[External] - Data service degradation

Incident Report for Simbase

Resolved

[2026-06-11 15:09:31] - Incident status was updated.

Summary: The incident has been resolved and service is being closely monitored.
Posted Jun 11, 2026 - 15:21 UTC

Update

[2026-06-11 13:53:36] - Incident status was updated.

Summary: Gradual recovery observed for performance degradation affecting data services. Some devices may still experience intermittent difficulties establishing new data sessions while recovery continues. Existing active sessions remain unaffected. Engineering teams remain actively engaged working toward full resolution.
Posted Jun 11, 2026 - 14:01 UTC

Identified

[2026-06-11 11:48:59] - Incident status was updated.

Summary: Performance degradation affecting data services for devices on a specific IMSI range has been identified. Devices may experience difficulties establishing new data sessions, while existing active sessions remain unaffected. Engineering teams are actively working to resolve the issue and the situation is being continuously monitored.
Posted Jun 11, 2026 - 12:00 UTC

Update

[2026-06-11 10:06:45] - Incident status was updated.

Summary: Investigating degradation in data service performance. Devices may have difficulty establishing new data sessions. Existing sessions remain unaffected. Actively monitoring the situation.
Posted Jun 11, 2026 - 10:41 UTC

Investigating

Data service degradation affecting Green SIM profile. Devices may have difficulty establishing new data sessions. Existing sessions remain unaffected.

Affected countries: XX
Posted Jun 11, 2026 - 10:21 UTC