Earlier today, during a scheduled maintenance performed by one of our upstream providers , intermittent connectivity issues have been observed in the USA.
Service Impact: Some API calls may have experienced elevated response times, and limited connectivity inconsistencies may have been intermittently observed.
Normal performance has been restored, and we continue to monitor closely to ensure ongoing stability.
Posted May 11, 2026 - 15:40 UTC
Monitoring
We have implemented a fix and are observing continued recovery of services impacting Black, Green and Red Profile SIM cards. Monitoring remains ongoing as we work to ensure full stability across all systems. We appreciate your continued patience.
Posted May 11, 2026 - 14:10 UTC
Identified
We are observing recovery across impacted Black, Green and Red Profile SIM cards. Our teams remain engaged and are continuing to monitor systems to ensure services return to normal as quickly as possible. Thank you for your continued patience.
Posted May 11, 2026 - 13:21 UTC
Investigating
Our systems have identified a potential issue for Black, Green and Red Profile SIM cards. Our engineers are actively investigating the situation to resolve it quickly.
Posted May 11, 2026 - 12:52 UTC
This incident affected: SIM Profile: Black (Data Connectivity), SIM Profile: Green (Data Connectivity), and SIM Profile: Red (Data Connectivity).