[External] - Provisioning System Performance Degradation

Incident Report for Simbase

Resolved

[2026-05-06 16:14:55] - Incident status was updated.

Summary: The incident has been resolved.
Posted May 06, 2026 - 16:41 UTC

Monitoring

[2026-05-06 14:16:04] - Incident status was updated.

Summary: A fix has been implemented and is currently being monitored for effectiveness.
Posted May 06, 2026 - 14:41 UTC

Update

[2026-05-06 11:30:13] - Incident status was updated.

Summary: Elevated system load has triggered automatic rate limiting at provisioning job start time. No jobs are stuck or failed. An unresolved underlying factor contributing to the slowdown is currently under investigation.
Posted May 06, 2026 - 11:41 UTC

Investigating

Supplier experiencing elevated system load causing rate limiting in provisioning operations. No failed jobs reported.

Affected countries: XX
Posted May 06, 2026 - 11:41 UTC