[External] - Data Service Degradation

Incident Report for Simbase

Resolved

[2026-09-02 17:19:37] - Incident status was updated.

Summary: The incident has been resolved. Following service recovery, thorough monitoring confirmed that performance has fully stabilized and returned to normal levels.
Posted Sep 02, 2026 - 17:21 UTC

Update

[2026-09-02 16:13:57] - Incident status was updated.

Summary: Data service degradation affecting new network interactions has been observed over the past hour. Devices may have experienced connectivity issues when initiating new connections, while existing sessions remained unaffected. The incident is in recovery status with teams verifying full recovery and monitoring performance.
Posted Sep 02, 2026 - 16:40 UTC

Monitoring

Brief data service degradation affecting new network connections. Devices may have experienced connectivity issues when initiating new sessions. Existing sessions remained unaffected. Service is now in recovery phase.

Affected countries: XX
Posted Sep 02, 2026 - 16:21 UTC