[External] - Partial Increase in Registration Failures observed

Incident Report for Simbase

Resolved

[2025-07-17 07:58:46] - Incident status was updated to "resolved".

Summary: The service has stabilized with no further issues observed. The incident appears to be resolved.
Posted Jul 17, 2025 - 08:00 UTC

Monitoring

[2025-07-16 17:23:29] - Incident status was updated to "monitoring".

Summary: The provider has lifted throttling measures and confirmed with upstream carriers that limits are no longer being exceeded. They have observed improvements in signaling, authentication, and device connections. Monitoring will continue throughout the evening.
Posted Jul 16, 2025 - 17:40 UTC

Identified

[2025-07-16 16:19:12] - Incident status was updated to "identified".

Summary: A signalling storm caused network congestion. Throttling measures have been applied, resulting in improvements for affected devices. The throttle will be gradually lifted to allow more traffic.
Posted Jul 16, 2025 - 17:00 UTC

Update

[2025-07-16 15:02:24] - Incident status was updated to "investigating".

Summary: The provider is actively investigating the ongoing incident and working towards a resolution. No specific timeline or additional details have been provided at this time.
Posted Jul 16, 2025 - 15:40 UTC

Update

[2025-07-16 13:44:04] - Incident status was updated to "investigating".

Summary: An investigation is currently underway regarding a reported incident that may impact mobile connectivity services.
Posted Jul 16, 2025 - 14:00 UTC

Investigating

Investigating partial increase in registration failures, potentially affecting SIM connectivity

Affected countries: XX
Posted Jul 16, 2025 - 14:00 UTC