[External] - Data Service Degradation on IMSI 29

Incident Report for Simbase

Resolved

[2025-06-27 16:57:12] - Incident status was updated to "resolved".

Summary: The incident regarding IoT SIM connectivity services has been resolved. The roaming partner has addressed the issue, and the services are being closely monitored. No further updates are expected at this time.
Posted Jun 27, 2025 - 17:00 UTC

Update

[2025-06-26 22:16:08] - Incident status was updated to "investigating".

Summary: The incident involves service degradation on the network of Simbase's IMSI 29 roaming partner, which is impacting the ability of devices to establish new data sessions. Existing sessions remain unaffected. The partner is investigating the issue and Simbase is monitoring the progress, with updates to be provided as the situation develops.
Posted Jun 26, 2025 - 22:20 UTC

Investigating

Widespread service degradation on the network of Simbase's IMSI 29 roaming partner, affecting the ability to establish new data sessions.

Affected countries: XX
Posted Jun 26, 2025 - 22:20 UTC