[External] - Data session initiation and stability issues

Incident Report for Simbase

Resolved

[2026-10-09 15:55:07] - Incident status was updated.

Summary: The incident has been resolved with no further issues observed since fixes were implemented. The incident is now closed and normal service monitoring has resumed.
Posted Oct 09, 2026 - 16:02 UTC

Investigating

[2026-10-08 16:33:32] - Incident status was updated.

Summary: Changes implemented in the previous day have successfully improved platform performance indicators. Service continues to be closely monitored.
Posted Oct 08, 2026 - 16:41 UTC

Update

[2026-10-07 14:56:39] - Incident status was updated.

Summary: Signalling storms affecting data session initiation and stability have been mitigated after 36 hours. Root cause identified and fixes applied. Service expected to be stable with continued monitoring for next 36 hours. Full incident report and remediation plan to follow.
Posted Oct 07, 2026 - 15:23 UTC

Monitoring

Signalling storms impacting data session initiation and stability. Root cause identified and mitigations applied. Service believed to be stable with continued monitoring.

Affected countries: XX
Posted Oct 07, 2026 - 15:02 UTC