[External] - Service Degradation Affecting Green SIM Profile

Incident Report for Simbase

Resolved

[2025-10-20 21:14:20] - Incident status was updated to "resolved".

Summary: The previously reported incident has been resolved. Services are being monitored for any further issues.
Posted Oct 20, 2025 - 21:20 UTC

Update

[2025-10-20 16:15:28] - Incident status was updated to "investigating".

Summary: A global network service degradation is causing connectivity issues for some devices in Europe. New data sessions may be affected, while existing sessions remain stable. The issue is under investigation, and efforts are underway to reroute traffic and resolve the problem.
Posted Oct 20, 2025 - 16:20 UTC

Investigating

A global network service degradation is causing connectivity issues for devices using the Green SIM profile. New data sessions may be difficult to establish, while existing sessions remain unaffected. The issue is being investigated and traffic rerouting is in progress.

Affected countries: AL, AD, AT, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IS, IE, IT, LV, LI, LT, LU, MT, MC, ME, NL, MK, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, GB, VA
Posted Oct 20, 2025 - 16:20 UTC