[External] - Inbound call issues to UK numbers

Incident Report for Simbase

Resolved

[2026-09-21 15:32:09] - Incident status was updated.

Summary: No further issues have been observed. The incident appears to be resolved with normal service operations restored.
Posted Sep 21, 2026 - 15:41 UTC

Monitoring

[2026-09-21 14:31:29] - Incident status was updated.

Summary: A fix has been implemented and monitoring is ongoing.
Posted Sep 21, 2026 - 14:41 UTC

Identified

[2026-09-21 14:23:49] - Incident status was updated.

Summary: A ticket has been raised with the upstream supplier who is currently investigating the issue. Further updates will be provided as the investigation progresses.
Posted Sep 21, 2026 - 14:41 UTC

Update

[2026-09-21 14:00:39] - Incident status was updated.

Summary: Reports received of inbound calls not working to UK DDI numbers. Engineers are currently investigating the issue.
Posted Sep 21, 2026 - 14:01 UTC

Investigating

Inbound calls to UK DDi numbers are not working

Affected countries: GB
Posted Sep 21, 2026 - 14:01 UTC