Simbase Status

[External] - IPX Network Maintenance

In progress - [2026-09-15 20:00:00] - Maintenance status was updated.

Summary: Scheduled maintenance is currently in progress and may impact service availability.
Sep 15, 2026 - 20:01 UTC

Update - [2026-09-07 10:28:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on network infrastructure which may cause minor service disruptions for up to 15 minutes during the maintenance window.
Sep 15, 2026 20:00-21:00 UTC

Scheduled - Scheduled IPX software upgrade may cause brief service disruptions up to 15 minutes during maintenance window

Affected countries: XX
Sep 15, 2026 20:00-21:00 UTC

Uptime over the past 90 days. View historical uptime.

SIM Profile: Black Operational

Data Connectivity Operational

SMS Messaging Operational

Voice Operational

Carrier Provisioning Operational

SIM Profile: Green Operational

Data Connectivity Operational

SMS Messaging Operational

Voice Operational

Carrier Provisioning Operational

SIM Profile: Red Operational

Data Connectivity Operational

SMS Messaging Operational

Voice Operational

Carrier Provisioning Operational

SIM Profile: Blue Under Maintenance

Data Connectivity Under Maintenance

SMS Messaging Operational

Voice Operational

Carrier Provisioning Operational

SIM Profile: Yellow Under Maintenance

Data Connectivity Under Maintenance

SMS Messaging Operational

Voice Operational

Carrier Provisioning Operational

Networking Services Operational

Cloud Connect Operational

IPSec Operational

Public IP Operational

OpenVPN Operational

API Operational

Dashboard Operational

Store Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[External] - Scheduled maintenance with potential connectivity intermittence Jul `16`, `2026` `14:00`-`16:00` UTC

Supplier maintenance may cause intermittent connectivity issues during the maintenance window.

Affected countries: XX
Posted on Jul 15, 2026 - 17:01 UTC

[External] - Packet gateway maintenance in US region Sep `15`, `2026` `08:00`-`09:00` UTC

Update - [2026-01-26 09:00:00] - Maintenance status was updated.

Summary: Roaming agreement with Yettel Serbia (220 01) will be terminated effective January 26, 2026. Partners are advised to move traffic away from this network within the coming week to minimize service disruption when access is blocked.
Sep 14, 2026 - 10:42 UTC

Update - [2026-09-08 18:57:00] - Maintenance status was updated.

Summary: Packet Gateway software upgrade scheduled in the US region. Traffic will be temporarily migrated during the maintenance window of approximately 3 hours. Active sessions will be closed and re-established. This is advance notice with specific timing to be confirmed later.
Sep 08, 2026 - 19:02 UTC

Scheduled - Scheduled maintenance on US packet gateway infrastructure. Sessions will be temporarily closed and re-established during the maintenance window.

Affected countries: US
Sep 08, 2026 - 19:01 UTC

[External] - US packet gateway maintenance Sep `17`, `2026` `06:00`-`07:00` UTC

Update - [2026-09-14 10:39:00] - Maintenance status was updated.

Summary: Packet Gateway software upgrade scheduled with approximately 3 hours maintenance window. Traffic will be temporarily migrated during the work and sessions will be closed then re-established. Some customer segments will not be impacted.
Sep 14, 2026 - 10:42 UTC

Scheduled - Planned software upgrade on US packet gateway infrastructure. Sessions will be temporarily closed and re-established during the maintenance window.

Affected countries: US
Sep 14, 2026 - 10:41 UTC

[External] - IPX Software Upgrade Sep `17`, `2026` `20:00`-`21:00` UTC

Update - [2026-09-07 10:29:00] - Maintenance status was updated.

Summary: A software upgrade is being performed on network infrastructure which may cause minor service disruptions for up to 15 minutes during the maintenance window.
Sep 07, 2026 - 11:01 UTC

Scheduled - Planned IPX software upgrade may cause minor service disruption for up to 15 minutes during maintenance window

Affected countries: XX
Sep 07, 2026 - 10:41 UTC

Past Incidents

Sep `15`, `2026`

[External] - Inbound call failures to UK numbers

Resolved - [2026-09-15 17:11:12] - Incident status was updated.

Summary: The incident has been resolved with no further issues reported.
Sep 15, 17:21 UTC

Monitoring - [2026-09-15 14:43:32] - Incident status was updated.

Summary: A fix has been implemented and is currently being monitored for effectiveness.
Sep 15, 15:02 UTC

Update - [2026-09-15 14:35:42] - Incident status was updated.

Summary: Investigation underway for reports of inbound call failures to UK DDI numbers. Further updates to follow.
Sep 15, 14:43 UTC

Investigating - Investigating inbound call failures to UK DDi numbers

Affected countries: GB
Sep 15, 14:42 UTC

Sep `14`, `2026`

[External] - Packet Gateway maintenance

Completed - [2026-09-14 10:35:00] - Maintenance status was updated.

Summary: The scheduled maintenance has been postponed and will be rescheduled for next week.
Sep 14, 10:42 UTC

Update - [2026-09-08 19:01:00] - Maintenance status was updated.

Summary: A primary Packet Gateway node software upgrade is scheduled with an expected duration of approximately three hours. Traffic will be seamlessly migrated to the standby node before work begins, with no anticipated service impact. However, there will be a temporary loss of resilience during the maintenance window. Further timing details will be provided once confirmed.
Sep 8, 19:21 UTC

Scheduled - Scheduled maintenance on packet gateway infrastructure with temporary loss of resilience. No traffic impact expected during the maintenance window.

Affected countries: GB
Sep 8, 19:21 UTC

[External] - Packet Gateway Software Upgrade

Completed - [2026-09-14 10:35:00] - Maintenance status was updated.

Summary: The scheduled maintenance has been postponed and will be rescheduled for next week.
Sep 14, 10:41 UTC

Update - [2026-09-08 18:59:00] - Maintenance status was updated.

Summary: A standby Packet Gateway node software upgrade is planned with no expected traffic impact. Loss of resilience will occur during the approximately three-hour maintenance window. Specific timing to be confirmed.
Sep 8, 19:01 UTC

Scheduled - Supplier performing software upgrade on standby packet gateway node with no expected traffic impact

Affected countries: None
Sep 8, 19:01 UTC

Sep `13`, `2026`

No incidents reported.

Sep `12`, `2026`

No incidents reported.

Sep `11`, `2026`

No incidents reported.

Sep `10`, `2026`

No incidents reported.

Sep `9`, `2026`

No incidents reported.

Sep `8`, `2026`

No incidents reported.

Sep `7`, `2026`

No incidents reported.

Sep `6`, `2026`

No incidents reported.

Sep `5`, `2026`

No incidents reported.

Sep `4`, `2026`

No incidents reported.

Sep `3`, `2026`

No incidents reported.

Sep `2`, `2026`

[External] - Data Service Degradation

Resolved - [2026-09-02 17:19:37] - Incident status was updated.

Summary: The incident has been resolved. Following service recovery, thorough monitoring confirmed that performance has fully stabilized and returned to normal levels.
Sep 2, 17:21 UTC

Update - [2026-09-02 16:13:57] - Incident status was updated.

Summary: Data service degradation affecting new network interactions has been observed over the past hour. Devices may have experienced connectivity issues when initiating new connections, while existing sessions remained unaffected. The incident is in recovery status with teams verifying full recovery and monitoring performance.
Sep 2, 16:40 UTC

Monitoring - Brief data service degradation affecting new network connections. Devices may have experienced connectivity issues when initiating new sessions. Existing sessions remained unaffected. Service is now in recovery phase.

Affected countries: XX
Sep 2, 16:21 UTC

Sep `1`, `2026`

No incidents reported.