[External] - Network signaling issues affecting device connectivity

Incident Report for Simbase

Resolved

[2026-03-25 10:51:39] - Incident status was updated.

Summary: The issue has been fully resolved and all services are operating normally.
Posted Mar 25, 2026 - 10:52 UTC

Monitoring

[2026-03-25 09:47:10] - Incident status was updated.

Summary: The fix has been successfully applied and service is now restored and operating normally. Engineering teams continue to monitor the situation closely to ensure stability. Further updates will be provided if any additional issues are observed.
Posted Mar 25, 2026 - 09:51 UTC

Identified

[2026-03-25 09:39:33] - Incident status was updated.

Summary: The issue has been identified with onset at approximately 09:05 UTC. A fix is currently being applied to resolve the signalling degradation. Mitigation efforts are actively underway with ongoing progress updates to follow.
Posted Mar 25, 2026 - 09:45 UTC

Investigating

[2026-03-25 09:35:11] - Incident status was updated.

Summary: Investigation ongoing for signalling degradation issue causing some devices to require multiple connection attempts. Team working to identify root cause and mitigate impact.
Posted Mar 25, 2026 - 09:45 UTC

Identified

Signaling degradation is causing devices to require multiple connection attempts to the network. Issue identified and fix is being applied.

Affected countries: XX
Posted Mar 25, 2026 - 09:44 UTC