[External] - Drop in data sessions

Incident Report for Simbase

Resolved

[2026-09-24 16:27:14] - Incident status was updated.

Summary: Data session count has returned to expected levels. The incident is now closed.

Posted Sep 24, 2026 - 16:41 UTC

Monitoring

Our systems indicate full recovery of service. We are continuing to monitor the situation closely.

Posted Sep 24, 2026 - 15:50 UTC

Update

We are continuing to investigate this issue.

Posted Sep 24, 2026 - 15:31 UTC

Investigating

[2026-09-24 14:55:42] - Incident status was updated.

Summary: Data sessions are continuing to recover and will be monitored until they return to expected levels for the time of day.

Posted Sep 24, 2026 - 15:01 UTC

Monitoring

[2026-09-24 14:01:46] - Incident status was updated.

Summary: Data sessions are recovering and continue to be monitored.

Posted Sep 24, 2026 - 14:21 UTC

Update

[2026-09-24 13:35:29] - Incident status was updated.

Summary: Investigation is underway for a drop in data sessions. Further updates to follow.

Posted Sep 24, 2026 - 13:41 UTC

Investigating

Investigating a drop in data sessions affecting connectivity

Affected countries: XX

Posted Sep 24, 2026 - 13:41 UTC