[External] - API Performance Issues

Incident Report for Simbase

Resolved

[2026-08-11 09:38:27] - Incident status was updated.

Summary: The incident has been resolved.
Posted Aug 11, 2026 - 09:41 UTC

Monitoring

[2026-08-10 11:59:26] - Incident status was updated.

Summary: A fix has been implemented and is currently being monitored for effectiveness.
Posted Aug 10, 2026 - 12:01 UTC

Update

[2026-08-10 11:17:13] - Incident status was updated.

Summary: Investigation ongoing into increased API response times affecting some requests. Users may experience slower than normal performance when accessing services. Team is actively working to identify the root cause and restore normal response times.
Posted Aug 10, 2026 - 11:21 UTC

Investigating

Increased API response times affecting service requests

Affected countries: XX
Posted Aug 10, 2026 - 11:21 UTC