[External] - APN Connection Request Issues

Incident Report for Simbase

Resolved

This incident has been resolved.
Posted Dec 16, 2025 - 16:05 UTC

Monitoring

[2025-12-15 16:14:18] - Incident status was updated to "monitoring".

Summary: The reported issue has been resolved as of 17:00. Monitoring continues to ensure stability. The immediate cause has been identified, but further investigation into the root cause is ongoing.
Posted Dec 15, 2025 - 16:20 UTC

Update

[2025-12-15 15:52:09] - Incident status was updated to "investigating".

Summary: An issue affecting new APN connection requests is under investigation. Existing connections are not impacted. Technical teams are working to determine the root cause and full extent of the problem. Measures have been implemented to reduce the impact. Further updates will be provided.
Posted Dec 15, 2025 - 16:00 UTC

Investigating

New APN connection requests are being rejected, potentially affecting mobile data connectivity for IoT devices. Existing connections remain unaffected. Technical teams are investigating and working on resolving the issue.

Affected countries: NL
Posted Dec 15, 2025 - 16:00 UTC