[External] - SMS with no content

Incident Report for Simbase

Resolved

[2026-07-21 13:25:44] - Incident status was updated.

Summary: All testing has been successful and the full fix has been deployed. The incident has been resolved.
Posted Jul 21, 2026 - 13:41 UTC

Update

[2026-07-21 12:36:08] - Incident status was updated.

Summary: A fix has been implemented and is currently being monitored. Initial results appear positive, with ongoing testing and monitoring in progress.
Posted Jul 21, 2026 - 12:41 UTC

Investigating

[2026-07-21 11:31:46] - Incident status was updated.

Summary: Engineers are continuing to work on a fix with no estimated time to resolution currently available.
Posted Jul 21, 2026 - 11:41 UTC

Identified

[2026-07-21 10:35:40] - Incident status was updated.

Summary: Engineers have isolated the problem and are continuing to work on a resolution. An estimated time to resolution will be provided in a future update.
Posted Jul 21, 2026 - 10:41 UTC

Update

[2026-07-21 10:06:40] - Incident status was updated.

Summary: Engineers are continuing to investigate the incident. No estimated time to resolution is currently available.
Posted Jul 21, 2026 - 10:21 UTC

Update

[2026-07-21 09:43:00] - Incident status was updated.

Summary: Investigation underway for reports of mobile-originated SMS messages being delivered without content. Further updates to follow.
Posted Jul 21, 2026 - 10:01 UTC

Investigating

Investigating reports of mobile-originated SMS messages with no content.

Affected countries: XX
Posted Jul 21, 2026 - 10:01 UTC