecting data sessions in Europe

Affected countries: DE, FR, IT, ES, GB, NL, BE, AT, PL, SE, DK, FI, NO, CH, PT, IE, GR, CZ, RO, HU
Jul 4, 17:20 UTC
Jul 8, 2025
Jul 7, 2025
[External] - Issues with Data and VoLTE
Resolved - [2025-07-07 20:00:30] - Incident status was updated to "resolved".

Summary: The incident is now closed. Normal traffic levels and session KPIs have been observed since approximately 15:40 BST, indicating service restoration despite no further official updates from the provider.
Jul 7, 20:40 UTC
Monitoring - [2025-07-07 14:42:26] - Incident status was updated to "monitoring".

Summary: Sessions are re-establishing and key performance indicators are returning to normal levels. The situation continues to be monitored, and further updates are expected from the network operator.
Jul 7, 15:00 UTC
Identified - [2025-07-07 14:02:04] - Incident status was updated to "identified".

Summary: A major network provider is experiencing issues with data and VoLTE services. They are reportedly throttling RADIUS and DIAMETER traffic, resulting in reduced overall sessions. The situation is under investigation, and updates will be provided as more information becomes available or when improvements are observed.
Jul 7, 14:20 UTC
Update - [2025-07-07 13:37:19] - Incident status was updated to "investigating".

Summary: An investigation is underway regarding a reported incident that may impact mobile connectivity services.
Jul 7, 13:40 UTC
Investigating - Investigating data and VoLTE issues affecting mobile connectivity

Affected countries: XX
Jul 7, 13:40 UTC
[External] - Service Degradation Vodafone Netherlands
Resolved - [2025-07-07 16:29:19] - Incident status was updated to "resolved".

Summary: The reported incident has been resolved. Normal service operations have resumed.
Jul 7, 16:40 UTC
Monitoring - [2025-07-07 15:47:13] - Incident status was updated to "monitoring".

Summary: The previously reported issue has been resolved. No further impact is expected on IoT SIM connectivity services.
Jul 7, 16:00 UTC
Update - [2025-07-07 14:12:29] - Incident status was updated to "investigating".

Summary: The affected network has been blocked. Devices should now be able to connect to alternative networks. Further updates are expected.
Jul 7, 14:20 UTC
Update - [2025-07-07 13:59:34] - Incident status was updated to "investigating".

Summary: A potential service degradation is being investigated in the Netherlands. The issue may impact connectivity services. Further updates are expected soon.
Jul 7, 14:00 UTC
Investigating - Potential mobile network service degradation affecting connectivity in the Netherlands

Affected countries: NL
Jul 7, 14:00 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
[External] - G2 Profile (89357*) Connectivity Disruption
Resolved - [2025-07-03 12:29:25] - Incident status was updated to "resolved".

Summary: The incident has been resolved. The issue affecting IoT SIM connectivity services has been addressed and the services have been restored.
Jul 3, 12:40 UTC
Update - [2025-07-03 09:33:10] - Incident status was updated to "investigating".

Summary: The incident update indicates that the traffic situation is improving, and the upstream partners are working to stabilize the connections. The incident monitoring agent is closely monitoring the situation and will provide another update shortly.
Jul 3, 09:40 UTC
Update - [2025-07-03 07:15:04] - Incident status was updated to "investigating".

Summary: There is an incident affecting SIMs with the G2 profile (prefix 89357*) that is impacting new registrations. This may result in failed or delayed SIM registrations, loss of connectivity for some devices, and an inability to establish new data sessions. The engineering team is investigating the root cause and working with upstream partners to restore normal service. Updates will be provided as more information becomes available.
Jul 3, 07:20 UTC
Investigating - There is an incident affecting SIMs with the G2 profile (prefix 89357*), which is impacting new registrations and connectivity for some devices. The issue is being investigated by the engineering team and updates will be provided as more information becomes available.

Affected countries: XX
Jul 3, 07:20 UTC
[External] - USA Network Preventive Maintenance Window
Completed - [2025-07-03 10:00:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed, which may have affected IoT SIM connectivity services. The incident has been resolved, and normal operations have resumed.
Jul 3, 10:00 UTC
In progress - [2025-07-03 07:00:22] - Maintenance status was updated to "in_progress".

Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jul 3, 07:00 UTC
Update - [2025-07-03 06:00:28] - Maintenance status was updated to "scheduled".

Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jul 3, 06:00 UTC
Update - [2025-06-26 15:42:16] - Maintenance status was updated to "scheduled".

Summary: There is an ongoing maintenance activity that may cause intermittent connectivity issues for IoT SIM services. The maintenance is being performed by a supplier, which could result in temporary disruptions to Simbase's mobile network services.
Jun 26, 16:00 UTC
Scheduled - Preventive maintenance on the mobile network in the USA, which could lead to temporary connectivity issues.

Affected countries: US
Jun 26, 16:00 UTC
Jul 2, 2025
[External] - Planned Work - resulting in loss of resilience
Completed - [2025-07-02 22:00:00] - Incident status was updated to "completed".

Summary: The incident update indicates that a maintenance activity has been completed successfully. This is relevant to Simbase's mobile network services as it suggests that any potential disruptions to IoT SIM connectivity have been resolved.
Jul 2, 22:00 UTC
Update - [2025-07-02 19:00:00] - Incident status was updated to "scheduled".

Summary: A supplier is undertaking maintenance work that may temporarily reduce network resilience for up to 20 minutes. While no service disruption is expected, there is an increased risk during the work period.
Jun 26, 14:00 UTC
Scheduled - Planned maintenance work by a supplier is expected to temporarily reduce network resilience, increasing the risk of potential service disruptions.

Affected countries: XX
Jun 26, 14:00 UTC
[External] - USA Network Preventive Maintenance Window
Completed - [2025-07-02 10:00:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been successfully carried out and the telecom infrastructure is now operational again.
Jul 2, 10:00 UTC
In progress - [2025-07-02 08:00:23] - Maintenance status was updated to "in_progress".

Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jul 2, 08:00 UTC
Update - [2025-07-02 07:00:29] - Maintenance status was updated to "scheduled".

Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jul 2, 07:00 UTC
Update - [2025-06-26 15:44:42] - Maintenance status was updated to "scheduled".

Summary: The incident update indicates that the infrastructure links of the source are undergoing maintenance, which may result in some signaling disturbances as the redundancy mechanisms take over the traffic. This could potentially impact the IoT SIM connectivity services during the maintenance period.
Jun 26, 16:00 UTC
Scheduled - Preventive maintenance on infrastructure links in the USA may cause signaling disturbances and impact mobile connectivity.

Affected countries: US
Jun 26, 16:00 UTC
Jul 1, 2025
[External] - Connect Platform Maintenance
Completed - [2025-07-01 08:00:21] - Maintenance status was updated to "completed".

Summary: The scheduled maintenance has been completed. This incident update is relevant to Simbase's mobile network services, as it indicates that the maintenance work has been successfully carried out, which may have impacted IoT SIM connectivity services.
Jul 1, 08:00 UTC
In progress - [2025-07-01 07:00:21] - Maintenance status was updated to "in_progress".

Summary: There is a scheduled maintenance in progress that may affect IoT SIM connectivity services. The source will provide updates as necessary.
Jul 1, 07:00 UTC
Update - [2025-07-01 06:00:23] - Maintenance status was updated to "scheduled".

Summary: A maintenance event is scheduled to begin in 60 minutes that may impact IoT SIM connectivity services. The source of this update is a third-party provider.
Jul 1, 06:00 UTC
Update - [2025-06-30 10:59:34] - Maintenance status was updated to "scheduled".

Summary: A supplier is undergoing scheduled maintenance, which may result in brief periods of intermittent availability of their services. This could potentially impact the connectivity of IoT SIM services that rely on the affected infrastructure.
Jun 30, 11:00 UTC
Scheduled - Scheduled maintenance on the Connect platform may cause intermittent availability of services.

Affected countries: XX
Jun 30, 11:00 UTC
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